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How to Contact 311

24 hours a day
Online: columbus.gov/311
Email: [email protected]
311 Mobile Option: 
Download for iPhone 
Download for Android

Mon-Fri: 7:00 AM - 6:00 PM
Phone: (614) 645-3111

Sign Up for Updates! Get email updates from the Department of Neighborhoods and other City Departments by signing up here

EMERGENCY PHONE NUMBERS Police or Fire Emergency:
DIAL 9-1-1

During Non-Business Hours
Water Emergency:
(614) 645-7788
Electric Emergency:
(614) 645-7627
Sewer Emergency:
(614) 645-7102

The new CBUS 311 mobile application was developed to make it easier and faster than ever to submit your service requests 24 hours a day, seven days a week. CBUS 311 offers exciting features designed with you in mind. These include:

  • Unique Response Fields: Service requests have been updated with additional information fields that will help to speed the routing and resolution of your issue. 
  • Smart Grouping of Requests: Learn right away if an issue has already been reported. If this is the case, you can link your request to ensure the City is aware of the issue and to ensure you receive up-to-date status information.
  • Pin Drop Accuracy: Describe your request with pinpoint accuracy by dropping a pin on the exact location where service is needed. This can be at a specific address or in the middle of an intersection.
  • New Informational Articles: A library of informational articles is now available in the Knowledge Base that summarize and explain various city processes and policies.
  • Real Time Updates: Create an account and sign up for notifications about the status of your request. You can be notified by email or push notification.

CBUS 311 is available in the App Store and on Google Play