City of Columbus

Delinquency turn-offs on hold until April 15 Delinquency turn-offs are on hold until at least April 15.  The Department of Public Utilities has suspended shutoff of water and electric service until at least April 15 for delinquent bills. At that time, the policy will be reevaluated.   - learn more

In Person Bill Pay and Permitting Services Closed; Call Center Hours Adjusted; Delinquency Turn-offs On Hold Due to the COVID-19 crisis, the City of Columbus is suspending all in person bill payment and permitting services for the Department of Public Utilities and others at the 111 Front Street Coleman Government Center until further notice. In person services are closed. Delinquency turn-offs are on hold. Other options follow. - learn more

Do Not Flush Here’s a friendly reminder on what not to flush, (including so-called "flushable wipes") to avoid home plumbing and city sewer clogs. Please report any public sewer issues to our Sewer Maintenance Operations Center, at 614-645-7102. - learn more

Consumer Alert - Payment & Other Collection If someone identifies themselves as a city employee attempting to collect utility bill payment or a water sample, please call your local police department (Columbus: 614-645-4545). Our employees DO NOT collect bill payment in the field or over the phone; they wear a photo ID badge & a city-issued uniform. In addition, be aware of third party companies that charge additional fees to process payments to utility companies. - learn more

Flooding and Water Leak Info Information and resources for customers experiencing flooding and water leak issues such as: basement or yard flooding; water meter leaks; leaks in the street or at at a hydrant; blocked storm drains causing street flooding &/or ice; safety & cleanup information for basement flooding; how to locate your main water control valve to turn-off during an emergency. - learn more

Utility Discount Programs Customers who participate in assistance programs such as Heap, Medicaid, food stamps & public housing may be eligible for a discount on their water/sewer bills. Seniors age 60 and older with limited income may also qualify for a discount on electricity & water bills. - learn more

Consumer Confidence Water Quality Report - CCR Public Utilities' customers can consume their water with confidence, knowing it meets all of the requirements of the Safe Drinking Water Act (SDWA). Read more about: annual water quality report, rigorous testing performed daily, common water quality concerns... - learn more

Sustainable Steps Sign up today! Help Sustainable Steps perform 30,000 home energy audits to help save energy and money in your home.  Sustainable Steps is the City's innovative and ambitious climate action plan to reduce air pollution and greenhouse gas emissions. - learn more

The Hometown Choice for Energy Did you know that you have choice when it comes to your energy provider? Columbus Division of Power is the hometown choice. Use an Interactive Calculator to estimate how much your monthly electric bill would be with Columbus. Our residential rates are currently lower than the local commercial provider with no hidden fees.
Residential Services Brochure
Commercial/Industrial Brochure
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Spring Topics Get your garden ready with Com-Til mulch, learn about annual fire hydrant flushing and flooding issues, participate in volunteer opportunities like Storm Drain Marking; start a community garden or learn about rain barrels; and more.
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Customer Portal & Paperless Billing Options Visit our Customer Portal to sign up for eBill, pay online with a check or credit card, auto pay and more. Returning portal customers must re-register (including reestablishing auto-pay) due to a new vendor.  - learn more

Blueprint Columbus Blueprint Columbus takes all of the regulatory challenges of complying with the Clean Water Act into consideration and uses green infrastructure to meet these challenges and efficiently achieve water quality goals. - learn more

Water Main Breaks Please report suspected water main breaks to 311 or 645 3111 immediately (weekdays 7 a.m. - 6 p.m.) or to 645-7788 after hours and weekends. Get answers to the most frequently asked questions about water main breaks. - learn more

Lead in Drinking Water The lead concentration in the drinking water leaving our treatment plants is below the level of detection. However, lead can enter the water from household plumbing and fixtures when water resides in plumbing for more than 6 hours. View FAQs, a presentation, or a brochure "Tips to Reduce Exposure to Lead in Your Water"  - learn more

Follow Us Please follow us on social media for any water advisory announcements or other major breaking news:  Find Us on Facebook    Follow Us on Twitter
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