311

Welcome to the 311 Customer Service Center!

Select "Submit Request" to begin a new 311 request. Use “Account Login” to create or login to your 311 account.

As a resident of Columbus, 311 is your one stop shop for all non-emergency City services. See below to learn more about how 311 works for you.

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Download the Mobile App

The new CBUS 311 mobile application was developed to make it easier and faster than ever to submit your service requests 24 hours a day, seven days a week.

Account Services

Stay up-to-date on the status of your request by creating and logging in to your account. With an account you can login for status updates as well as receive email updates.

Updates

311 News and Updates

Contact 311

24 hours a day
Online at - columbus.gov/311
Email at - 311@columbus.gov
Mobile App - Download CBUS 311 for iPhone
Mobile App - Download CBUS 311 for Android

Monday - Friday 7:00 AM - 7:00 PM
Call (614) 645-3111

Language Access Information

MyLanguage 311

Emergency Phone Numbers

Police or Fire Emergency
Dial 9-1-1

During Non-Business Hours

Water Emergency
(614) 645-7788

Electric Emergency
(614) 645-7627

Sewer Emergency
(614) 645-7102

311

Manage Your 311 Account