Electronic Filing and Payment Methods

EASY FILE for Individuals  

IR-25, Estimates,Outstanding, 
and Civil Suit Payments 

Please note that first-time 
filers must file IR-25 by paper.

FAQ's

Having problems with  
uploading your return?  Click here.

Adobe

PAYMENT PORTAL 
(formerly E-File/E-Pay)
For Filing of Forms:
IT-11, IT-15, IR-21
BR-21, IR-18, BR-18,
IR-42, BR-42
and Payment of Liabilities

New Payment Portal Features

City of Columbus Income Tax Division 77 N. Front Street, 2nd Floor

Columbus, Ohio 43215

Phone: (614) 645-7370
Fax: (614) 645-7193

Customer Service Hours:
Monday through Friday
1:00 p.m. - 3:00 p.m.

Walk-In Hours:
Due to the COVID-19 pandemic, the Division is currently closed to the public. Taxpayers may use the secure drop box located in the lobby of the 77 N. Front Street building to drop off tax documents.

Email:
tax@columbus.gov
Please note: Do not send tax documents containing personal information via email. These documents must be mailed or faxed to our office using the contact information listed above.

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COVID-19 Operational Impacts

The current public health emergency surrounding COVID-19 has impacted the Division's operations. This page contains all current operational impacts and updates sent via our email distribution list.

Contacting the Division

Due to our efforts to keep our staff safe during the COVID-19 pandemic, the Division is limiting customer service hours. Taxpayers can reach us at 614-645-7370 from 1:00 p.m. - 3:00 p.m. Monday - Friday or reach us by email at tax@columbus.gov. Please note that our response time may be delayed, and do not send email confidential tax documents to our office.

The Division remains closed to walk-in taxpayers. Taxpayers who need to visit our office to file returns can use the secure drop box in the lobby of our office at 77 N. Front Street.

Making Tax Payments

The Division remains closed to walk-in taxpayers and does not accept cash payments for tax liabilities. Please click here for online, mail-in, and drop-off payment options.

Other Impacts

  • The filing due date for 2019 individual and business returns was extended to July 15th, 2020. Deadlines for employer withholding have not changed. The deadline for individual and business returns filing on extension has not changed and remains October 15,2020. For FAQs regarding the filing deadline, click here.
  • Ohio H.B. 197 made changes to employer withholding requirements in light of the COVID-19 pandemic. The Division has published an employer update including information on these requirements.