City of Columbus

Bill Payment FAQ

Residential Rates, Charges, and Bill Payment

• Where can I make a payment?

  Pay Online here. Learn about other features in this Payment Portal, including paperless billing, autopay, and more.

  You can also make payments at the Michael B. Colemen Government Center at 111 N. Front Street, Columbus, Ohio, 43215. The Public Office is open from 7:30 a.m. to 5:00 p.m. There is an after hours Drop Box and free short-term parking is available in the garage across Long Street. 

  There a over 125 other locations authorized to accept your utility bill, including many Kroger, Meijer, Giant Eagle, Walgreens, and others. Visit Western Union or call 1-800-325-6000 for the most up-to-date listing. NOTE: There is a $2 convenience fee at these locations.   

  If your door has been tagged for nonpayment, you must call 614-645-8276 to stop termination of water service.

• My bill can't be this high, can you send someone out to check for leaks?
  Our Customer Service Center will be able to help you with your high bill. The number is 614-645-8276. Representatives are available to take your call Monday through Friday 7:00 a.m. to 6:00 p.m. Or read about the most common causes of a high bill and learn how to check your meter reading.
• I need extra time to pay my bill. Can you help me?
  You can call us 24 hours a day and enter a payment arrangement through our interactive message system. The number is 614-645-8276. Representatives are also available to take your call Monday through Friday 7:00 a.m. to 6:00 p.m. Learn more about payment arrangements or schedule one online.
• How do I get a discount on my bill when I fill my pool?
  Unfortunately, there is no discount for water or sewer when you fill a pool, unless you have already installed an auxiliary sewer meter. The Customer Service Center can give you more information on auxiliary sewer meters. The number is 614-645-8276.
  Or read more about the cost to fill a swimming pool, which includes links to information on auxiliary sewer meters.
  For questions about your bill:
  Our Customer Service Center will be able to help you. The number is 614-645-8276. Representatives are available to take your call Monday through Friday 7:00 a.m. to 6:00 p.m.
• Do you know if you will be raising your rates next year/soon?
  Our Fiscal Office proposes any changes in rates. The number is 614-645-6272. Learn more about how rates are set.
• I received a letter that my check was returned.
  The letter includes instructions for making the check good. If you have additional questions, our Customer Service Center will be glad to talk with you. The number is 614-645-8276. Representatives are available to take your call Monday through Friday 7:00 a.m. to 6:00 p.m
• Why are you putting a lien on my property for a past due water/sewer bill?
  Periodically, the Sewer Division will place liens on properties for unpaid sewer charges that are over 90-days past due. If you have concerns because you recently took ownership of the property our Customer Service Center can better assist you. The number is 614-645-8276.
• There is an item on my credit report from your organization. Can you explain it to me?
  Our Customer Service Center will be able to answer your question about that credit item. The number is 614-645-8276. Representatives are available to take your call Monday through Friday 7:00 a.m. to 6:00 p.m.
• Who in your organization do I need to notify about my bankruptcy?
  Bankruptcies are handled through our Customer Service Center. The number is 614-645-7470.