High Call Volume Causing Longer Wait Times
The Call Center is experiencing some intermittent periods of higher call volume
and longer wait times. Please hold for the next available representative.
If you have trouble getting through, please either try again weekdays 7AM to 6PM, email us at utilityleadrep@columbus.gov or use the Customer Portal online. We appreciate your patience.
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Billed Meter Readings
An unusually high or low bill may be the result of an inaccurate reading or based on an estimated reading. Learn how to read your meter, where to find it, and verify your bill.
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Holiday Reminder
Do Not Pour Cooking Oils & Grease Down the Drain after Preparing Meals.
Fats, oils & grease (FOG) can clog sewers, resulting in basement backups & costly repairs. Learn how to properly dispose of grease or reuse it.
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Payment Relief Program for Power (New)
A new Payment Relief Program for City of Columbus Power customers offers a one-time credit of up to $150 to go towards an eligible residential electric bill. Emergency funding is available for a limited time to those having difficulty paying their electric bills or at the point of disconnection. More info and application.
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Flooding and Water Leak Info
Information and resources for customers experiencing flooding and water leak issues such as: basement or yard flooding; water meter leaks; leaks in the street or at at a hydrant; blocked storm drains causing street flooding &/or ice; safety & cleanup information for basement flooding; how to locate your main water control valve to turn-off during an emergency.
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Fall and Winter Topics
Learn about: cold weather energy savings (and how to get a rebate for a programmable thermostat), what to do if your pipes freeze (& how to prevent it), water main breaks, sledding & outdoor activities, mulching your garden for winter with Com-Til (while we still have temperate weather), keeping storm drains clear & more.
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New Bill Payment Center
The utility bill payment and permit offices moved to the new Michael B. Coleman Government Center, 111 N. Front Street. Open weekdays 7:30 am - 5 pm with free short-term parking in the garage across Long Street.
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Utility Discount Programs
Customers who participate in assistance programs such as Heap, Medicaid, food stamps & public housing may be eligible for a discount on their water/sewer bills.
Seniors age 60 and older with limited income may also qualify for a discount on electricity & water bills.
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Blueprint Columbus
Blueprint Columbus takes all of the regulatory challenges of complying with the Clean Water Act into consideration and uses green infrastructure to meet these challenges and efficiently achieve water quality goals.
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Water Main Breaks
Please report suspected water main breaks to 311 or 645 3111 immediately (weekdays 7 a.m. - 6 p.m.) or to 645-7788 after hours and weekends. Get answers to the most frequently asked questions about water main breaks.
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Paperless Billing
Visit our Customer Portal to sign up for eBill,pay online with a check or credit card, auto pay and more.
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Consumer Confidence Water Quality Report - CCR
Public Utilities' customers can consume their water with confidence, knowing
it meets all of the requirements of the Safe Drinking Water Act (SDWA). Read
more about: annual water quality report, rigorous testing performed daily,
common water quality concerns...
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