Water, Power Turn-off Moratorium to End
Payment Assistance Still Available
beginning of the COVID-19 pandemic, the City of Columbus took the rare step of
pausing all utility turn-offs due to delinquent payments. Now that health
orders have been lifted, we are notifying customers with past-due balances that
the turn-off process for delinquent utility payments will resume on Monday,
August 23. If past-due balances are not paid by the required deadlines, city
water and/or power service will be turned off.
7, city water and Division of Power electricity customers who are delinquent on
their accounts will begin receiving letters indicating that status, along with
a bill showing the amount currently due. The letter represents advance notice of
several weeks before the turn-off process itself begins, giving customers
additional time to explore assistance and payment options.
To pay your
bill online, please visit our Customer Portal at schedulepayment.com/Columbus.
The letter will
include a link to sources for potential financial assistance to those who need
help paying their bills, and emphasize that all customers – regardless of
income – are eligible to set up payment plans with the Department of Public
To set up a
payment plan, please contact our Call Center via phone or email, weekdays from
7 a.m. to 6 p.m. at 614-645-8276, by email at [email protected] or
online at www.columbus.gov/payassist.
We are also
offering one-time utility bill assistance through the federal Coronavirus
Relief and Economic Security (CARES) Act. Eligible Columbus residents can
qualify for up to $750 on delinquent city water and sewer bills, and up to $500
on delinquent city power (non-AEP) bills. Other potential sources of
assistance, including the city’s long running low-income and senior discount
programs, can also be found by visiting www.columbus.gov/payassist.
live outside the City of Columbus may contact their municipality to determine
whether they offer assistance programs for their residents.