Flooding and Water Leak Info
Information and resources (including basement backup prevention devices) for customers experiencing flooding and water leak issues such as: basement or yard flooding; water meter leaks; leaks in the street or a hydrant; blocked storm drains causing street flooding &/or ice; safety & cleanup information for basement flooding; how to locate your main water control valve to turn-off during an emergency.
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Steps to Ensure Safety of Water System before Business or Building Reopens
Ensure that your water system is safe to use after a prolonged shutdown to minimize the risk of Legionnaires’ and other diseases associated with water. Before your business or building reopens, take the following steps to help ensure the safety of your water system:
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Do Not Flush - No Wipes in the Pipes
Remember, no wipes in the pipes! Only toilet paper is truly flushable, despite what labels may claim. Anything else is not designed to break down, can clog home pipes and city sewers and must go in the trash instead. Here’s a friendly reminder on what not to flush, (including so-called "flushable wipes") to avoid clogs. Please report any public sewer issues to our Sewer Maintenance Operations Center, at 614-645-7102.
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Delinquency turn-offs on hold until Further Notice
Delinquency turn-offs are on hold. The Department of Public Utilities has suspended shutoff of water and electric service for delinquent bills. The policy will be reevaluated at a later date.
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In Person Bill Pay and Permitting Services Closed; Call Center Hours Adjusted; Delinquency Turn-offs On Hold
Due to the COVID-19 crisis, the City of Columbus is suspending all in person bill payment and permitting services for the Department of Public Utilities and others at the 111 Front Street Coleman Government Center until further notice. In person services are closed. Delinquency turn-offs are on hold. Other options follow.
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Consumer Alert - Payment & Other Collection
If someone identifies themselves as a city employee attempting to collect utility bill payment or a water sample, please call your local police department (Columbus: 614-645-4545). Our employees DO NOT collect bill payment in the field or over the phone; they wear a photo ID badge & a city-issued uniform. In addition, be aware of third party companies that charge additional fees to process payments to utility companies.
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Consumer Confidence Water Quality Report - CCR
Public Utilities' customers can consume their water with confidence, knowing
it meets all of the requirements of the Safe Drinking Water Act (SDWA). Read
more about: annual water quality report, rigorous testing performed daily,
common water quality concerns...
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Utility Discount Programs
Customers who participate in assistance programs such as Heap, Medicaid, food stamps & public housing may be eligible for a discount on their water/sewer bills.
Seniors age 60 and older with limited income may also qualify for a discount on electricity & water bills.
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Flooding and Water Leak Info
Information and resources (including basement backup prevention devices) for customers experiencing flooding and water leak issues such as: basement or yard flooding; water meter leaks; leaks in the street or a hydrant; blocked storm drains causing street flooding &/or ice; safety & cleanup information for basement flooding; how to locate your main water control valve to turn-off during an emergency.
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Sustainable Steps
Sign up today! Help Sustainable Steps perform 30,000 home energy audits to help save energy and money in your home. Sustainable Steps is the City's innovative and ambitious climate action plan to reduce air pollution and greenhouse gas emissions.
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Spring Topics
Get your garden ready with Com-Til mulch, learn about annual fire hydrant flushing and flooding issues, participate in volunteer opportunities like Storm Drain Marking; start a community garden or learn about rain barrels; and more.
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Customer Portal & Paperless Billing Options
Visit our Customer Portal to sign up for eBill, pay online with a check or credit card, auto pay and more. Returning portal customers must re-register (including reestablishing auto-pay) due to a new vendor.
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Blueprint Columbus
Blueprint Columbus takes all of the regulatory challenges of complying with the Clean Water Act into consideration and uses green infrastructure to meet these challenges and efficiently achieve water quality goals.
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Water Main Breaks
Please report suspected water main breaks to 311 or 645 3111 immediately (weekdays 7 a.m. - 6 p.m.) or to 645-7788 after hours and weekends. Get answers to the most frequently asked questions about water main breaks.
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