Delinquency turn-offs on hold until Further Notice

At this time, delinquency turn-offs are on hold.

The Department of Public Utilities has suspended shutoff of water and electric service for delinquent bills. The policy will be reevaluated at a later time.


Falling Behind on Your Bills? Request a Special Payment Plan for Your City Utility Bill

Now you can apply directly online to request a Special Payment Plan Arrangement (SPP) on your City of Columbus Water/Sewer or Power bill.

SPPIf approved, the first payment will be due 30 days from today with each subsequent payment due 30 days thereafter for the number of months requested (up to 3 months). Payment coupons and a confirmation Email will be sent with your payment arrangement details. Please Note: any new bills that come out after the SPP is granted, are due by their own respective due dates and must be paid on time keep your payment arrangement in place. Residential bills are issued every three months.

Water/Sewer Payment Arrangements 
Power Payment Arrangements



Piggy BankReduce Your Bill and Financial Assistance
Emergency funding is available for a limited time to those having difficulty paying their utility bills. The City also provides income-based discount programs for those who meet the requirements and payment arrangements can be made. Listed on this page are other ways consumers can reduce their utility bills and become more environmentally responsible. Learn more...