City of Columbus

Periods of High Call Volume Causing Longer Wait Times The Call Center is experiencing some periods of higher call volume and longer wait times. If you have trouble getting through, please either try again weekdays 7:00 AM to 6:00 PM, email us at [email protected], or use the Customer Portal.  - learn more

Bill Pay Assistance and Payment Plans Behind on your bill? Customers that missed payments are being notified by mail that the delinquency turn-off process has resumed (as of 8/23), but there is still time to get help. Columbus residents may qualify for CARES Act payment assistance and anyone can apply for a payment plan. Also learn about other resources, discounts you may qualify for, and other ways to save on your utility bills. - learn more

Columbus Small Business Utility Bill Assistance Special emergency funding is available to eligible small businesses impacted by the COVID-19 pandemic in the City of Columbus with city water, sewer, stormwater and/or power accounts that are delinquent or are at the point of disconnection. Watch CTV interview, Apply online or 
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Consumer Confidence Water Quality Report - CCR Public Utilities' customers can consume their water with confidence, knowing it meets all of the requirements of the Safe Drinking Water Act (SDWA). View the current report. Read more about: annual water quality report, rigorous testing performed daily, common water quality concerns... - learn more

Do Not Flush - No Wipes in the Pipes Remember, no wipes in the pipes! Only toilet paper is truly flushable, despite what labels may claim. Anything else is not designed to break down, can clog home pipes and city sewers and must go in the trash instead. Here’s a friendly reminder on what not to flush, (including so-called "flushable wipes") to avoid clogs. Please report any public sewer issues to our Sewer Maintenance Operations Center, at 614-645-7102. - learn more

Help Prevent Street Flooding - Keep Storm Drains Clear Help prevent street flooding by keeping storm drains free from blockages. Trash, leaves, debris, snow & ice are all common causes of strom sewer blockages - you can help. - learn more

Winter Topics Learn about: what to do if your pipes freeze (& how to prevent it), water main breaks, sledding & outdoor activities, keeping storm drains clear & more. Cold weather energy savings (and how to get a rebate for a programmable thermostat). - learn more

The Hometown Choice for Energy Did you know that you have choice when it comes to your energy provider? Columbus Division of Power is the hometown choice. Use an Interactive Calculator to estimate how much your monthly electric bill would be with Columbus. Our residential rates are currently lower than the local commercial provider with no hidden fees.
Residential Services Brochure
Commercial/Industrial Brochure
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Blueprint Columbus Blueprint Columbus takes all of the regulatory challenges of complying with the Clean Water Act into consideration and uses green infrastructure to meet these challenges and efficiently achieve water quality goals. - learn more

Water Main Breaks Please report suspected water main breaks to 311 or 645 3111 immediately (weekdays 7 a.m. - 6 p.m.) or to 645-7788 after hours and weekends. Get answers to the most frequently asked questions about water main breaks. - learn more

Lead in Drinking Water The lead concentration in the drinking water leaving our treatment plants is below the level of detection. However, lead can enter the water from household plumbing and fixtures when water resides in plumbing for more than 6 hours. View FAQs, a presentation, or a brochure "Reducing Exposure to Lead in Water"  - learn more

Follow Us Please follow us on social media for any water advisory announcements or other major breaking news:  Find Us on Facebook    Follow Us on Twitter
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