Contact Info Parking Services
2700 Impound Lot Road  
Columbus, OH 43207  
Office : (844) 565-1295    
Fax : (614) 645-7357  
Email : 311

Parking Permits* Apply for Parking Permits* 
Manage Your Parking Permit 
Pay for Parking Permits 
Helpful “How To” Videos 

* The online system is only for permit zones starting with SN, CH, EF, UD, H and O. All other applicants must apply in-person or by mail at Parking Services.

Parking Meter Refund Request Policy

The City of Columbus accepts parking meter refund requests from citizens who feel there was a parking meter malfunction affecting the time purchased, whether a shortage of time provided or being charged in excess of time requested.  Parking meters may only be paid using coins, a MasterCard, VISA, or a Smart Card. All other methods of payment are not eligible for a refund.  Refunds are not issued for:

  • Amounts less than $1
  • Citizen errors when using the parking meter
  • ParkMobile/ParkColumbus mobile application 

A citizen must contact 311 to report the malfunction within one (1) business day of the occurrence in order to be considered for a refund.

The refund request form must then be completely filled out and submitted within three (3) calendar days for further consideration. If the payment was made using a debit/card, proof of a charge must be submitted along with the form.  If the request form is incomplete it will be rejected and the citizen will be notified. 

  • All refund requests and supporting documentation may be submitted by e-mail or US Postal mail (postmarked within 3 calendar days)

    • Email: :  [email protected]
      The subject line must contain the first and last name of the person filing and the words    “METER REFUND REQUEST”.

    • Mailing Address: 
      Parking Services
      Meter Refund 
      2700 Impound Lot Road 
      Columbus, Ohio 43207

The refund request will be researched by a member of Parking Services. Research includes, but is not limited to:  inspection of the parking meter in question by a parking meter repairer and documentation of the action taken and review of the parking meter records, including payments, time purchased, and a history of payments for the parking meter on the day in question.

A citizen will be notified of the outcome of the investigation via e-mail or US postal mail, if an email is unavailable.  If a refund is authorized, it will be in the form of a check.  It can take up to 45 business days to receive the refund

The Department of Public Service reserves the right to deny any refund request.