Electronic Filing and Payment Methods

EASY FILE for Individuals  

IR-25, Estimates,Outstanding, 
and Civil Suit Payments 

Please note that first-time 
filers must file IR-25 by paper.

FAQ's

Having problems with  
uploading your return?  Click here.

Adobe

PAYMENT PORTAL 
(formerly E-File/E-Pay)
For Filing of Forms:
IT-11, IT-15, IR-21
BR-21, IR-18, BR-18,
IR-42, BR-42
and Payment of Liabilities

New Payment Portal Features

City of Columbus Income Tax Division 77 N. Front Street, 2nd Floor

Columbus, Ohio 43215

Phone: (614) 645-7370
Fax: (614) 645-7193

Customer Service Hours:
Monday through Friday
9:00 a.m. - 4:00 p.m.

Walk-In Hours:
Due to the COVID-19 pandemic, the Division is currently closed to the public. Taxpayers may use the secure drop box located in the lobby of the 77 N. Front Street building to drop off tax documents.

Email:
[email protected]
Please note: Do not send tax documents containing personal information via email. These documents must be mailed or faxed to our office using the contact information listed above.

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Payment Plans and Assistance

Taxpayers who are unable to pay their full tax balance may be eligible for assistance. Please review the following and contact us with any additional questions about your tax bill.

I received a bill and can't pay the balance. Is there a payment plan available?
Yes. Please contact our Delinquent Collection section at 614-645-8152 to discuss payment plan options after you have received a notice for a balance due.

Is there a fee charged for payment plans?
No. There are no additional fees but penalty and/or interest will accrue after the tax is due.

I am currently in a payment plan and cannot make the established payment due to my financial situation. What should I do?
Please contact our Delinquent Collection section at 614-645-8152 to resume making payments. Our team is available from 9:00 a.m. - 4:00 p.m. Monday - Friday.

Can my penalty be reduced or removed?
Employers, individuals, and businesses who pay the full tax and interest due may be eligible for a reduction of penalty on their tax liability. 

To request an abatement, please contact the Division at 614-645-7370 so we may review your account and determine whether you are eligible for a reduction of penalty. If your account is eligible for an abatement, you must send in a written abatement request detailing the circumstances surrounding the delinquency and an explanation of the penalty.

Please note that interest on tax liabilities cannot be reduced or removed. No penalty reductions can be considered until all required tax returns are filed and all tax and interest are paid in full.