Access to language
services is a patient right according to the Civil Rights Act of 1964. Title VI
and the Department of Health and Human Services regulations, 45 C.F.R. Section
80.3(b)(2) require recipients of federal financial assistance from HHS to take
reasonable steps to provide meaningful access to Limited English Proficient
persons.
It’s not just the
law, it’s also good practice. Providing culturally and linguistically
appropriate services enables us to provide informed care that can lead to
better health outcomes for our community and promotes equity and inclusion.
In-Person Interpretation
Columbus Public
Health offers on-site and off-site in- person interpretation services. We
currently have an in-house Spanish interpreter available Monday through Friday
at our 240 Parsons Avenue location.
Monday: 8am-4pm
Tuesday: 10am-6pm
Wednesday: 8am-12pm
Thursday: 8am-4pm
Friday: 8am-4pm
To request another language, we encourage
you to contact the specific program you are requesting services from.
Video Interpretation
We currently offer
live video interpretation to clients. Please speak with the program you are
requesting services from for more information.
Telephone Interpretation
We offer over the
phone interpretation services in a wide variety of languages. To use the
telephone interpretation services, simply call the Columbus Public Health main
phone number or the specific program you are seeking services. They will
connect you with the over the phone interpretation company.
Document Translation
The Center for Public Health Innovation works to ensure that translated materials are culturally and linguistically appropriate. If you would like to make a document translation request please contact the program you are requesting services from.
Have a Complaint?
Have a complaint?
If you feel you
have been discriminated against based on race, ethnicity, sex, sexual
orientation, gender identity or expression, color, religion, ancestry, national
origin, age, disability, familial status, military status, or any other basis
please complete this incident report.
For more
information:
DOJ Federal Title VI Complaint Portal