(weekdays 7 am - 6 pm). For
only: Water 614-645-7788; Sewer 614-645-7102; Power 614-645-7627. View the
Periods of High Call Volume Causing Longer Wait Times
The Call Center is experiencing some periods of higher call volume and longer wait times. If you have trouble getting through, please either try again weekdays 7:00 AM to 6:00 PM, email us at [email protected], or use the Customer Portal.
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Bill Pay Assistance and Payment Plans
Behind on your bill? Customers that missed payments are being notified by mail that the delinquency turn-off process will resume 8/23, but there is still time to get help. Columbus residents may qualify for CARES Act payment assistance and anyone can apply for a payment plan. Also learn about other resources, discounts you may qualify for, and other ways to save on your utility bills.
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Consumer Alert - Payment, ID Badges, Collections and More
If someone identifies themselves as a city employee attempting to collect utility bill payment or a water sample, please call your local police department (Columbus: 614-645-4545). Our employees DO NOT collect bill payment in the field or over the phone; they wear a photo ID badge & a city-issued uniform. In addition, be aware of third party companies that charge additional fees to process payments to utility companies.
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Consumer Confidence Water Quality Report - CCR
Public Utilities' customers can consume their water with confidence, knowing
it meets all of the requirements of the Safe Drinking Water Act (SDWA). View the current report. Read
more about: annual water quality report, rigorous testing performed daily,
common water quality concerns...
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Do Not Flush - No Wipes in the Pipes
Remember, no wipes in the pipes! Only toilet paper is truly flushable, despite what labels may claim. Anything else is not designed to break down, can clog home pipes and city sewers and must go in the trash instead. Here’s a friendly reminder on what not to flush, (including so-called "flushable wipes") to avoid clogs. Please report any public sewer issues to our Sewer Maintenance Operations Center, at 614-645-7102.
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Help Prevent Street Flooding - Keep Storm Drains Clear
Help prevent street flooding by keeping storm drains free from blockages. Trash, leaves, debris, snow & ice are all common causes of strom sewer blockages - you can help.
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Summer Topics
Learn how to: maintain a healthy lawn, meter outdoor water use or the cost to fill a pool, make simple lawn care choices to save money and protect our water supply, participate in volunteer opportunities including Storm Drain Marking, start a community garden and more.
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Blueprint Columbus
Blueprint Columbus takes all of the regulatory challenges of complying with the Clean Water Act into consideration and uses green infrastructure to meet these challenges and efficiently achieve water quality goals.
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Water Main Breaks
Please report suspected water main breaks to 311 or 645 3111 immediately (weekdays 7 a.m. - 6 p.m.) or to 645-7788 after hours and weekends. Get answers to the most frequently asked questions about water main breaks.
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Lead in Drinking Water
The lead concentration in the drinking water leaving our treatment plants is below the level of detection. However, lead can enter the water from household plumbing and fixtures when water resides in plumbing for more than 6 hours. View FAQs, a presentation, or a brochure "Reducing Exposure to Lead in Water"
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