To learn about opportunities for pre-scheduled, in-person appointments with 311 staff, send an email to 311@columbus.gov.

Two 311 Reps Smiling in front of Mobile City Hall

Welcome to the 311 Customer Service Center!   

Due to citywide system outages caused by the recent cybersecurity incident, the 311 Service Center is currently only available to residents by calling 614.645.3111. We apologize for the inconvenience. Thank you for your understanding and patience as the City continues working diligently to fully restore all systems. 

Select "Submit Request" to begin a new 311 request. Use “Account Login” to create or login to your 311 account.

As a resident of Columbus, 311 is your one stop shop for all non-emergency City services. See below to learn more about how 311 works for you.

Contact 311

24 hours a day
Online at - columbus.gov/311
Email at - 311@columbus.gov 
Mobile App - Download CBUS 311 for iPhone
Mobile App - Download CBUS 311 for Android

Monday - Friday 7:00 AM - 7:00 PM
Call (614) 645-3111

Sign up for Updates

Sign up for email updates from the Department of Neighborhoods and other City Departments.

Language Access Information

MyLanguage 311

Emergency Phone Numbers

Police or Fire Emergency
Dial 9-1-1

During Non-Business Hours

Water Emergency
(614) 645-7788

Electric Emergency
(614) 645-7627

Sewer Emergency
(614) 645-7102