City of Columbus

High Call Volume Causing Longer Wait Times The Call Center is experiencing some intermittent periods of higher call volume and longer wait times. Please hold for the next available representative. If you have trouble getting through, please either try again weekdays 7AM to 6PM, email us at utilityleadrep@columbus.gov or use the Customer Portal online. We appreciate your patience. - learn more

Billed Meter Readings An unusually high or low bill may be the result of an inaccurate reading or based on an estimated reading. Learn how to read your meter, where to find it, and verify your bill. - learn more

Payment Relief Program for Power (New) A new Payment Relief Program for City of Columbus Power customers offers a one-time credit of up to $150 to go towards an eligible residential electric bill. Emergency funding is available for a limited time to those having difficulty paying their electric bills or at the point of disconnection.  More info and application.  - learn more

Flooding and Water Leak Info Information and resources for customers experiencing flooding and water leak issues such as: basement or yard flooding; water meter leaks; leaks in the street or at at a hydrant; blocked storm drains causing street flooding &/or ice; safety & cleanup information for basement flooding; how to locate your main water control valve to turn-off during an emergency. - learn more

The Hometown Choice for Energy Did you know that you have choice when it comes to your energy provider? Columbus Division of Power is the hometown choice. Use the New Interactive Calculator to estimate how much your monthly electric bill would be with Columbus. Our residential rates are currently lower than the local commercial provider with no hidden fees.
Residential Services Brochure
Commercial/Industrial Brochure
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New Bill Payment Center The utility bill payment and permit offices moved to the new Michael B. Coleman Government Center, 111 N. Front Street. Open weekdays 7:30 am - 5 pm with free short-term parking in the garage across Long Street.  - learn more

Utility Discount Programs Customers who participate in assistance programs such as Heap, Medicaid, food stamps & public housing may be eligible for a discount on their water/sewer bills. Seniors age 60 and older with limited income may also qualify for a discount on electricity & water bills. - learn more

Blueprint Columbus Blueprint Columbus takes all of the regulatory challenges of complying with the Clean Water Act into consideration and uses green infrastructure to meet these challenges and efficiently achieve water quality goals. - learn more

Water Main Breaks Please report suspected water main breaks to 311 or 645 3111 immediately (weekdays 7 a.m. - 6 p.m.) or to 645-7788 after hours and weekends. Get answers to the most frequently asked questions about water main breaks. - learn more

Paperless Billing Visit our Customer Portal to sign up for eBill,pay online with a check or credit card, auto pay and more. - learn more

Lead in Drinking Water The lead concentration in the drinking water leaving our treatment plants is below the level of detection. However, lead can enter the water from household plumbing and fixtures when water resides in plumbing for more than 6 hours. View FAQs, a presentation, or a brochure "Tips to Reduce Exposure to Lead in Your Water"  - learn more

Consumer Confidence Water Quality Report - CCR Public Utilities' customers can consume their water with confidence, knowing it meets all of the requirements of the Safe Drinking Water Act (SDWA). Read more about: annual water quality report, rigorous testing performed daily, common water quality concerns... - learn more

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