Return Processing Information
The most efficient and effective way to
file tax returns and make payments for City of Columbus Income Tax is
through CRISP (Columbus Revenue Information Service Portal) at crisp.columbus.gov. Effective September
26, 2022, all tax returns and payments not submitted through CRISP (Columbus
Revenue Information Service Portal) are processed by our banking partner, JPMorgan Chase in a secure, state of the art facility. The decision to process
mail in this manner was made to enhance the security of your sensitive
information, improve staff productivity by automating manual processes, and
disaster recovery/continuity of operations. By processing mail through JPMorgan Chase, we can ensure that your information is handled with the utmost care and
protection within a trusted and secure facility. You can expect the same level
of service and attention to detail that you have come to expect from the City
of Columbus. If you have any questions or concerns regarding this change,
please do not hesitate to contact us at 614-645-7370. We appreciate your
cooperation and understanding as we take steps to safeguard your sensitive
2023 Filing Season Information
The deadline for filing 2022 individual tax returns is April 18, 2023. Click here for everything you need to file.
CRISP: Now Live!
Our state of the art Columbus Revenue
Information Service Portal (CRISP) is now live! CRISP will be your launch pad for Columbus taxes. You will
be able to register to file and pay local income taxes (Individual/Business/Withholding), excise
taxes (Hotel/Motel/Short Term Rental/Admissions), and check your refund status, estimated payments made, etc. via this safe and user-friendly
portal. Tax preparers with multiple clients and bulk withholding filers will be
able to utilize the enhanced features of this portal as well.
OTUS, our Chatbot (owl left) will help you navigate the
CRISP system. OTUS is available 24/7/365 to assist all of you – including night
owls and early birds – with whatever questions you may have.
Note that MeF will be
available in early 2024.
The City of
Columbus, Division of Income Tax is strongly encouraging taxpayers to go to: crisp.columbus.gov
to file your returns and make payments.
is also no longer accepting tax returns or payments in person at 77 N. Front
Street, 2nd Floor Columbus, Ohio 43215 and if you are unable to file
and pay online, please use the mailing addresses below:
Enclosed (Business & Individual):
PO Box 182158
Enclosed (Business & Individual):
PO Box 182437
(Payments & No Payments):
PO Box 182489
PO Box 183190
ARE YOU EXPECTING A REFUND?
We are experiencing significant processing delays this tax
season and appreciate your patience. Some returns may take longer to process
than others due to incomplete returns and/or missing documentation. Unless you
receive a letter from us requesting additional information, you return is still
being processed and our representatives will not be able to give you an
estimated refund date over the phone.
The quickest way to check your refund
status is to access your account directly on CRISP
(crisp.columbus.gov). Please have your filed tax return in front of you for
Payment Plans and Assistance
Taxpayers who are unable to pay
their full tax balance may be eligible for assistance. For more information, click here.
The Columbus Income Tax Division provides the service of collection, audit, and enforcement of the 2.5% income tax for the City of Columbus, as well as the excise lodging tax for the City of Columbus and the Franklin County Convention and Facilities Authority. We serve those who live, work, and conduct business in Columbus in order to make sure that everyone pays their fair share.