Utility Discount Programs

Income Qualified & Senior Citizen Discounts

We strive to make utility access more equitable and affordable.

Through our income-qualified discount, customers who are eligible will receive a 30% discount on their water and/or power usage charges. Seniors, 60 and older, who are eligible for the discount may be eligible to have their service charges waived.

Starting January 1, 2026:

• Discount rate increases from 25% to 30%
• Discount participants only need to renew every other year.

Check this list(PDF, 369KB) for additional community resources.

You can apply and upload supporting documents online for these programs using one stream-lined application:

• Single Family Property: Apply online or print and mail a copy to of the Single Family Application(PDF, 329KB).
• Multi Family Property: Multi Unit Brochure/Application(PDF, 636KB) to print & mail.
•  Spanish Language - Single Family Property: Programa de descuento por ingresos para cargos de agua, alcantarillado y energía(PDF, 324KB) (en Espanol - para imprimir y enviar por correo)

Qualifying Income Levels for these Programs

Qualification is based on the income of all household members over 18. The maximum gross income follows:

The above income limits are based on 200% of the current federal poverty level and are updated annually in February. NOTE: If you are enrolled in other low income programs such as SNAP, Ohio Medicaid, HEAP, etc., you can still qualify for our program regardless of the income table above. 

View the Utility Discount Flyer(PDF, 2MB)