Updates
This page documents any updates, changes or maintenance for the 311 online portal or application.
POSTED: August 13, 2026
The 311 phone line will have limited hours on Thursday, August 20th with availability from 9am-7pm. Requests can be still be submitted via email at 311@columbus.gov or through the online portal or mobile app during this time. We apologize for any inconvenience.
POSTED: August 13, 2026
Special Announcement: Beginning July 25, 2025, through August 12, 2025, due to the extremely high volume of Bulk pickups from students moving out in areas near the OSU Campus, the Refuse Division will not be scheduling bulk collections in this area. The Refuse Division will systematically sweep the neighborhoods near the Campus area. Acceptable Bulk Items placed at the property’s collection point will be serviced during these sweeps. ** Students and residents are encouraged to use one of the 15 Bulk Drop-off locations.** Please contact the 311 Service Center at 614.645.3111 for any questions or concerns.
POSTED: July 31, 2026
Please be advised that the 311 Service Center experienced phone outage starting around 10:30a on Thursday, July 30, 2026. Services were restored close to 11:00a. We may experience periodic outage throughout the day. The Department of Technology is aware of this issue and is working diligently to resolve. Thank you in advance for your patience.
POSTED: July 13, 2026
With the success of the recent Library Information Sessions, 311 has scheduled additional dates to continue our outreach and community engagement. Help improve our community by attending an upcoming 311 Connect information session at your local branch of the Columbus Metropolitan Library.
POSTED: July 1, 2026
Be advised: The 311 Service Center System will undergo scheduled maintenance on Thursday, July 2, 2026 from 12:00am - 3:00am and will not be available during this time. Thank you.
POSTED: June 1, 2026
Be advised: The 311 Service Center System will undergo scheduled maintenance on Tuesday, June 2, 2026 from 2:00am-7:00pm and will not be able during this time. Thank you.
POSTED: May 11, 2026
Help improve our community by attending an upcoming 311 Connect information session at your local branch of the Columbus Metropolitan Library.
POSTED: May 7, 2026
The 311 Service Center phone line will be unavailable from 7am-1pm and 5pm-7pm on Wednesday, March 6th. Please feel free to submit requests via email at 311@columbus.gov or via the online web portal and 311 app.
POSTED: Mar. 5, 2026
Be advised that the 311 Service Center System will undergo maintenance on Thursday, March 5th, 2026 from 10:00PM-11:00PM.
POSTED: Feb. 24, 2026
Be advised that the 311 Service Center System will undergo maintenance on Tuesday, February 24th, 2026 from 1:00AM-4:00AM.
POSTED: Jan. 26, 2026
**Please note: The Columbus Division of Refuse Collection will make trash pickups as scheduled for Monday, January 26. 2026. Containers should be set out with snow cleared around it. Refuse trash trucks may work slower than usual but will attempt to make all collections. If services are missed, please contact the 311 Service Center so pickup can be attempted the next day.
Rumpke services will be delayed by one day this week for scheduled recycling and yard waste collection.
POSTED: Jan. 21, 2026
Be advised the 311 Service Center System will undergo maintenance from Wednesday, January 21, 2026 at 10:00pm until Thursday, January 22, 2026 at 1:00am.
POSTED: Jan. 7, 2026
Be advised that the 311 Service Center System will undergo maintenance on Wednesday, January 7, 2026 from 11:00pm-11:30pm.
