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Welcome to the 311 Customer Service Center!

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Beginning July 25, 2025, through August 12, 2025, due to the extremely high volume of Bulk pickups from students moving out in areas near the OSU Campus, the Refuse Division will not be scheduling bulk collections in this area. The Refuse Division will systematically sweep the neighborhoods near the Campus area.  Acceptable Bulk Items placed at the property’s collection point will be serviced during these sweeps.   
** Students and residents are encouraged to use one of the 15 Bulk Drop-off locations. **     
Any questions or concerns, please contact the 311 Service Center at (614) 645-3111.”

As a resident of Columbus, 311 is your one stop shop for all non-emergency City services. See below to learn more about how 311 works for you.