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Building and Zoning Services
111 North Front Street
Columbus, OH 43215   
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Building Services MOU

Development Services
City of Columbus

This Memorandum of Understanding (mou) sets forth the policies and procedures defined by city and industry representatives during the third quarter of 2001 to improve development services in the City of Columbus. Development services include the processes for plat/plan review and approval, permitting, and inspection of private development. City representatives include employees from departments and divisions that provide development services. Industry representatives include developers, builders, architects, engineers, consultants, and association leaders engaged in private development in the City of Columbus. NOTE: Wherever the term “plan review” or “plan approval” appears in this document, it refers to site plan and engineering plans unless or otherwise stated or indicated.

Following execution of this mou, a resolution endorsing it will be submitted to the City Council. Additionally the City Council will be asked to codify select provisions of this mou including basic industry responsibilities, the internal review process, service standards, and redress procedures addressing employee performance plans/evaluations, fee credit/rebate, and Building Administrator decision on plan disposition. The 2002 city budget will include a new special revenue fund for development services excluding those provided by the Public Utilities Department that are included in distinct enterprise funds. Expenditures and revenues within the special revenue fund will be only for and from development services, separate from and independent of the city’s General Fund. Development fees will be reviewed and adjusted annually to generate revenue sufficient to fully fund the cost of development services.

City Responsibilities

1. Designate a single point of responsibility and accountability for development services, that being the position of Building Services Administrator, who will:

§ Manage the policies, procedures and processes set forth in this mou, and

§ Establish a Development Services Council and schedule and chair monthly meetings of the Council:

a) The Council will provide a management oversight role for development services, examining such aspects as process and operational efficiency, consistency, and reliability; service standard compliance; process tracking and documentation; and effective resource utilization.

b) Council membership will consist of ten persons representative of the development community, including a home builder, land developer, commercial builder, commercial developer, general contractor, building trades representative, architect, engineer, and industry association member.

c) The Building Services Administrator, Public Utilities Director or designee, Public Service Director or designee, Chief Building Official, Chief Zoning Official, Building Plans Examiner III/Operations Manager, and Construction Inspection Supervisor will be ex-officio Council members and will attend the monthly Council meetings. Representatives of other departments (e.g., Finance and Technology) may be invited Council meetings.

2. Provide development services consistent with the service standards set forth in this mou, which obligates the City t

§ Establish and maintain appropriate staff levels;

§ Provide appropriate training of primary and back-up staff; and

§ Utilize overtime and contract services as may be needed for peak periods or extraordinarily large projects.

3. Make information available to applicants in print and on-line clearly explaining its development laws, requirements, standards, procedures, and processes, including but not limited t

§ Production and distribution of a quarterly InfoGram to describe code changes, code interpretations, current issues and such other information that will contribute to improved customer service

§ Display quarterly InfoGram on Development Department web page and distribute via e-mail to contractors, trade associations, builders, developers and builder/ developer associations.

§ Produce and distribute checklists for plat contents/requirements, key code requirements and problems of interest to building and mechanical inspectors, etc.

4. In consultation with the development industry, plan and schedule training seminars to share industry-staff concerns, frustrations, problems and issues with development services and to identify specific actions to address the issues--target: half-day seminars held quarterly beginning first quarter 2002.

5. Consult with the industry before making fee, policy, rule, or procedural changes that affect it.

6. Provide applicants the opportunity to have a pre-filing project review to identify requirements, discuss potential issues and answer questions.

7. Endeavor to avoid accepting for review a plat/plan that is not complete and in any case, return to the applicant an initial or a revised plat/plan that is found to be incomplete as soon as such finding occurs, with notation of the missing information.

8. Establish and maintain a tracking system to identify and document processing time for plan/plat review/approval and permitting.

9. Notify the applicant’s contact person of the name of the coordinator assigned to coordinate his/her plat/plan review when such assignment is made.

10. Establish an e-mail hotline for plan/plat review questions/status; city will respond to e-mail questions within one-business day.

