Payment Relief Program for Power (New)
A new Payment Relief Program for City of Columbus Power customers offers a one-time credit of up to $150 to go towards an eligible residential electric bill.
Emergency funding is available to residential power customers who are having difficulty paying their electric bills or are at the point of disconnection. This pilot program for 2018 was made possible by an EcoSmart grant in partnership with the Mid-Ohio Regional Planning Commission and the Local Government Energy Partnership. Funding is still available (2019). Learn more and apply.
- Funding is limited and provided on a
first-come, first-served basis.
- The Power Payment Relief Program
will run until funds are exhausted.
- This program can be used in conjunction
with the senior discount program
and an already established payment
- Customers will receive a credit on
their account, which will be noted in
the city's utility billing system.
- Emergency funding cannot exceed
the total current balance on customer
For questions, please contact Customer
Service at 614-645-8276 (weekdays 7am - 6pm).
In order to receive the one-time assistance
you must meet the following requirements:
- Be a residential Columbus Division of
Power customer with an active account in
their name (or spouse’s name).
- Have a City of Columbus electricity
account that is past due and in jeopardy of
- Household income must be less than
150% of the current U.S. Bureau of Census
federal poverty level (see chart below).
Proof of income, for all household members
over 18, can be in the form of one (or more)
of these documents: Income tax return or W-2 forms; Benefit letter(s) from Social Security; Pension award statement; a letter of participation for one of the
Food stamp benefits, Ohio Medicaid, Home Energy Assistance (HEAP), Ohio Works First, Public housing benefits.
Qualifying Income Levels for the this program are based on the income of all household members over 18; the maximum gross income follows:
9 or more $72,819.00
NOTE: Based on the Federal Poverty Level which adjusts annually (typically in February). Above are the current 2018 figures.
More ways to Reduce Your Bill