City Leaders Announce Assistance For Furloughed Federal Workers
Public Utilities will waive penalties to any furloughed federal employees who reside in the city of Columbus and are unable to pay their city utility bills. Eligible federal employees will make minimal monthly payments until the shutdown is over.
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High Call Volume Causing Longer Wait Times
The Call Center is experiencing some intermittent periods of higher call volume
and longer wait times. Please hold for the next available representative.
If you have trouble getting through, please either try again weekdays 7AM to 6PM, email us at utilityleadrep@columbus.gov or use the Customer Portal online. We appreciate your patience.
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What To Do if Your Pipes Freeze or Break
Learn how to thaw your pipes safely & what to do if they break.
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Water Main Breaks
Please report suspected water main breaks to 311 or 645 3111 immediately (weekdays 7 a.m. - 6 p.m.) or to 645-7788 after hours and weekends. Get answers to the most frequently asked questions about water main breaks.
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Payment Relief Program for Power (New)
A new Payment Relief Program for City of Columbus Power customers offers a one-time credit of up to $150 to go towards an eligible residential electric bill. Emergency funding is available for a limited time to those having difficulty paying their electric bills or at the point of disconnection. More info and application.
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Winter Topics
Learn about: what to do if your pipes freeze (& how to prevent it), water main breaks, sledding & outdoor activities, keeping storm drains clear & more. Cold weather energy savings (and how to get a rebate for a programmable thermostat).
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Utility Discount Programs
Customers who participate in assistance programs such as Heap, Medicaid, food stamps & public housing may be eligible for a discount on their water/sewer bills.
Seniors age 60 and older with limited income may also qualify for a discount on electricity & water bills.
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Blueprint Columbus
Blueprint Columbus takes all of the regulatory challenges of complying with the Clean Water Act into consideration and uses green infrastructure to meet these challenges and efficiently achieve water quality goals.
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New Bill Payment Center
The utility bill payment and permit offices moved to the new Michael B. Coleman Government Center, 111 N. Front Street. Open weekdays 7:30 am - 5 pm with free short-term parking in the garage across Long Street.
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Paperless Billing
Visit our Customer Portal to sign up for eBill,pay online with a check or credit card, auto pay and more.
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Consumer Confidence Water Quality Report - CCR
Public Utilities' customers can consume their water with confidence, knowing
it meets all of the requirements of the Safe Drinking Water Act (SDWA). Read
more about: annual water quality report, rigorous testing performed daily,
common water quality concerns...
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