Pay a Utility Bill

Customer service agent

Payment Portal
Pay online via eCheck, credit card, or sign up for auto-pay. Other features available include: Paperless eBill, bill copies and payment history, customer newsletters and other communications.

Check for unpaid sewer charges. This site provides an easy-to-use way to identify delinquent charges on water and sewer services provided to a specific property. Just choose your search preference, either by address or parcel id.

Payment Locations
Find in-person payment locations, online payment, or the mailing addresses. Western Union, Kroger, Meijer, Giant Eagle, Walgreens and others accept Columbus utility bill payments. For locations please visit Western Union or call 1 (800) 325-6000. Please be aware that contracted vendor payment locations charge a convenience fee. Payment Options page includes a complete list of payment options and associated fees(PDF, 113KB) (if any).

Reduce Your Bills and Financial Assistance
Whether through temporary financial assistance, discount programs or conservation, there are many ways to reduce your bill and we offer payment arrangements.

Rates and Fees
Find current utility rates, various service charges and fees associated with connecting to city water, sewer and fire hydrants, rates for power, festival rates and more. Average costs, such as what an average bill runs, running toilets and faucets, outdoor watering, filling a swimming pool and more.

Bill Design

In an effort to develop a more customer-friendly invoice, our bill design opens with a quick account summary on top and a tear-off payment stub at the bottom - all the pertinent details at a glance. It also provides a detailed breakdown of all charges, meter readings and is enhanced with a usage history section, including a bar graph.

Other Bill Payment Information

Other bill payment information follows including a Tenant Billing Agreement to arrange bill payment by a tenant with property owner's approval. The property owner will continue to receive copies of the bills since he/she is ultimately responsible for all charges.