11. The intake division will specify digital standards for plats and plans and the number of paper copies to be submitted. NOTE: The City is in the process of transitioning to utilization of a Geographic Information System (GIS), which will involve establishing new submission standards for development plans that will include positional accuracy and state plane coordinate reference standards. As these standards are adopted, they will be available to applicants electronically and in print at the city locations where permit applications and development plans are filed.

12. Establish a standard agreement form for issuance of a limited or partial building permit prior to site plan approval. Building Services may issue a limited or partial building permit to enable construction commencement while a site plan issue is being resolved, provided that:

§ The limited/partial construction does not impact the site plan issue in question, and

§ The applicant and the City agree on the limit of the permitted construction and a time frame for resolving the issue in question.

Read “site plan issue” broadly to include such things as zoning provision interpretation or applicability, off-site turning lane requirement, etc.

NOTE: Items 13 through 20 address inspection of building construction, not utility or road construction.

13. Perform requested building inspections in the field on a timely basis, i.e., within one business day of receiving the request, with not less than 90% of inspections being made on the day of the request. This service level requires maintaining authorized personnel strength, which the City will diligently endeavor to maintain.

14. Provide builders/contractors checklists for structural, hvac, plumbing, and electrical inspections, identifying the main points that inspectors look for including the most common deficiencies they find [March 2002 target date]. The checklists are helpful guidelines for the industry and do not forgive code compliance requirements.

15. Collect and document causes of re-inspections. Provide the Building Services Administrator a summary of the most common re-inspection causes for the January 2002 Development Services Council meeting. Update the summary quarterly and share with the Development Services Council and trades and industry associations quarterly. Provide the Building Services Administrator a monthly report of the number of residential and commercial re-inspections comparing current year monthly to previous year monthly re-inspections; distribute the report to the Development Services Council and trades and industry associations monthly.

16. Advise the builder/contractor of the applicable code section when rejecting work and limit the re-inspection to only the work that was rejected during the initial inspection except in the case of serious hazards created by an unapproved change to the approved construction documents.

17. Builders and contractors encountering a perceived occurrence of unwarranted or inappropriate inspection rejection should report same immediately to the Field Area Supervisor for resolution. If not satisfactorily resolved at this level, the dispute shall be taken promptly to the Trade Specific Inspection Supervisor for resolution. If not satisfactorily resolved at this level, the dispute shall be taken promptly to the Building Inspection Manager for resolution. If not satisfactorily resolved at this level, the

18. The City and the industry will work diligently and cooperatively to reduce the numbers of re-inspection to a mutually acceptable level, utilizing checklists, joint training sessions, and such other means as may be identified as appropriate.

19. Maintain legally required continuing education. Design and deliver training programs to promote consistent code interpretations by building plans examiners and field inspectors and to address other areas of concern to the City and the industry that arise from time-to-time.

20. Work with the industry to identify potential inspection consolidations, to reduce the number of single family house inspections without sacrificing public safety and code compliance [March 2002 target date].

21. Establish control procedures and maintain staffing of the Building Services File Room to ensure that plans and files are always available for reference by plan review and permitting staff.

22. Implement the following information technology enhancements:

§ Create and adopt a digital zoning map [January 2002 target date];

§ Acquire ten floating Alchemy licenses to provide Building Service electronic access to the zoning text [January 2002 target date];

§ Update the City of Columbus Development Guide and place it on the Development Department web site [January 2002 target date];

§ Place the Development Department’s Building Procedures Manual on the department’s web site [January 2002 target date];

§ Establish standards for digital submittal of plats and site plans, building on the standards developed for the Division of Sewerage and Drainage [January 2002 target date];

§ Provide Metro Net connectivity and hardware and software to enable digital submittal of plats and site plans to Building Services, electronic distribution to other divisions for review and comment, and digital recording and transmission of staff review comments [July 2002 target date];

§ Upgrade the ODS application and the Development Department web site to enable the issuance of mechanical permits, the tracking of plan reviews/permit applications, and the scheduling of field inspections [July 2002 target date];

§ Develop databases and programs utilizing GIS technology for the certified address, platting, site plan and annexation processes [January 2003 target date]; and

§ Create a database and program to provide electronic linkage of a parcel on the digital zoning map to its history, zoning text, limitation text, variances and such other information needed for plan review/permitting [January 2003 target date].

Applicant Responsibilities

  1. Learn and comply with the city’s development laws, requirements, standards, procedures, and processes.
  2. Avoid submitting an incomplete or noncompliant plat or plan.
  3. Address all review comments when submitting a revised plat or plan; provide a written explanation of any review comment not fully addressed. On the final print of engineering plans, highlight changes that represent differences from the preliminary plan that are not responses to review comments.
  4. Contact the zoning staff, or other staff if appropriate, to schedule a project review before filing an application for plat/plan approval or building permit--mandatory for a rezoning or a variance and recommended for other developments.
  5. When filing an application, provide the City with the plat or plan in both digital form and paper. Digital plan submission is optional for one, two, and three family residential structures.
  6. When submitting a plat, site plan or infrastructure engineering plan,

    Designate a single contact person, who will be the person with whom the City communicates regarding plat/plan review status, and

    Indicate the project decision-maker, i.e., the owner, developer or principal.
  7. When a development will be implemented in phases, depict the planned phases on water and sewer engineering plans and on preliminary and final plats, with the understanding that phase descriptions may vary from the preliminary to final plat.
  8. For commercial developments, file a site plan for review/approval prior to final building plan preparation and permit application (encouraged, not mandated).
  9. Submit final engineering plans for (a) sanitary sewer and (b) street, storm sewer, water, grading, erosion control and street lighting prior to or concurrently with the final plat. The engineer preparing the engineering plans and the final plat should obtain reference drawing numbers (CC-sewers and private water and DrD or DrE-roadways and public water) for the engineering plans from the appropriate division and place them on the plat when submitting the final plat. These numbers will be reflected on the Plat Recommendation Sheets distributed to the reviewing divisions.

Internal Reviews

  1. An integral part of the plat/plan approval process involves review and comment by specified units within multiple city departments. Additionally plats/plans are distributed to specified external agencies for information purposes.
  2. Site plans and subdivision plats are filed with the Building Services Division of the Development Department, 757 Carolyn Avenue.
  3. Sanitary sewer and private CC storm sewer engineering plans are filed with the Division of Sewerage and Drainage and private water line plans are filed with the Water Division of the Public Utilities Department, 910 Dublin Road.
  4. DrD and DrE roadway, storm sewer, water, grading, erosion control and street lighting engineering plans are filed with the Public Service Department, Roadway Engineering Section, at 109 Front Street.
  5. When a plat, site plan or infrastructure engineering plan is filed, the intake division will assign an individual to each one, to coordinate the internal review process, assure compliance with service standards, document process impediments, e.g., staff performance that delays processing and applicant errors or omissions in initial or revised plat/plan submittals, and submit a monthly report to the Building Services Administrator that summarizes the documented information.
  6. Reviewing staff from other divisions will cooperate with the assigned internal review coordinator and will respond constructively to his/her requests.
  7. Internal reviews will be completed within the time frame indicated in the respective service standard.
  8. If the internal review coordinator does not receive the reviewed plat/plan with comments from any reviewing division within the time frame specified in the service standard, he/she may assume the delinquent reviewing division has no comment.
  9. The internal review coordinator will return to the engineer/architect/consultant/ contact person the plat/plan for revision following initial review and subsequent review(s) if the initial plat/plan revision is incomplete, not compliant with review comments, or altered unacceptably from the initially reviewed plat/plan. The internal review coordinator will also promptly notify the project decision-maker at the time of returning a plat/plan to the project contact person, advising that the submitted plat/plan has missing or noncompliant information and has been returned to the project contact person for revision and correction.
  10. If the internal review coordinator determines that a revised plat/plan complies with review comments, he/she is not obligated to recirculate the revised plat/plan for additional review.
  11. If the internal review coordinator can not clearly determine that a revised plat/plan complies with review comments, he/she will return the revised plat/plan for review/ comment to the division that made the comment about which compliance is in question.
  12. Reviewing divisions are strongly discouraged from raising new comments on second reviews unless the comments are addressing a plat/plan element altered from the initial submittal.
  13. Distribution of a preliminary plat and a final plat will be (a) for informational purposes only (FYI) or (b) for review and comment (R&C) as indicated in the table below. “S” indicates that this division signs off on the final plat.

Preliminary Plat

Department

Division

Final Plat

R&C

Development

Building Services

R&C / S

FYI

Development

Planning

FYI

R&C

Public Service

E & C – R/W Services

R&C / S

R&C

Public Service

Traffic Engineering

R&C *

FYI

Public Service

Refuse Collection

FYI

FYI

Public Utilities

DOSD – Sanitary Sewer

R&C / S

R&C

Public Utilities

DOSD - Stormwater

R&C / S

FYI

Public Utilities

Water

R&C / S

R&C

Fire

Fire Prevention Bureau

R&C *

R&C

Recreation and Parks

(Maureen Lorenz)

R&C *

FYI

Health

(Bob Lautzenheiser)

FYI

FYI

MORPC

(Nancy Reger)

FYI

FYI

COTA

(Jim Hutcherson)

FYI

FYI

Franklin County Engineer

(Dave Pearson)

FYI

FYI

Board of Education

District

FYI

R&C**

Columbus Airport Authority, Rickenbacker Port Authority, or The Ohio State University Airport

R&C**

* Review and comment only if different from preliminary plat; if consistent, then FYI only.

**If applicable, i.e., developments within the airport overlay boundary.

Department

Division

Development

Building Services

R&C

Development

Planning

FYI

Public Service

E & C – Rdwy Engineering

R&C

Public Service

Traffic Engineering

R&C

Public Service

Refuse Collection

Residential Only

Public Utilities

DOSD - Stormwater

R&C

Public Utilities

Water

R&C

Public Utilities

Electricity

FYI

Fire

Fire Prevention Bureau

R&C

Recreation and Parks

(Maureen Lorenz)

If applicable

Health

(Bob Lautzenheiser)

If applicable

Columbus Airport Authority, Rickenbacker Port Authority, or The Ohio StateUniversity Airport

If applicable

Department

Division

Public Utilities

Electricity

R&C / S

Public Utilities

Water

R&C / S

Public Service

E & C – Rdwy Engineering

R&C / S

Public Utilities

Sewers

R&C / S

Recreation and Parks

(Maureen Lorenz)

If applicable

Public Service

Traffic Engineering

R&C / S

Department

Division

Public Service

Roadway Engineering

R&C / S

Public Service

Traffic Engineering

R&C / S

Public Utilities

Water

R&C / S

Public Utilities

Sewers & Drains

R&C / S

Public Utilities

Electricity

R&C / S

Fire

Fire Prevention Bureau

R&C / S

Recreation and Parks

(Maureen Lorenz)

If applicable

Action

11/01

12/01

01/02

02/02

03/02

04/02

05/02

06/02

Ongoing

Initial Approvals

Sign mou

X

Prepare mou endorsement resolution

X

Prepare mou codification ordinance

X

Council adoption of mou resolution

X

Council adoption of mou ordinance

X

Prepare fee ordinance

X

Prepare special revenue fund ordinance

X

Prepare fee code change ordinance

X

Building Commission fee review

X

Building Commission fee approval

X

Council adoption of fee ordinance

X

Council adoption of srf ordinance

X

Council adoption of fee code change ord

X

Prepare rule change to allow overtime

X

Seek C.S.C. approval of rule change

X

Development Services Council

Identify appointees

X

Confirm appointee willingness to serve

X

Appoint members

X

Schedule January meeting

X

Prepare/send January meeting agenda

X

Prepare DSC business plan outline

X

Conduct and monitor meetings

X

X

X

X

X

X

X

Complete on-going business plan

X

Financial Management

Establish interdepartmental srf fiscal team

X

Refine cost accounting (fee correlation)

X

Report actual-to-budget revenues

X

X

X

X

X

X

Performance Management

Prepare tracking forms (plan review/reinsp)

X

Review/refine tracking forms

X

Develop tracking protocols; review with staff

X

Implement tracking forms and protocols

X

Review digital conversion with CK & BC

X

Test electronic tracking

X

Convert to electronic tracking

X

X

Identify common plat/plan errors/omissions

X

X

Identify causes of reinspections

X

Identify plan review/inspector inconsistencies

X

Develop 2002 training topics and schedule

X

Review topics/schedule with staff/industry

X

Conduct training

X

X

X

Format service std compliance report

X

Review inspections consolidation

X

X

Implement inspections consolidation

X

Put mou compliance in performance plans

X

Evaluate employee mou compliance

X

Review plat/plan review work structuring

X

X

Recommend work restructuring

X

Monitor/evaluate plat/plan review process

X

X

X

X

X

Recommend process simplification

X

Information Management

Review ITE implementation progress w/DoT

X

X

X

X

X

X

X

X

Identify checklist needs

X

Produce, post, distribute new checklists

X

X

Produce, post, e-mail InfoGram

X

X

X

X

Establish e-mail hotline – plan review

X

X

Establish e-mail hotline – inspections

X

X

14. Distribution of a site plan for commercial development will be to the divisions identified in the table below; such distribution for review and comments will be concurrent, not consecutive. Permit applications for interior remodel/tenant finish projects that involve (a) no change in use or (b) a change to a very similar use that invokes no different requirements for parking, fire safety, etc. will not be circulated to other divisions for review.

15. Engineering Plans – CC Sanitary or Storm Sewer and private water line – Distribution will be concurrent, not consecutive, to the divisions indicated in the following table:

16. Engineering Plans – DrD or DrE Roadway, Storm Sewer, Water, Grading, Erosion Control, Street Lighting – Distribution will be concurrent, not consecutive, to the divisions and companies indicated in the following table:

17. Disputes that arise between the applicant for plat or site plan approval and a reviewing division will be resolved in the following manner: Step 1, the staff person assigned to the plat or site plan will consider the position of each party and advise them of a recommended course of action. Step 2, if the parties do not agree to follow the recommended course of action, then either may appeal to the Chief Zoning Official (or designee), who will consider the position of each party and advise them of a recommended course of action. Disputes involving a building code issue will be heard by the Chief Building Official, not the Chief Zoning Official. Step 3, if the parties do not agree to follow this recommended course of action, then either may appeal to the Building Services Administrator, who will consider the position of each party and advise them of a recommended course of action. The City will use its best efforts to ensure that each step in this appeal process occurs within 48 hours (weekends and holidays excluded) of the responsible official being notified of the dispute. The administrative appeal process ends with the Building Services Administrator.

18. Disputes that arise between the applicant for infrastructure engineering plan approval and a reviewing division will be resolved in the following manner: Step 1, the staff person assigned to the engineering plan will consider the position of each party and advise them of a recommended course of action. Step 2, if the parties do not agree to follow the recommended course of action, then either may appeal to the appropriate Division Administrator or his/her designee, who will consider the position of each party and advise them of a recommended course of action. Step 3, if the parties do not agree to follow this recommended course of action, then either may appeal to the appropriate Department Director or his/her designee, who will consider the position of each party and advise them of a recommended course of action. The City will use its best efforts to ensure that each step in this appeal process occurs within 48 hours (weekends and holidays excluded) of the responsible official being notified of the dispute. The administrative appeal process ends with the Department Director.

19. Following approval of a preliminary plat or a commercial site plan, Building Services will provide a copy of the approved plat or plan to the Engineering and Construction Division of the Department of Public Service. Following Council approval of a rezoning, applicable files will be returned to Building Services expeditiously.

Service Standards

“Days” in the following service standards exclude weekends and holidays. Days are not specified in processing steps over which the City has no control, such as revising the plat/plan to address review comments. The applicant or the applicant’s engineer, architect or other representative determines the time consumed in these steps of the process. Service standards assume that the applicant in making plat/plan revisions addresses all review comments--that a revised plat/plan fully and correctly addresses all review comments--to the extent that it does not, multiple reviews will be required and the Service Standard will be exceeded. Days consumed by the applicant in making plat/plan revisions, including those consumed in returning an incomplete plat/plan for a second or third revision, are not counted in calculating service standard compliance. Revised plats/plans reenter the process at the beginning of the review step at which they were found to be incomplete or noncompliant. Reviewing divisions will monitor and document processing times to ensure service standard compliance and will provide the Building Services Administrator a monthly report. The Building Services Administrator will consolidate the data into a monthly report that will be included on the agenda of each monthly meeting of the Development Services Council.

Platting Process – Preliminary Plat

1. Application filed, fee paid, plat submitted 01 day

2. Plat distributed for review by other divisions/agencies 02 days

3. Plat reviewed 10 days

4. Plat returned to Building Service with review comments 02 days

5. Review comments transmitted to applicant 02 days

6. Applicant revises and resubmits plat - - -

7. Revised plat reviewed 03 days

8. Development Department signs plat and submits to E & C;

applicant notified of plat’s acceptability 02 days

Service Standard 22 days

Platting Process – Final Plat

1. Application filed, fee paid, plat submitted 01 day

2. Plat distributed for review by other divisions/agencies 02 days

3. Plat reviewed 10 days

4. Plat returned to Building Service with review comments 02 days

5. Review comments transmitted to applicant 02 days

6. Applicant revises and resubmits plat - - -

7. Revised plat reviewed 03 days

8. Applicant notified of plat’s acceptability 02 days

9. Applicant submits blue line copy and mylar of plat - - -

10. Development Department signs plat and submits to E & C 01 day

11. City Engineer and Service Director sign plat 02 days

12. Ordinance prepared and scheduled for Council adoption 14 days

13. Ordinance adopted, City Clerk signs plat, and Survey Supervisor

verifies payment of recording fees and receipt of signed roadway

engineering plans and agreement for construction of public

roadways, and records plat at county courthouse 03 days *

Service Standard 42 days *

* When ordinance adopted as an emergency measure; otherwise, add 30-days.

Residential (1, 2, 3-Family) Permitting Process

1. Application filed, plan submitted 01 day

2. Application and plans reviewed for completeness 01 day

3. Zoning clearance / site plan review 02 day

4. Building plans reviewed 02 day *

5. Permit issued 01 day

Service Standard 07 days *

* Add five (5) days for architect-designed custom houses.

Small-scale Commercial Interior Remodel/Tenant Finish Permitting Process

1. Application filed, plan filed and reviewed for completeness 01 day

2. Zoning clearance (2 days), building plans reviewed (4 days) 06 days

3. Permit issued 01 day

Service Standard 08 days

Commercial Plan Review/Permitting Process *

1. Application filed, plan submitted 01 day

2. Application and plans reviewed for completeness 01 day

3. Building plans sent to plan examiner and site plan distributed

to other divisions for review and comment 02 days

4. Zoning clearance and concurrent building plans examination 15 days *

§ Site plan review 10 days

§ Site plan returned to BSD 02 days

§ Applicant notified of review comments 02 days

§ Applicant revises and resubmits site plan 01 day

5. Permit issued 01 day

Service Standard 20 days *

* Not applicable for mega projects such as enclosed malls, arenas, high rise offices, high-hazard buildings, hospitals, multi-story residential buildings, or major additions thereto. Building plans review for these structures may take up to 30 days. Criteria have been published for phased permitting/construction of mega projects. [The calendar equivalent of 15 days is 21 days and of 20 days is 28 days, within the OBBC standard.]

