Aerial View of Griggs

Contact Info Department of Public Utilities
Contact Directory

Walk-in Payment Office:
Temporarily Closed

After-hours Drop Box Available: 
111 N. Front Street
Columbus, Ohio 43215
Free short-term Parking
(garage across Long St) 
Public Utilities Customer Service Phone:
Weekdays 7 am - 6 pm




Receive Public Utilities Emails

Sign Up Through GovDelivery


The City provides income-based discount programs for those who meet the requirements.  Listed on this page are other ways consumers can reduce their utility bills and become more environmentally responsible.

Low Income/Pandemic Payment Relief Program for Power

Low Income/Pandemic Payment Relief Program for Power A Low Income/Pandemic Payment Relief Program for City of Columbus Power customers offers a one-time credit of up to $500 annually to go towards an eligible residential electric bill. Emergency funding is available for a limited time to those having difficulty paying their electric bills or at the point of disconnection. Apply online .  - learn more

Utility Discount Programs

Utility Discount Programs Customers who participate in assistance programs such as Heap, Medicaid, SNAP & public housing may be eligible for a discount on their water/sewer bills. Seniors age 60 and older with limited income may qualify for additional programs. Now you can apply directly online. - learn more

Sustainable Steps

Sustainable Steps Sign up today! Help Sustainable Steps perform 30,000 home energy audits to help save energy and money in your home.  Sustainable Steps is the City's innovative and ambitious climate action plan to reduce air pollution and greenhouse gas emissions. - learn more

High Bills and Outdoor Seasonal Watering

High Bills and Outdoor Seasonal Watering A high water bill can signal a problem such as a leak, or be the result of seasonal, outdoor water usage (watering the lawn or garden, washing the car, etc). The resources below should help you establish what is average, determine the cause of a high bill and reduce your water usage. Request Toilet Dye Strips - learn more

Meter Outdoor Water Use, Reduce Sewer Charges

Meter Outdoor Water Use, Reduce Sewer Charges Those using large amounts of water not entering the sewer system (outdoor watering, irrigation systems) could save by installing an auxiliary meter system. The system must be purchased, installed and maintained privately. - learn more

Meter Reading & Bill Calculation

Meter Reading & Bill Calculation It is recommended you check the meter and remote reader at least once a year, taking the reading from each device to compare with one another. Learn how to find and read your meter and calculate bills. This is especially useful if you receive an unusually high or low bill. Also, learn where the shut-off valve is; you may need this in an emergency if you have a water leak. - learn more

Join GreenSpot

Join GreenSpot Looking for more ways to save money and go green for the environment? GreenSpot has over 40 different ideas of how to green up your home. - learn more

Home Conservation Tips

Home Conservation Tips Conservation practices provide savings for your wallet while protecting the environment. - learn more

Get Your Garden in Full Bloom with Com-Til

Get Your Garden in Full Bloom with Com-Til Com-Til is a dark, rich compost that will break up tough clay soil, add valuable organic matter, provide both macro and micro nutrients, help retain moisture and provide a decorative mulch. The product is made from residual bio-solids from the City of Columbus wastewater treatment plants, yard waste and wood chips. - learn more

What You Can Do to Be More Green

What You Can Do to Be More Green Simple things you can do in your own home or neighborhood to protect our environment and green your world. You may just save a little green in your wallet too by learning about GreenSpot and Columbia Gas energy efficiency programs. - learn more