City Division of Power Announces Available Funding for Electric Bill Payment Assistance
The Pandemic Payment Relief program offers a credit up to $500 to customers having difficultly paying their City electric bills. Based on a 2018 pilot program to assist low-income customers, the program has been expanded to also help those affected by the COVID 19 pandemic. For more information, call customer service at 614-645-8276 (weekdays 7am - 6pm).
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Delinquency turn-offs on hold until Further Notice
Delinquency turn-offs are on hold. The Department of Public Utilities has suspended shutoff of water and electric service for delinquent bills. The policy will be reevaluated at a later date.
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In Person Bill Pay and Permitting Services Closed; Delinquency Turn-offs On Hold
Due to the COVID-19 crisis, the City of Columbus is suspending all in person bill payment and permitting services for the Department of Public Utilities and others at the 111 Front Street Coleman Government Center until further notice. In person services are closed. Delinquency turn-offs are on hold. Other options follow.
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Do Not Flush - No Wipes in the Pipes
Remember, no wipes in the pipes! Only toilet paper is truly flushable, despite what labels may claim. Anything else is not designed to break down, can clog home pipes and city sewers and must go in the trash instead. Here’s a friendly reminder on what not to flush, (including so-called "flushable wipes") to avoid clogs. Please report any public sewer issues to our Sewer Maintenance Operations Center, at 614-645-7102.
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Steps to Ensure Safety of Water System before Business or Building Reopens
Ensure that your water system is safe to use after a prolonged shutdown to minimize the risk of Legionnaires’ and other diseases associated with water. Before your business or building reopens, take the following steps to help ensure the safety of your water system:
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Utility Discount Programs
Customers who participate in assistance programs such as Heap, Medicaid, SNAP & public housing may be eligible for a discount on their water/sewer bills.
Seniors age 60 and older with limited income may qualify for additional programs. Now you can apply directly online.
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Consumer Confidence Water Quality Report - CCR
Public Utilities' customers can consume their water with confidence, knowing
it meets all of the requirements of the Safe Drinking Water Act (SDWA). Read
more about: annual water quality report, rigorous testing performed daily,
common water quality concerns...
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Summer Topics
Learn how to: maintain a healthy lawn, use a rainwater, make simple lawn care choices to save money and protect our water supply, participate in volunteer opportunities including Storm Drain Marking, start a community garden and more.
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Sustainable Steps
Sign up today! Help Sustainable Steps perform 30,000 home energy audits to help save energy and money in your home. Sustainable Steps is the City's innovative and ambitious climate action plan to reduce air pollution and greenhouse gas emissions.
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Blueprint Columbus
Blueprint Columbus takes all of the regulatory challenges of complying with the Clean Water Act into consideration and uses green infrastructure to meet these challenges and efficiently achieve water quality goals.
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Flooding and Water Leak Info
Information and resources (including basement backup prevention devices) for customers experiencing flooding and water leak issues such as: basement or yard flooding; water meter leaks; leaks in the street or a hydrant; blocked storm drains causing street flooding &/or ice; safety & cleanup information for basement flooding; how to locate your main water control valve to turn-off during an emergency.
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Water Main Breaks
Please report suspected water main breaks to 311 or 645 3111 immediately (weekdays 7 a.m. - 6 p.m.) or to 645-7788 after hours and weekends. Get answers to the most frequently asked questions about water main breaks.
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