911 Emergency Communications Center Training
All employees hired by the City of Columbus go through the same training no matter of experience. All training starts with 911 Emergency Call Taker training. It takes approximately six months to be trained and released on your own as a 911 Emergency Call Taker in the City of Columbus.
Call Taker Classroom Training
Comprehensive classroom instruction involves presentations, lectures, hands-on practical learning, and application under the guidance of the Communications Bureau Training Academy. Included will be information on:
- Expectations of the Training Program
- Division of Police Policy & Procedure
- Police Ten Codes
- Geography
- Public Safety Language
- Hexagon Computer Aided Dispatch System (CAD)
- West Phone System
- Resources
- Support Services
- Forms / Intranet
- Citywide Orientation (Sexual Harassment, Substance Abuse, etc.)
Required Certifications: (Certifications will be acquired during training.)
- CPR
- Incident Command System (ICS) - IS 100.I.E.b
- ICS for Single Resources and Initial Action Incidents - IS 200.b
- National Incident Management System (NIMS) - IS 700.a
- National Response Framework, An Introduction - IS 800.b
- Law Enforcement Automated Data System (LEADS) / National Crime Information Center (NCIC)
There are also daily quizzes, exercises, practical exercise, and a comprehensive final exam (question & answer and practical). Employees must maintain a 70% average throughout the classroom training and pass the final exam with a score of 70 on both the written and practical portions of the exam.
Call Taker On The Job Training
The next step in the training process is a few months of on-the-job training. During this training, trainees are exposed to different shifts and coaches for several weeks. Trainees will be accessed with Daily Observation Reports that let the trainee know how they are progressing. Upon the successful completion of training and a demonstrated ability to perform the job well, the trainees will be released onto the floor to begin working independently.
Dispatch Classroom Training
Comprehensive classroom instruction involves presentations, lectures, hands-on practical learning, and application under the guidance of the Communications Bureau Training Academy. Included will be information on:
- Support Agencies
- CAD functions and Procedures
- Overall Dispatching Techniques
- Motorola Radio System
- Policies and Procedures specific to dispatch
Daily Quizzes, Exercises, Practical Exercise (with trainers), Comprehensive Final Exam (written and practical).
After final exam:
Dispatcher On The Job Training
The next step in the dispatcher training process is several months of on-the-job training. During this training, trainees are exposed to different shifts and coaches for several weeks at a time. Trainees will be accessed with Daily Observation Reports that let the trainee know how they are progressing. During this time the trainee will also work as an independent call taker for half of their shift. Upon successful completion of training and a demonstrated ability to perform the job, the trainees will be released onto the floor to begin working independently.