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Paper Return Delays

We strongly recommend you file and pay with our NEW online tax portal, CRISP. It is quick, secure and convenient! You can avoid processing delays and receive your refund faster by using crisp.columbus.gov

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CRISP: Now Live!

Our state of the art Columbus Revenue Information Service Portal (CRISP) is now live! CRISP will be your launch pad for Columbus taxes. You will be able to register to file and pay local income taxes (Individual/Business/Withholding) and check your refund status, estimated payments made, etc. via this safe and user-friendly portal. Tax preparers with multiple clients and bulk withholding filers will be able to utilize the enhanced features of this portal as well.

 

OTUS, our Chatbot (owl left) will help you navigate the CRISP system. OTUS is available 24/7/365 to assist all of you – including night owls and early birds – with whatever questions you may have. 

 

Note that MeF will be available in early 2023. Filings for Admissions Tax and Hotel/Motel/Short Term Rental Excise Tax will follow in early June 2023.

 


 

CRISP Video Tutorials

Select the link below to view tutorial videos:

  

CRISP Registration for Individuals

 

CRISP Registration for Businesses

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The City of Columbus, Division of Income Tax is strongly encouraging taxpayers to go to: crisp.columbus.gov to file your returns and make payments.

 

The Division is also no longer accepting tax returns or payments in person at 77 N. Front Street, 2nd Floor Columbus, Ohio 43215 and if you are unable to file and pay online, please use the mailing addresses below:

 

Payment Enclosed (Business & Individual):

Columbus Income Tax Division

PO Box 182158

Columbus, OH  43218-2158

 

No Payment Enclosed (Business & Individual):

Columbus Income Tax Division

PO Box 182437

Columbus, OH  43218-2437

 

Withholding (Payments & No Payments):

Employer Withholding Tax

PO Box 182489

Columbus, OH  43218-2489

 

Correspondence:

Columbus Income Tax Division

PO Box 183190

Columbus, OH 43218-3190

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ARE YOU EXPECTING A REFUND?

We are experiencing significant processing delays this tax season and appreciate your patience. Some returns may take longer to process than others due to incomplete returns and/or missing documentation. Unless you receive a letter from us requesting additional information, you return is still being processed and our representatives will not be able to give you an estimated refund date over the phone.  

 

The quickest way to check your refund status is to access your account directly on CRISP (crisp.columbus.gov). Please have your filed tax return in front of you for verification purposes. 

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The Columbus Income Tax Division provides the service of collection, audit, and enforcement of the 2.5% income tax for the City of Columbus, as well as the excise lodging tax for the City of Columbus and the Franklin County Convention and Facilities Authority. We serve those who live, work, and conduct business in Columbus in order to make sure that everyone pays their fair share.

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2022 Filing Season Information The deadline for filing 2021 individual tax returns is April 18, 2022. Click here for everything you need to file.

Webinars

Filing Season Info Sessions The Division of Income Tax has recorded information sessions to help taxpayers prepare for the 2022 filing season. To view these resources, click here.

Calculator and Notebook

Payment Plans and Assistance Taxpayers who are unable to pay their full tax balance may be eligible for assistance. For more information, click here.

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Related Links Click here for related links including county property searches, State of Ohio, and IRS resources.