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Columbus CARES Act Utility Bill Assistance Program

The City of Columbus is making additional funding from the 2020 federal Coronavirus Relief and Economic Security (CARES) Act available for utility assistance grants to Columbus residents. 

The Columbus CARES Act Assistance Program offers one-time payment aid of up to $750 toward an eligible Columbus water/sewer/stormwater bill, and/or up to $500 toward an eligible power bill. Columbus residents who qualify can receive financial help for overdue utility charges.

To be eligible for the assistance, applicants must have an active City of Columbus water, sewer or power account for their residence in their name (or spouse's name), be at least 90 days delinquent in payment, and meet at least one of the following requirements:

• Household income less than 150% of the current U.S. Bureau of Census federal poverty level;
• Applicant must be currently enrolled in a qualifying low income program; or 
• Proof of job loss or reduction in income due to the pandemic.

Funding is limited and provided on a first-come, first-served basis. Bill payment assistance cannot exceed the total current balance on customer account. Approved customers will receive a one-time credit on their account. This program does not apply to AEP accounts or those located outside of the City of Columbus.

Apply Online or view program details (includes an application).

Customers can also set up a payment plan on their bill in addition to applying for this emergency bill assistance. 

Learn about other ways to Reduce Your Bill. Income-based & senior discount programs are offered as well as information to reduce utility bills through home energy audits, conservation, high bill investigation & more.