Contact Info Parking Services
2700 Impound Lot Road  
Columbus, OH 43207  
Office : (844) 565-1295    
Fax : (614) 645-7357  
Email : 311

Parking Permits* Apply for Parking Permits* 
Manage Your Parking Permit 
Pay for Parking Permits 
Helpful “How To” Videos 

* The online system is only for permit zones starting with SN, CH and EF. All other applicants must apply in-person or by mail at Parking Services.

Parking Meter Refund Request Policy

The City of Columbus accepts refund requests only from those who believe they were overcharged or required to pay in excess of the hourly meter fee due to a meter malfunction.

-       Refund requests for cash transactions must be received within five (5) business days of the transaction. Refund requests for all other payment methods must be received within 45 days of the transaction.

-       Refund requests will be received in the form of a check.

-       Any know meter related issue must be reported to 311 or through the online reporting form within one (1) business day of the transaction, except in cases where there is no visible malfunction or error. If the issue was not reported, a refund will not be issued.

The Division of Parking Services offers two ways to request a meter refund:

Please print and complete the request form and sign. Refunds will not be issued to any request form that is incomplete. All refund requests and supporting documentation may be submitted by email or US postal mail.

Email: Please include in the subject line your first and last name and the words “meter refund”

By mail: Parking Services

                  Attn: Meter Refund

                  2700 Impound Lot Road

                  Columbus, Ohio 43207