City of Columbus

Please note: 
We are experiencing higher-than-usual call volume. There are self-service options available 24/7 on Columbus Revenue Service Portal (CRISP) at crisp.columbus.gov including secure messaging and our chatbot OTUS. 

Telephone Numbers:

Secure Messaging:
Log into your tax account at crisp.columbus.gov and click on “More” then click “View and Send Messages”. When you communicate with us by secure message, we will do all we can to respond to your message promptly. 

E-Mail:

To ensure the safety and security of your personal information, we do not accept customer information or respond via email. Instead, we invite you to visit our website at crisp.columbus.gov, where you can send secure web messages and interact with our chatbot OTUS 24/7. Alternately, you can contact us by phone during normal business hours 9 a.m. to 4 p.m., Monday through Friday. Emails from authorized government agencies may be sent to [email protected].  We take the protection of our customers’ data very seriously and appreciate your cooperation in helping us maintain the highest level of security. Thank you for your understanding.