Michael B. Coleman Government Center, 111 N. Front Street.
After-hours drop box is available; free short-term parking in the garage across Long Street.
(weekdays 7 am - 6 pm). For
only: Water 614-645-7788; Sewer 614-645-7102; Power 614-645-7627. View the
Utilities Payment Help Increased to Columbus Residents Affected by COVID-19
Emergency funding is available to eligible City of Columbus residential water, sewer, stormwater and power customers who are having difficulty paying their utility bills. This expanded program offers a one-time credit of up to $750 towards an eligible water/sewer/stormwater bill and/or up to $500 towards an eligible City of Columbus electric bill.
- learn more
Reduce Your Bill and Financial Assistance
Whether through temporary financial assistance (CARES Act), discount programs or conservation, there are many ways to reduce your bill and we offer payment arrangements. Income-based & senior discount programs are offered as well as information to reduce utility bills through home energy audits, conservation, high bill investigation & more. Even using Com-Til mulch can help.
- learn more
Periods of High Call Volume Causing Longer Wait Times
The Call Center is experiencing some periods of higher call volume and longer wait times. If you have trouble getting through, please either try again weekdays 7:00 AM to 6:00 PM, email us at utilityleadrep@columbus.gov, or use the Customer Portal. Additionally, with the busy holiday season, many utility bills mailed in December have not yet arrived to their destination but can be accessed in the Customer Portal as well.
- learn more
Holiday Tree Disposal
Rumpke will provide curbside pickup of holiday trees free-of-charge on residents’ regular yard waste collection day.
Remove lights, ornaments, tinsel & decorations; place it curside by 6 am on yard waste collection day; trees 8" or taller should be cut in half; do not bag in plastic (they will not be removed). Report pick-up problems to Rumpke. Also, free drop-off locations listed.
- learn more
Winter Topics
Learn about: what to do if your pipes freeze (& how to prevent it), water main breaks, sledding & outdoor activities, keeping storm drains clear & more. Cold weather energy savings (and how to get a rebate for a programmable thermostat).
- learn more
Blueprint Columbus
Blueprint Columbus takes all of the regulatory challenges of complying with the Clean Water Act into consideration and uses green infrastructure to meet these challenges and efficiently achieve water quality goals.
- learn more
Consumer Confidence Water Quality Report - CCR
Public Utilities' customers can consume their water with confidence, knowing
it meets all of the requirements of the Safe Drinking Water Act (SDWA). Read
more about: annual water quality report, rigorous testing performed daily,
common water quality concerns...
- learn more
Water Main Breaks
Please report suspected water main breaks to 311 or 645 3111 immediately (weekdays 7 a.m. - 6 p.m.) or to 645-7788 after hours and weekends. Get answers to the most frequently asked questions about water main breaks.
- learn more