Aerial View of Griggs

Contact Info

Department of Public Utilities
Contact Directory

Financial Assistance/Discounts Payment Arrangements

Walk-in Payment Office:
Temporarily Closed

After-hours Drop Box Available: 
111 N. Front Street
Columbus, Ohio 43215
Free short-term Parking
(garage across Long St) 

Customer Service Phone:
614-645-8276
Weekdays 7 am - 6 pm
Email: 
utilityleadrep@columbus.gov 


PUBLIC UTILITIES:



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**In person bill payment and permitting services are temporarily closed at the Michael B. Coleman Government Center, 111 N. Front Street.** After-hours drop box is available; free short-term parking in the garage across Long Street. 

Please report utility repair needs to the 311 Center online , or call 614-645-8276 (weekdays 7 am - 6 pm). For non-business hours emergencies only: Water 614-645-7788; Sewer 614-645-7102; Power 614-645-7627.  View the Contact Directory for description of emergencies. Please use 614-645-8276 for all other needs. 

PayBillsLogoPayment / Customer Portal   Go Paperless  
Check for Unpaid Sewer Charges 
Other Payment Locations

New Features - Now You Can Apply Directly Online:
Water/Sewer Payment Arrangements
Power Payment Arrangements

Reduce Your Bill and Financial Assistance

Reduce Your Bill and Financial Assistance Whether through temporary financial assistance (CARES Act), discount programs or conservation, there are many ways to reduce your bill and we offer payment arrangements. Income-based & senior discount programs are offered as well as information to reduce utility bills through home energy audits, conservation, high bill investigation & more. Even using Com-Til mulch can help.  - learn more

Periods of High Call Volume Causing Longer Wait Times

Periods of High Call Volume Causing Longer Wait Times The Call Center is experiencing some periods of higher call volume and longer wait times. If you have trouble getting through, please either try again weekdays 7:00 AM to 6:00 PM, email us at utilityleadrep@columbus.gov, or use the Customer Portal. If you experience any delays in receiving your bill in the mail, they can be accessed in the Customer Portal too. - learn more

Help Prevent Street Flooding - Keep Storm Drains Clear

Help Prevent Street Flooding - Keep Storm Drains Clear Help prevent street flooding by keeping storm drains free from blockages. Trash, leaves, debris, snow & ice are all common causes of strom sewer blockages - you can help. - learn more

Winter Topics

Winter Topics Learn about: what to do if your pipes freeze (& how to prevent it), water main breaks, sledding & outdoor activities, keeping storm drains clear & more. Cold weather energy savings (and how to get a rebate for a programmable thermostat). - learn more

DOP Workers

The Hometown Choice for Energy Did you know that you have choice when it comes to your energy provider? Columbus Division of Power is the hometown choice. Use an Interactive Calculator to estimate how much your monthly electric bill would be with Columbus. Our residential rates are currently lower than the local commercial provider with no hidden fees.
Residential Services Brochure
Commercial/Industrial Brochure
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Blueprint Logo

Blueprint Columbus Blueprint Columbus takes all of the regulatory challenges of complying with the Clean Water Act into consideration and uses green infrastructure to meet these challenges and efficiently achieve water quality goals. - learn more

2019 CCR Cover

Consumer Confidence Water Quality Report - CCR Public Utilities' customers can consume their water with confidence, knowing it meets all of the requirements of the Safe Drinking Water Act (SDWA). Read more about: annual water quality report, rigorous testing performed daily, common water quality concerns... - learn more

Water Main Breaks

Water Main Breaks Please report suspected water main breaks to 311 or 645 3111 immediately (weekdays 7 a.m. - 6 p.m.) or to 645-7788 after hours and weekends. Get answers to the most frequently asked questions about water main breaks. - learn more

WaterGlass05

Lead in Drinking Water The lead concentration in the drinking water leaving our treatment plants is below the level of detection. However, lead can enter the water from household plumbing and fixtures when water resides in plumbing for more than 6 hours. View FAQs, a presentation, or a brochure "Tips to Reduce Exposure to Lead in Your Water - learn more

Follow Us

Follow Us Please follow us on social media for any water advisory announcements or other major breaking news: Facebook Button Icon Find Us on Facebook   Twitter Button Icon Follow Us on Twitter
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