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How to Contact 311

24 hours a day
Online: columbus.gov/311
Email: [email protected]
311 Mobile Option: 
Download for iPhone 
Download for Android

Mon-Fri: 7:00 AM - 6:00 PM
Phone: (614) 645-3111

Sign Up for Updates! Get email updates from the Department of Neighborhoods and other City Departments by signing up here

EMERGENCY PHONE NUMBERS Police or Fire Emergency:
DIAL 9-1-1

During Non-Business Hours
Water Emergency:
(614) 645-7788
Electric Emergency:
(614) 645-7627
Sewer Emergency:
(614) 645-7102

Stay up-to-date on the status of your request by creating and logging in to your account. With an account you can login for status updates as well as receive email updates. When you have an account and use the CBUS 311 mobile application, you can also receive updates by push notification. Please note, if you created a 311 account prior to April 9, 2022, a new account may need to be created. For information on service requests created prior to April 9, 2022 please call 614-645-3111 or e-mail [email protected]

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A guide on how to create an account is available here: 311 Account Creation Guide