COVID-19 Operational Impacts
The current public health emergency surrounding COVID-19 has impacted the Division's operations. This page contains all current operational impacts and updates sent via our email distribution list.
Minimal Operations have Resumed (posted May 13)
The Columbus Division of Income
Tax has resumed operations with minimal staffing as of May 4th and
are currently processing documents, payments, and correspondence received from
March 18th – May 4th. Division staff are still
unavailable by phone at this time.
Please note the following:
- The filing due date for 2019 individual and business returns has been extended to July 15th, 2020. Deadlines for employer withholding have not changed. For FAQs regarding the filing deadline, click here.
- If you are an individual who needs a PIN for our EasyFile application, you can request a PIN or have your PIN reset in the EasyFile application. Please note that you must have an existing tax account to receive a PIN.
- The Division is processing all documents, payments, and correspondence received since March 18. As the Division processes mail received, taxpayers will experience delays in the following:
- Processing of payments mailed to the Division.
- Application of payments and filings to accounts. We may not be able to verify that your return or payment has been received as we process all documents.
- Payments of refunds requested. Refunds will be processed in the order that they are received. We are unable to provide an estimate of when your refund will be approved.
- Responses to mail and email correspondence received.
- Requests for letters of good standing or new account registrations.
- The Division has not yet resumed public phone hours, but will do so in the near future.
- The Division will not see walk-in taxpayers until further notice, but is offering a drop-off return preparation service in the lobby of our 77 N. Front Street office.
Please continue to check back for updates regarding customer service offerings, payment processing, and other operational impacts.
City of Columbus Extends Excise Tax Filing Deadlines to July 20 (posted April 19)
administrative burden for businesses who are facing operational impacts from the COVID-19 public health emergency, Columbus City Auditor Megan Kilgore is extending the deadlines for
lodging and admissions excise tax returns. Returns that are normally due on
April 20th, May 20th, and June 20th are now
due on July 20th.
Vendors who are
collecting excise tax and able to file and pay by the monthly deadlines are
encouraged to do so. However, vendors who are unable to file and pay by the 20th
of each month will receive a waiver of penalty and interest as long as the tax
due is filed and paid by July 20th.
automatically receive this extension and do not have to fill out an additional
form or contact the Division to qualify.
Please visit our website and resources for hotel/motel/short-term
rental and admissions tax
Employer Update (posted April 14)
Ohio H.B. 197 made changes to employer withholding requirements in light of the COVID-19 epidemic. The Division has published an employer update including information on these new requirements and reminders for upcoming filing deadlines. This resource is available in the Forms section of our website.
Deadline Extension FAQ published (posted April 1)
The Division has compiled a list of questions and answers regarding the filing deadline extension. This resource is available in the Forms section of our website and has been added as an appendix to the instructions for each impacted form.
City of Columbus Extends Tax Filing Deadline to July 15 (posted March 31)
In line with guidance issued by the IRS and Ohio Department
of Taxation, the City of Columbus deadline to file and pay city income tax will
be extended to July 15. City returns are normally due April 15.
H.B. 197, passed by the Ohio General Assembly last week and
signed by Governor Mike DeWine on Friday, waives interest charges on payments
made during the extension. The city will not assess penalty amounts on payments
during the extension.
The filing extension and waiver of penalty and interest will
apply to individuals filing the Columbus individual income tax and businesses
filing municipal net profit returns for tax year 2019. Individuals and
businesses required to make quarterly estimated payments will also have
additional time to make first and second quarter payments. Payments normally
due on April 15 and June 15 will now be due on July 15.
The filing extension does not apply to employer deposits of
withholding or returns for hotel/motel/short-term rental tax or admissions tax.
We will post further guidelines to our website this week.
Columbus Temporarily Suspends Collection Activity on City Debt (posted March 25)
The Division of Income Tax will suspend forwarding new cases to the City Attorney's Office for filing in small claims court and will not mail new bills or audit letters to individual or business taxpayers for at least 30 days. Those who are on an existing payment plan for City-related debts will
still be expected to follow their repayment plans. Individuals who cannot make
payments due to COVID-19-related hardship should contact their collection
agency and request to temporarily discontinue payments. The City Attorney’s
Office will reassess the state of collections again in 30 days.
Division of Income Tax closed during State of Emergency (posted March 18)
The City of Columbus is currently under a Mayor’s State of
Emergency, and the Division of Income Tax is closed for the duration of this
emergency. During this time, our staff will not be available to respond to
phone or email inquiries. Normal customer service operations will resume when
the State of Emergency is lifted.
During the State of Emergency, you can still make payments
online via our Payment Portal and EasyFile applications. You may experience
delays in payment processing.
The Division asks that taxpayers who wish to mail in a
return or payment wait until the State of Emergency has been lifted to do so.
During the State of Emergency, no notices, bills, or audit
letters will be mailed.