Water Leaks in the: Street, Hydrant, Yard, or Meter

There is a leak in the street. Can you send someone to repair it?
Although most leaks are not as dramatic as the one pictured, the Water Distribution Maintenance Office will want to get more information from you. Their number is 614-645-7788. More information about Water Main Breaks and FAQs.

Someone just hit a fire hydrant and water is gushing out (or any leaking hydrant issue). The Water Distribution Dispatcher will want to speak with you and get more information. The number is 614-645-7788 and is available 24 hours. More information about Fire Hydrants.

There is a leak in my yard. Can you send someone out to fix it?
Many times, a leak in the yard will be a leak on the property's plumbing line and the owner is responsible for the repair. But, if you'd like to have someone out to inspect the leak, our Customer Service Center can arrange that for you. The phone number is 614-645-8276. Representatives are available to take your call weekdays 7:00 a.m. to 6:00 p.m.

My water meter is leaking. Can you send someone to repair it?
The Customer Service Center will want to get more information. The number is 614-645-8276. Representatives are available to take your call weekdays 7:00 a.m. to 6:00 p.m.

The valve just before my meter is leaking. Can you send someone to repair it?
The valve before the meter is part of the home's plumbing and is the owner's responsibility. A plumber will need to make that repair for you. If you need us to turn off the water for your plumber, you may call our Customer Service Center at 614-645-8276. Representatives are available to take your call Monday - Friday 7:00 a.m. to 6:00 p.m. If you aren't able to determine where the water is coming from, the Customer Service Center can arrange for an inspection. 

I've got water backing up in the drain through my basement.
The Sewer Maintenance office will want to get more information from you. Please call 614-645-7102 as soon as possible; this line is available 24 hours. You can file an online report to see if you qualify for a Project Dry Basement backflow prevention device.   

• Backups can occur from a variety of reasons, most commonly in older areas during wet weather. A common cause is from ground or rain water entering the sewer system through cracks in city or home sewer pipes or from outdated roof or foundation drain connections. Other causes include: sewer blockages from grease, debris, or tree roots; collapses or other deteriorated conditions in a city or home sewer line.
• Additional safety information & clean-up instructions.

All non-emergency city services can be reached through the 311 Customer Service Center.
Just dial 3-1-1 or 614-645-3111.