Customer Service Phone

Receive Public Utilities Emails

Sign Up Through GovDelivery

GovDeliveryBubble

Periods of High Call Volume Causing Longer Wait Times

The Call Center is experiencing some intermittent periods of higher call volume and longer wait times. Please hold for the next available representative. If you have trouble getting through, please either try again weekdays 7:00 AM to 6:00 PM, email us at utilityleadrep@columbus.gov, or use the Customer Portal. We are working on solutions and appreciate your patience.

Additionally, with the busy holiday season, many utility bills mailed in December have not yet arrived to their destination; we apologize for the inconvenience. If you have not received your December bill you can view and download it by visiting our customer portal.