Parking Kiosk/Meter Refund Request Policy
City of Columbus accepts parking kiosk/meter refund requests from citizens who feel
there was a kiosk/meter malfunction affecting the time purchased, whether a
shortage of time provided or being charged in excess of time requested.
Parking kiosks/meters may only be paid using coins and credit cards. All other methods of payment are not eligible for a refund. Refunds
are not issued for:
- Amounts less than $1
- Citizen errors when using the
parking kiosk or meter
- ParkMobile/ParkColumbus mobile
citizen must contact 311 to report the malfunction within one (1) business day
of the occurrence in order to be considered for a refund.
refund request form must then be completely filled out and submitted within
three (3) calendar days for further consideration. If the payment was made
using a debit/card, proof of a charge must be submitted along with the
form. If the request form is incomplete it will be rejected and the
citizen will be notified.
- All refund requests and
supporting documentation may be submitted by e-mail or US Postal mail
(postmarked within 3 calendar days)
- Email: : [email protected]
The subject line must
contain the first and last name of the person filing and the
words “KIOSK/METER REFUND REQUEST”.
- Mailing Address:
2700 Impound Lot Road
Columbus, Ohio 43207
The refund request will be
researched by a member of Parking Services. Research includes, but is not
limited to: inspection of the kiosk/meter in question by a kiosk/meter repairer and documentation of the action taken and review of the
kiosk/meter records, including payments, time purchased, and a history
of payments for the kiosk/meter on the day in question.
A citizen will be notified of
the outcome of the investigation via e-mail or US postal mail, if an email
is unavailable. If a refund is authorized, it will be in the form of
a check. It can take up to 45 business days to receive the refund
Department of Public Service reserves the right to deny any refund request.