Working with federal authorities and cybersecurity experts, the City of Columbus continues its investigation and response to a July cybersecurity incident.
Customers have called to report someone knocking on their door (or calling them) posing as a city employee and demanding a utility bill payment for a city water or power bill.
Please be advised that our crews never collect money in the field. Furthermore, we do not call our customers demanding payment.
If someone identifies themselves as a city employee attempting to collect bill payment or any other purpose, please lock your door and immediately notify Columbus Police 614-645-4545 (or your local police department). Ask to see their employee identification and/or call us to verify information at 614-645-8276. Our employees wear a photo ID badge, a city-issued uniform or shirt and would also be driving a marked city vehicle.
Columbus Police has been informed of these incidents.
If this happens to you, please report it immediately at 614-645-4545 or file a report online and to the Federal Trade Commission. If you live outside Columbus, please report it to your local police department.
In addition, utility customers are advised to be aware of third party companies that charge additional fees to process payments to utility companies.
The most cost effective, and quickest method of online Columbus utility bill payment is directly through the Department of Public Utilities and through the Customer Portal.
For questions or concerns, call Customer Service at 614-645-8276, weekdays 7 AM - 6 PM or email UtilityLeadRep@columbus.gov
Department of Public Utilities
Walk-in Payment Office Weekdays 7:30 am - 4:30 pm 111 N. Front Street Columbus, Ohio 43215 Free Short-term Parking (Garage Across Long Street) After-hours Drop Box Available
Customer Service Weekdays 7:00 am - 6 pm 614-645-8276 Email
Contact Directory Includes emergency contacts.