(614) 645-3111

Contact Information Department of Public Service
111 N. Front Street 
Columbus, OH 43215
Office :  (614) 645-3111   
Fax :  (614) 645-7805 
Email : Contact Information

Snow Emergency Levels Click here for the current emergency level.

Frequently Asked Questions

Q: Every year the street next to mine gets plowed and my street is passed by. Why?

A:  The City follows a priority plowing strategy that clears priority 1, 2 and then 3 in that order.  Depending on your street type and those around you, the timing of snow removal may vary.


Q: The truck plowed my street but there is still snow on it. Is there something wrong with the plow?

A: No. In most cases the snow is “hard packed” in the residential areas and the plows do not scrape down to the pavement. The City’s goal is to make your street passable to traffic.


Q: Why can’t the plow driver lift the plow when going past my driveway?

A: If a driver raises or turns the plow when approaching any given driveway, the snow in front of the plow will be dumped into a pile in the street.  The result would be an even greater amount of snow piles at the end of the driveway and packed snow/ice on the pavement. Shoveling snow at the end of a driveway is not a fun job, but unfortunately, there is no way for the plow trucks to avoid depositing snow there.


Q: How do I find out more information about Snow Emergency Levels?

A: Contact your local county’s website.


Q:  What is the City’s salting and deicing protocol?

A: Salt is applied at a rate that balances optimum deicing performance with environmental and cost control factors.  Salt alone is effective to (15) degrees Fahrenheit.  The City treats salt with a brine and/or beet juice solution making the salt product effective down to a road temperature of (5) degrees Fahrenheit.  The ability to melt snow and ice with chemicals is not unlimited and a combination of tire traffic and/or sunshine is needed to enhance the effectiveness of deicing treatments.


Q: Why don’t I ever see a plow truck on my street?

A: Residential Plowing does not happen until both Priority 1 and Priority 2 routes have been serviced.  Therefore, plowing could begin in the late hours of the evening or early hours depending on the timing of the snow.  The City’s Warrior Watch website can be used to identify which streets have been serviced. Warrior Watch shows service information within the last 72 hours while an event is active.


Q: Can I blow, shovel, or plow snow onto the street?

A: No. For residential or commercial property, it is against City Code Section 902.03 (a) to place any snow into the city roadway.


Q: Where should I put my trash container during a snow event on my collection day?

A: Your trash container should never be placed in the street during any season. You should always place it on the curb or at the bottom or your driveway, out of the street. 

Q:  Can my neighborhood’s Homeowner’s Association contract with a private snow-plowing company instead of having the City plow our residential streets? 

A: The Department of Public Service discourages HOAs and residents from taking on this immense responsibility themselves and does not endorse or permit private companies to provide snow-plowing services within the City’s rights-of-way due to liability for damage to both public and private property.  (For example, if a private property owner’s car is damaged, the HOA would be held responsible for the cost.)