This problem is typically due to a low area in the yard where the water collects and can't drain properly. Generally, it is the responsibility of the property owner to provide adequate grading to assure proper drainage away from the house and to direct stormwater runoff to the nearest storm sewer or drainage system.
Possible solutions to the problem include filling in the low area with soil, putting in a yard drain, or cutting a swale/ditch through the surrounding higher ground so the low area can drain out. In some cases, the property owners have blocked an existing drainage ditch with landscaping mounds, plantings, sheds or other structures.
In cases of significant yard flooding, the division will investigate and make a determination regarding possible solutions. Please notify Sewer Maintenance by calling 311 or 614-645-3111 and request a follow-up call. If the crew indicates they cannot do anything, you may wish to submit a Wet Basement and Neighborhood Flooding Questionnaire for future capital improvement project consideration.