Aerial View of Griggs

Contact Info Department of Public Utilities
Contact Directory

Walk-in Payment Office:
Temporarily Closed

After-hours Drop Box Available: 
111 N. Front Street
Columbus, Ohio 43215
Free short-term Parking
(garage across Long St) 
Public Utilities Customer Service Phone:
Weekdays 7 am - 6 pm




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**In person bill payment and permitting services are temporarily closed at the Michael B. Coleman Government Center, 111 N. Front Street.** After-hours drop box is available; free short-term parking in the garage across Long Street. 

Please report utility repair needs to the 311 Center online , or call 614-645-8276 (weekdays 7 am - 6 pm). For non-business hours emergencies only: Water 614-645-7788; Sewer 614-645-7102; Power 614-645-7627.  View the Contact Directory for description of emergencies. Please use 614-645-8276 for all other needs. 

PayBillsLogoPayment / Customer Portal   Go Paperless  
Check for Unpaid Sewer Charges 
Other Payment Locations

New Features - Now You Can Apply Directly Online:
Water/Sewer Payment Arrangements
Power Payment Arrangements
Discount Programs

Boil Water Advisory August 14, 2020 The Columbus Department of Public Utilities is advising customers of a boil alert due to a power outage affecting the Dublin Road Water Plant on August 14. As a precautionary measure, customers in the following area are advised to bring all water used for cooking and drinking to a rolling boil for one minute until further notice. - learn more

City Division of Power Announces Available Funding for Electric Bill Payment Assistance

City Division of Power Announces Available Funding for Electric Bill Payment Assistance The Pandemic Payment Relief program offers a credit up to $500 to customers having difficultly paying their City electric bills. Based on a 2018 pilot program to assist low-income customers, the program has been expanded to also help those affected by the COVID 19 pandemic. For more information, call customer service at 614-645-8276 (weekdays 7am - 6pm). - learn more

Request a Special Payment Plan for Your City Utility Bill

Request a Special Payment Plan for Your City Utility Bill Now you can apply directly online to request a Special Payment Plan (SPP) on your City utility bills. You may request an extension of one to three months on your current charges. - learn more

Delinquency turn-offs on hold until Further Notice

Delinquency turn-offs on hold until Further Notice Delinquency turn-offs are on hold. The Department of Public Utilities has suspended shutoff of water and electric service  for delinquent bills. The policy will be reevaluated at a later date. - learn more

In Person Bill Pay and Permitting Services Closed; Delinquency Turn-offs On Hold

In Person Bill Pay and Permitting Services Closed; Delinquency Turn-offs On Hold Due to the COVID-19 crisis, the City of Columbus is suspending all in person bill payment and permitting services for the Department of Public Utilities and others at the 111 Front Street Coleman Government Center until further notice. In person services are closed. Delinquency turn-offs are on hold. Other options follow. - learn more

Do Not Flush - No Wipes in the Pipes

Do Not Flush - No Wipes in the Pipes Remember, no wipes in the pipes! Only toilet paper is truly flushable, despite what labels may claim. Anything else is not designed to break down, can clog home pipes and city sewers and must go in the trash instead. Here’s a friendly reminder on what not to flush, (including so-called "flushable wipes") to avoid clogs. Please report any public sewer issues to our Sewer Maintenance Operations Center, at 614-645-7102. - learn more

Steps to Ensure Safety of Water System before Business or Building Reopens

Steps to Ensure Safety of Water System before Business or Building Reopens Ensure that your water system is safe to use after a prolonged shutdown to minimize the risk of Legionnaires’ and other diseases associated with water. Before your business or building reopens, take the following steps to help ensure the safety of your water system: - learn more

Piggy Bank

Utility Discount Programs Customers who participate in assistance programs such as Heap, Medicaid, SNAP & public housing may be eligible for a discount on their water/sewer bills. Seniors age 60 and older with limited income may qualify for additional programs. Now you can apply directly online. - learn more

2019 CCR Cover

Consumer Confidence Water Quality Report - CCR Public Utilities' customers can consume their water with confidence, knowing it meets all of the requirements of the Safe Drinking Water Act (SDWA). Read more about: annual water quality report, rigorous testing performed daily, common water quality concerns... - learn more

Summer Topics

Summer Topics Learn how to: maintain a healthy lawn, use a rainwater, make simple lawn care choices to save money and protect our water supply, participate in volunteer opportunities including Storm Drain Marking, start a community garden and more.  - learn more

Sustainable Steps

Sustainable Steps Sign up today! Help Sustainable Steps perform 30,000 home energy audits to help save energy and money in your home.  Sustainable Steps is the City's innovative and ambitious climate action plan to reduce air pollution and greenhouse gas emissions. - learn more

DOP Workers

The Hometown Choice for Energy Did you know that you have choice when it comes to your energy provider? Columbus Division of Power is the hometown choice. Use an Interactive Calculator to estimate how much your monthly electric bill would be with Columbus. Our residential rates are currently lower than the local commercial provider with no hidden fees.
Residential Services Brochure
Commercial/Industrial Brochure
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Blueprint Logo

Blueprint Columbus Blueprint Columbus takes all of the regulatory challenges of complying with the Clean Water Act into consideration and uses green infrastructure to meet these challenges and efficiently achieve water quality goals. - learn more

Flooding and Water Leak Info

Flooding and Water Leak Info Information and resources (including basement backup prevention devices) for customers experiencing flooding and water leak issues such as: basement or yard flooding; water meter leaks; leaks in the street or a hydrant; blocked storm drains causing street flooding &/or ice; safety & cleanup information for basement flooding; how to locate your main water control valve to turn-off during an emergency.   - learn more

Water Main Breaks

Water Main Breaks Please report suspected water main breaks to 311 or 645 3111 immediately (weekdays 7 a.m. - 6 p.m.) or to 645-7788 after hours and weekends. Get answers to the most frequently asked questions about water main breaks. - learn more


Lead in Drinking Water The lead concentration in the drinking water leaving our treatment plants is below the level of detection. However, lead can enter the water from household plumbing and fixtures when water resides in plumbing for more than 6 hours. View FAQs, a presentation, or a brochure "Tips to Reduce Exposure to Lead in Your Water - learn more

Follow Us

Follow Us Please follow us on social media for any water advisory announcements or other major breaking news: Facebook Button Icon Find Us on Facebook   Twitter Button Icon Follow Us on Twitter
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