High Call Volume Causing Longer Wait Times
Due to college move-in season,
the Call Center is experiencing some intermittent periods of higher call volume
and longer wait times. Please hold for the next available representative.
If you have trouble getting through, please either try again weekdays 7AM to 6PM, email us at utilityleadrep@columbus.gov or use the Customer Portal online. We appreciate your patience.
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New Bill Payment Center
The utility bill payment and permit offices moved to the new Michael B. Coleman Government Center, 111 N. Front Street. Open weekdays 7:30 am - 5 pm with free short-term parking in the garage across Long Street.
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Announcing Paperless Billing Options
Visit our Customer Portal to sign up for eBill,pay online with a check or credit card, auto pay and more.
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Consumer Confidence Water Quality Report - CCR
Public Utilities' customers can consume their water with confidence, knowing
it meets all of the requirements of the Safe Drinking Water Act (SDWA). Read
more about: annual water quality report, rigorous testing performed daily,
common water quality concerns...
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Get Your Garden in Full Bloom with Com-Til
Com-Til is a dark, rich compost that will break up tough clay soil, add valuable organic matter, provide both macro and micro nutrients, help retain moisture and provide a decorative mulch. The product is made from residual bio-solids from the City of Columbus wastewater treatment plants, yard waste and wood chips.
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Hydrant Flushing Season
Can Cause Low Pressure, Rusty Water Check the schedule to see if hydrants are being flushed in your area & learn what to do if you are experiencing rusty water. Columbus Fire flushes daily, April 21 - July 21. Other municipalities run through August.
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Utility Discount Programs
Customers who participate in assistance programs such as Heap, Medicaid, food stamps & public housing may be eligible for a discount on their water/sewer bills.
Seniors age 60 and older with limited income may also qualify for a discount on electricity & water bills.
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Blueprint Columbus
Blueprint Columbus takes all of the regulatory challenges of complying with the Clean Water Act into consideration and uses green infrastructure to meet these challenges and efficiently achieve water quality goals.
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Water Main Breaks
Please report suspected water main breaks to 311 or 645 3111 immediately (weekdays 7 a.m. - 6 p.m.) or to 645-7788 after hours and weekends. Get answers to the most frequently asked questions about water main breaks.
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