High Call Volume Causing Longer Wait Times
We are experiencing higher than normal call volume today and apologize for the extended wait-time our customers are experiencing. We are working to correct this and taking calls as quickly as possible. We appreciate your patience.
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Consumer Alert
If someone identifies themselves as a city employee attempting to collect utility bill payment or a water sample, please call your local police department (Columbus: 614-645-4545). Our employees DO NOT collect bill payment in the field or over the phone; they wear a photo ID badge & a city-issued uniform.
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Utility Discount Programs
Customers who participate in assistance programs such as Heap, Medicaid, food stamps & public housing may be eligible for a discount on their water/sewer bills.
Seniors age 60 and older with limited income may also qualify for a discount on electricity & water bills.
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Consumer Confidence Water Quality Report - CCR
Public Utilities' customers can consume their water with confidence, knowing
it meets all of the requirements of the Safe Drinking Water Act (SDWA). Read
more about: annual water quality report, rigorous testing performed daily,
common water quality concerns...
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Hydrant Flushing Season
Can Cause Low Pressure, Rusty Water Check the schedule to see if hydrants are being flushed in your area & learn what to do if you are experiencing rusty water. Columbus Fire flushes daily, approximately April 22 - July 22. Other municipalities run through October.
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Water Main Breaks
Please report suspected water main breaks to 311 or 645 3111 immediately (weekdays 7 a.m. - 6 p.m.) or to 645-7788 after hours and weekends. Get answers to the most frequently asked questions about water main breaks.
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Be Informed about Home Water Treatment Devices
If you choose to purchase a home treatment device, independently research the product to make sure it does what you intend it to do.
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Our Commitment to Water Quality
Columbus provides a variety of services to protect both surface & drinking
water quality. We work with communities upstream to help reduce the impact of
agricultural activities. In our own community, we partner with landowners
adjacent to our reservoirs and monitor construction sites to limit sedimentation
that can impact local waterways. We also protect the quality of life
downstream by discharging clean water from our wastewater treatment plants.
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