Government Shutdown Relief

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We are temporarily expanding our customer relief programs to help those directly affected by the federal government shutdown for its duration.

For federal employees, SNAP recipients, & others, we can:

  • Pause turn-offs for non-payment
  • Waive late fees 
  • Offer flexible payment plans once your income resumes

You may qualify if you:

  • Have an active Columbus Water & Power account
  • Are affected by the federal shutdown
  • Experience loss of income due to the shutdown

To apply:

  • Provide proof of impact:
  • Current federal ID badge
  • Recent pay stub
  • SNAP enrollment
  • Past invoice or payment from the federal government
  • Contact us:
  • Call: 614-645-8276 Weekdays, 7 AM - 6 PM
  • Email: utilityleadrep@columbus.gov
  • Visit: Customer Service Center at 111 N. Front Street, ground floor, weekdays 7:30 AM - 4:30 PM. Free short-term parking in the garage across Long Street.

We are committed to supporting our customers through temporary hardships.
These relief options will be available until 30 days after the federal government resumes normal operations.

 

 

 

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