Information for Customers

Customer service agent

Utility Customer Service

Please report utility repair needs to the 311 Center online or call 614- 645-8276 (weekdays 7:00 am - 6:00 pm).

For non-business hours emergencies (view the Contact Directory for description of emergencies):

  • Water 614-645-7788
  • Sewer 614-645-7102
  • Power 614-645-7627

Hydrant Flushing Season
Can Cause Low Pressure, Rusty Water Check the schedule to see if hydrants are being flushed in your area & learn what to do if you are experiencing rusty water. Columbus runs from April 15 - July 15. Other municipalities run from March - October.

Enhanced Meter Project 
This project will facilitate collection of electronic meter readings and provide expanded services for customers. It will be completed in phases, to begin in 2023.

Discount/Payment Relief Programs, Payment Plans and Other Ways to Reduce Your Bill
Whether through discount programs or conservation, there are many ways to reduce your bill and we offer payment arrangements. Learn about other resources, discounts you may qualify for, and other ways to reduce your bill.

Request a Special Payment Plan for Your City Utility Bill
You can apply directly online to request a Special Payment Plan (SPP) on your City utility bills. Request an extension of one or two months on your current charges. Water/Sewer SPP Request or Power SPP Request

Establish New Utility Service
Information on requesting new water, sewer or power service. Contact information for closing accounts, call: 614-645-8276 weekdays, 7:00 a.m. to 6:00 p.m.

Bill Payment
Pay Online and other ways/locations to pay your utility bill. Check for unpaid sewer charges, learn how to reduce your bill, or complete a Tenant Billing Agreement.

Request a Scheduled Power Outage
Use the Power Outage Application Form to schedule a temporary power outage for maintenance-related activity on the customer's side of the service line. 30 days' notice is required.

Rates, Fees, and Connection Charges
Find current utility rates, charts that detail the various service charges, fees associated with connecting to city water and/or sewer, fire hydrants, power, festival rates & more. Average costs includes what an average bill runs, running toilets & faucets, outdoor watering and filling a swimming pool.

Citywide Street Lighting
To report an existing streetlight outage online, visit the 311 Center or call 614-645-3111 (weekdays 7 a.m. - 6 p.m.) Information about street lighting options.

Find a Certified Contractor
Authorization is required prior to working on City power, water or sewer lines. Residents can search the Citizen Portal for approved contractors. Note: DPU does not endorse or recommend any contractor. Contractors must Get Certified prior to working on city utilities.

Meter Reading and Bill Calculation
It is recommended you check the meter and remote reader at least once a year, taking the reading from each device to compare with one another. Learn how to find and read your meter and calculate bills. This is especially useful if you receive an unusually high or low bill. Also, learn where the shut-off valve is; you may need this in an emergency if you have a water leak.

Summer Topics
Get your garden ready with Com-Til mulch, fill your pool, learn about annual fire hydrant flushing and flooding issues, participate in volunteer opportunities like Storm Drain Marking; start a community garden or learn about rain barrels; and more.

Do Not Flush - No Wipes in the Pipes
Remember, no wipes in the pipes! Only toilet paper is truly flushable, despite what labels may claim. Anything else is not designed to break down, can clog home pipes and city sewers and must go in the trash instead. Please report any public sewer issues to our Sewer Maintenance Operations Center, at 614-645-7102.

Flooding and Water Leak Info
Information and resources (including basement backup prevention devices) for customers experiencing flooding and water leak issues such as: basement or yard flooding; water meter leaks; leaks in the street or a hydrant; blocked storm drains causing street flooding &/or ice; safety & cleanup information for basement flooding; how to locate your main water control valve to turn-off during an emergency.

Keep It Clean
Prevent water pollution through everyday living with simple tips to keep our water clean. Simple steps you can take at home such as: disposal of household hazardous waste, yard waste (including pet waste) and cooking grease; making simple lawn care choices; reducing stormwater runoff; maintaining cars & driveways properly; litter clean-ups & more.

Volunteer Opportunities
If you are interested in protecting our natural resources, get involved in our public education programs. You, your community or school group can participate in stream-bank litter cleanups, invasive plant removal & many other activities that promote awareness & appreciation of our natural waterways.

Consumer Alert - Payment, ID Badges, Collections and More
If someone identifies themselves as a city employee attempting to collect utility bill payment or a water sample, please call your local police department (Columbus: 614-645-4545). Our employees do not collect bill payment in the field, over the phone or via text; they wear a photo ID badge & a city-issued uniform. In addition, be aware of third party companies that charge additional fees to process payments to utility companies.

Customer Portal & Paperless Billing Options
Visit our Customer Portal to sign up for eBill, pay online with a check or credit card, auto pay and more.

Follow Us
Please follow us on social media for any water advisory announcements or other major breaking news: