Language Services

 

Why are Language Services Important?

 

Access to language services is a patient right according to the Civil Rights Act of 1964. Title VI and the Department of Health and Human Services regulations, 45 C.F.R. Section 80.3(b)(2) require recipients of federal financial assistance from HHS to take reasonable steps to provide meaningful access to Limited English Proficient persons. 

It’s not just the law, it’s also good practice. Providing culturally and linguistically appropriate services enables us to provide informed care that can lead to better health outcomes for our community and promotes equity and inclusion.

In-Person Interpretation

Columbus Public Health offers on-site and off-site in- person interpretation services. We currently have an in-house Spanish interpreter available Monday through Friday at our 240 Parsons Avenue location.

 

Monday: 8am-4pm

Tuesday: 10am-6pm

Wednesday: 8am-12pm

Thursday: 8am-4pm

Friday: 8am-4pm

 

To request another language, we encourage you to contact the specific program you are requesting services from.

Video Interpretation We currently offer live video interpretation to clients. Please speak with the program you are requesting services from for more information. 

Telephone Interpretation We offer over the phone interpretation services in a wide variety of languages. To use the telephone interpretation services, simply call the Columbus Public Health main phone number or the specific program you are seeking services. They will connect you with the over the phone interpretation company. 

Document Translation The Center for Public Health Innovation works to ensure that translated materials are culturally and linguistically appropriate. If you would like to make a document translation request please contact the program you are requesting services from. 

Have a Complaint?

Have a complaint?

If you feel you have been discriminated against based on race, ethnicity, sex, sexual orientation, gender identity or expression, color, religion, ancestry, national origin, age, disability, familial status, military status, or any other basis please complete this incident report.

For more information:

 

DOJ Federal Title VI Complaint Portal