Start New Utility Service


Information on opening new water, sewer or power service accounts, including how to connect to city services, obtain street lighting, or obtain water service to a community garden. Contact information for closing accounts, call: 614-645-8276 weekdays, 7:00 am to 6:00 pm.

New Water, Sewer and Electricity Service - For Property Owners
Need to start water/sewer or electricity service for a property you just purchased? Our Customer Service Center can assist - they will need to get some information from you and obtain a meter reading from the property. Please call 614-645-8276 weekdays from 7:00 am to 6:00 pm.

New Water and Sewer Service - For Tenants
If you are renting (or purchased on land contract) and want to receive water/sewer bills, you will need to complete and sign a Tenant Billing Agreement(PDF, 139KB) with the property owner; the property owner will receive a copy of all bills. Please call 614-645-8276 weekdays 7:00 am to 6:00 pm. View FAQs.

Division of Power Service Area Map
If you live or operate a business within the Division of Power's service area, we may be able to provide your electric service. View an interactive-searchable map of our service area. Please complete the online service request form. Electricity Commercial Services are also available. Learn about rates for electricity, private area lighting, festival connections and special charges. Contact Customer Service at 614-645-7360 weekdays 7:00 a.m. to 6:00 p.m..

Obtaining Water Service
To verify if a property is eligible for water service from the City of Columbus, please contact the Sales Office at 614-645-7330 weekdays 7:30 a.m. to 4:00 p.m. Includes associated forms required for connecting to city water service and a schedule of the fees.

Obtaining Sanitary Sewer Service
To verify if a property is eligible for sanitary sewer service from the City of Columbus, please contact DOSD's Permit Desk 614-645-7490, or in person at 111 N Front Street, 43215 (weekdays 7:30 am - 4:00 pm).

Obtaining Water Service in a Community Garden
Learn how to obtain water service to get a garden started in your community and the potential cost that may be incurred.

Auxiliary Metering Systems
Sewer charges are based on water usage and assumes all water goes down a drain. Those using large amounts of water not entering the sewer system (examples: outdoor watering, irrigation systems) could save by installing an auxiliary meter system. 

Water and Sewer Contract Communities
Public Utilities provides water & sewer service to over 20 communities in addition to Columbus through contractual agreements. Many of the customers in these communities receive a bill from Columbus. Other municipalities buy water in bulk from Columbus and handle their own billing (master metered communities).