We are experiencing higher-than-usual call volume. There are self-service
options available 24/7 on Columbus Revenue Service Portal (CRISP) at crisp.columbus.gov including secure messaging and our chatbot
| CRISP Help Line || (614) 645-8899 |
| Business Withholding || (614) 645-8368 |
| Business Net Profit || (614) 645-8328 |
| Delinquent Accounts || (614) 645-8152 |
|Hotel/Motel Excise Tax || (614) 645-7865 |
| Individual Accounts || (614) 645-7646 |
|Other Questions || (614) 645-7370 |
Log into your tax account at crisp.columbus.gov and click on “More”
then click “View and Send Messages”. When you communicate with us by secure
message, we will do all we can to respond to your message promptly.
We strongly encourage you to use our secure messaging option
on CRISP for all tax questions. For security and privacy reasons, e-mail may
only be used for general questions. If you do not have access to CRISP, you can
email us at [email protected] However, do
not e-mail tax documents containing your SSN/FID or any confidential data.
These documents must be either uploaded to your account at crisp.columbus.gov
or mailed to our office using the Correspondence address under Contact Us Page.