How to Contact 311

24 hours a day
Online: columbus.gov/311
Email: [email protected]
311 Mobile Option: 
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Mon-Fri: 7:00 AM - 6:00 PM
Phone: (614) 645-3111

Sign Up for Updates! Get email updates from the Department of Neighborhoods and other City Departments by signing up here

EMERGENCY PHONE NUMBERS Police or Fire Emergency:
DIAL 9-1-1

During Non-Business Hours
Water Emergency:
(614) 645-7788
Electric Emergency:
(614) 645-7627
Sewer Emergency:
(614) 645-7102

Announcement: 2022 University District Bulk Trash Disposal

Beginning 07/30/2022 through 8/15/2022, due to the extremely high volume of Bulk Pick-Up’s from students moving out in areas near the OSU Campus, the Refuse Division will not be scheduling bulk collections in this area.  The Refuse Division will be conducting systematic sweeps of the neighborhoods near the Campus area. Acceptable Bulk Items placed at the property’s collection point will be serviced during these sweeps.   

** Students and residents are encouraged to use one of the16 Bulk Drop-off locations.**     
COUCHES - MATTRESSES - SMALL APPLIANCES - CARPETS - DESKS - DRESSERS
DO NOT PLACE THESE ITEMS IN YOUR REGULAR TRASH CONTAINER, INFRONT OF THE CONTAINER, OR ABANDONDED IN AN ALLEY

Rear of 454 East Northwood Ave.
Rear of 176-178 East Norwich Ave.
Side of 117 W Norwich Ave. 
Rear of 1975 Summit St. 
Rear of 174 E 12th Ave.
Rear of 121 E. 11th Ave
Rear of 165 E. 11th Ave.
Side of 55 E. Blake Ave.
2351 W. Patterson Ave next to Tuttle Pool x 2
243-247 E 18th Ave (on -street roll-off)
28 E. Woodruff Ave near Tuller Ave (on-street roll -off) x2
140 E. 16th Ave (on-street roll -off) x 2
1943 Waldeck (on -street roll -off)
293 E 14th (on-street roll -off) x2
225 E. 16th Ave (on-street roll-off) x 2
1570 Highland St. (on street roll -off)

Please contact 311 with any questions or concerns.