City of Columbus

Customer Portal & Paperless Billing Options Visit our Customer Portal to sign up for eBill, pay online with a check or credit card, auto pay and more. Returning portal customers must re-register (including reestablishing auto-pay) due to a new vendor.  - learn more

High Call Volume Causing Longer Wait Times The Call Center is experiencing some intermittent periods of higher call volume and longer wait times. Please hold for the next available representative. If you have trouble getting through, please either try again weekdays 7AM to 6PM, email us at utilityleadrep@columbus.gov, use the Customer Portal online or visit in person at 111 N. Front Street, Monday through Friday, 7:30 AM to 5:00 PM. We are working on solutions and appreciate your patience. - learn more

Consumer Alert - Online Payments Columbus utility customers are advised to please be aware of third party companies that charge additional fees to process payments to utility companies.The most cost effective, and quickest method of online Columbus utility bill payment is directly through the Department of Public Utilities website at https://www.columbus.gov/utilities/.  - learn more

Consumer Alert - Payment & Other Collection If someone identifies themselves as a city employee attempting to collect utility bill payment or a water sample, please call your local police department (Columbus: 614-645-4545). Our employees DO NOT collect bill payment in the field or over the phone; they wear a photo ID badge & a city-issued uniform. - learn more

Sustainable Steps Sign up today! Help Sustainable Steps perform 30,000 home energy audits to help save energy and money in your home.  Sustainable Steps is the City's innovative and ambitious climate action plan to reduce air pollution and greenhouse gas emissions. - learn more

Consumer Confidence Water Quality Report - CCR Public Utilities' customers can consume their water with confidence, knowing it meets all of the requirements of the Safe Drinking Water Act (SDWA). Read more about: annual water quality report, rigorous testing performed daily, common water quality concerns... - learn more

Hydrant Flushing Season Can Cause Low Pressure, Rusty Water Check the schedule to see if hydrants are being flushed in your area & learn what to do if you are experiencing rusty water. Columbus Fire flushes daily, April 21 - July 21. Other municipalities run through August. - learn more

The Hometown Choice for Energy Did you know that you have choice when it comes to your energy provider? Columbus Division of Power is the hometown choice. Use an Interactive Calculator to estimate how much your monthly electric bill would be with Columbus. Our residential rates are currently lower than the local commercial provider with no hidden fees.
Residential Services Brochure
Commercial/Industrial Brochure
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Payment Relief Program for Power (New) A new Payment Relief Program for City of Columbus Power customers offers a one-time credit of up to $150 to go towards an eligible residential electric bill. Emergency funding is available for a limited time to those having difficulty paying their electric bills or at the point of disconnection.  More info and application.  - learn more

Utility Discount Programs Customers who participate in assistance programs such as Heap, Medicaid, food stamps & public housing may be eligible for a discount on their water/sewer bills. Seniors age 60 and older with limited income may also qualify for a discount on electricity & water bills. - learn more

Blueprint Columbus Blueprint Columbus takes all of the regulatory challenges of complying with the Clean Water Act into consideration and uses green infrastructure to meet these challenges and efficiently achieve water quality goals. - learn more

Water Main Breaks Please report suspected water main breaks to 311 or 645 3111 immediately (weekdays 7 a.m. - 6 p.m.) or to 645-7788 after hours and weekends. Get answers to the most frequently asked questions about water main breaks. - learn more

Bill Payment Center The utility bill payment and permit offices moved to the new Michael B. Coleman Government Center, 111 N. Front Street. Open weekdays 7:30 am - 5 pm with free short-term parking in the garage across Long Street.  - learn more

Lead in Drinking Water The lead concentration in the drinking water leaving our treatment plants is below the level of detection. However, lead can enter the water from household plumbing and fixtures when water resides in plumbing for more than 6 hours. View FAQs, a presentation, or a brochure "Tips to Reduce Exposure to Lead in Your Water"  - learn more

Follow Us Please follow us on social media for any water advisory announcements or other major breaking news:  Find Us on Facebook    Follow Us on Twitter
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