Engineering Plan Approval – Private Water Line

Service Standard 05 days

Engineering Plan Approval – CC Sanitary Sewer and CC Storm Sewer

1. Plans filed 01 day

2. Plans entered into database and distributed for review 02 days

3. Plans reviewed by (5) other divisions and returned with comments 10 days

4. Plans returned to applicant for revision 01 day

5. Applicant revises and resubmits plans compliant with digital

submission standards; easement description and exhibits

submitted to Real Estate; agreement prepared - - -

6. Revised plans returned, reviewed, and circulated to five divisions

for signature 10 days

7. Applicant executes easements and agreement - - -

8. Plans approved; applicant pays fees; plans released for construction 01 day

9. Sewer constructed, inspected, and approved for use; taps issued - - -

Service Standard 25 days

Engineering Plan Approval – DrD or DrE Roadway, Storm

Sewer, Water, Grading, Erosion Control, Street Lighting

1. Plans filed, entered into database and distributed for review 02 days

2. Plans reviewed by (8) other divisions and returned with comments;

applicant notified that review comments are available for pick up 10 days

3. Applicant revises and resubmits plans - - -

4. Revised plans returned, reviewed, and circulated for signature 10 days

5. Construction cost estimate prepared (if final plat ready for signature);

agreement sent to developer for signature; plans sent to City Engineer

for signature 01 day

6. City Engineer signs plan; Service Director signs plan 01 day

7. Signed agreement returned; agreement number assigned; approved

plans sent to Const Insp Division and released for construction 01 day

8. Agreement papers sent to Service Director and City Attorney

for signature; copies to developer and Const Insp Division - - -

Service Standard 25 days

Redress Procedures

1. The City is responsible for making available to the applicant check lists and other information outlining permit and plat/plan requirements, procedural guidelines, design standards, zoning requirements and such other information pertinent to plat/plan approval and permitting, and for consulting with the industry before making any changes thereto.

2. The applicant is responsible for requesting and complying with legal, administrative and procedural requirements, standards and guidelines pertinent to plat/plan approval and permitting.

3. Employees who provide plan review and permitting services will be accountable for their performance. Compliance with the service standards outlined herein will be a part of these employees’ performance plans.

4. Except in the case of engineering plans for which there is no plan review fee, the applicant will receive a credit or rebate of five percent of the applicable fee for plat/plan review or permit for each day beyond the service standard it takes the city to approve the plat/plan or issue the permit, up to fifty percent of the full fee amount.

5. In lieu of a fee credit or rebate, the applicant may request a hearing before the Building Services Administrator* when a plan has not been approved within the service standard. The Building Services Administrator* will meet with appropriate plan reviewers and the project contact person and/or decision-maker within 72 hours of receiving the request for hearing and will render a decision on plan disposition within 48 hours of the hearing.

* Transportation Administrator in the case of Roadway Engineering Plans and Public

Utilities Director in the case of Storm, Sanitary, or Water Engineering Plans.

6. City and industry representatives commit to successful implementation of this mou and to achieving a mutually acceptable level of service, consistently and predictably. If after a period not to exceed twenty four months, the parties do not agree that this mou has achieved such success, then the City will proceed with implementation of a one-stop shop physically and organizationally consolidating all development processing, permitting, and inspection personnel and functions.

Implementation Schedule


AMENDMENTS: This mou may be amended from time-to-time by the Building Services Administrator with the advice and consent of the Development Services Council after the parties (staff and industry representatives) have met and conferred on the policy, process, procedure or issue that is the subject of the amendment. Any and all amendment (s) shall be promptly distributed to all known parties of interest.

EFFECTIVE DATE: The intent is to implement the changes outlined herein at the earliest possible date, recognizing that change occurs incrementally. A primary role of the Development Services Council is to monitor implementation of the provisions of this mou and to bring to staff’s attention details of non-compliance that can be investigated and remedied. The parties pledge to make best efforts to comply with the mou provisions from and after its execution but agree that enforcement, sanctions or redress will not be pursued before July 1, 2002.

The City’s liability herein is limited to the appeal rights and remedies specifically set forth in this mou.

Endorsed and Agreed to this 30th day of November 2001, Columbus, Ohi

MEMORANDUM OF UNDERSTANDING

The City of Columbus is committed to successful implementation of the November 30, 2001 Development Services Memorandum of Understanding including compliance with service standards set forth in that mou. Important to that mou and its successful implementation is establishing a single point of responsibility and accountability for development services processes. We designate the incumbent occupying the position classification of Building Services Administrator as the single point of responsibility and accountability for development services processes. We pledge our cooperation and that of our employees in supporting this designation and in working diligently to ensure the on-going successful implementation of the November 30, 2001 Development Services mou. Nothing in this mou or the Development Services mou shall be construed to abrogate or delegate our functional responsibilities or those of our employees or to abrogate any other provision of the Columbus City Codes applicable to plat/plan review and approval, permitting, and inspection of private development. This mou and the Development Services mou address process, not function. The City’s liability herein is limited to the appeal rights and remedies specifically set forth in this mou.

Executed and agreed to this 30th day of November 2001, Columbus, Ohio.