While you explore our fresh design and features, you can still access the old website for reference.
Stay up-to-date on the status of your request by creating and logging in to your account. With an account you can login for status updates as well as receive email updates. When you have an account and use the CBUS 311 mobile application, you can also receive updates by push notification. Please note, if you created a 311 account prior to April 9, 2022, a new account may need to be created. For information on service requests created prior to April 9, 2022 please call (614) 645-3111 or e-mail 311@columbus.gov.
Some browsers, especially Safari, have default security settings for cookies that may result in system restrictions. Should you experience difficulty accessing the system, please use this alternative CBUS 311 link, or use the following instructions to adjust your browser settings: OneLink – How to enable third-party cookies on my browser? – Help Center (rocksolid.com).
A guide on how to create an account is available here: 311 Account Creation Guide(PDF, 598KB)
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24 Hours/Day 311@Columbus.gov 311 Mobile App for iPhone 311 Mobile App for Android
Monday - Friday 7:00 am - 7:00 pm (614) 645-3111
Sign up for email updates from the Department of Neighborhoods and other City Departments.
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Police or Fire Emergency 9-1-1
During Non-Business Hours
Water Emergency (614) 645-7788
Electric Emergency (614) 645-7627
Sewer Emergency (614) 645-7102