Updates

This page documents any updates, changes or maintenance for the 311 online portal or application.

POSTED: May 11, 2026

Help improve our community by attending an upcoming 311 Connect information session at your local branch of the Columbus Metropolitan Library.

POSTED: May 7, 2026

The 311 Service Center phone line will be unavailable from 7am-1pm and 5pm-7pm on Wednesday, March 6th. Please feel free to submit requests via email at 311@columbus.gov or via the online web portal and 311 app.

POSTED: Mar. 5, 2026

Be advised that the 311 Service Center System will undergo maintenance on Thursday, March 5th, 2026 from 10:00PM-11:00PM.

POSTED: Feb. 24, 2026

Be advised that the 311 Service Center System will undergo maintenance on Tuesday, February 24th, 2026 from 1:00AM-4:00AM.

POSTED: Jan. 26, 2026

**Please note: The Columbus Division of Refuse Collection will make trash pickups as scheduled for Monday, January 26. 2026. Containers should be set out with snow cleared around it. Refuse trash trucks may work slower than usual but will attempt to make all collections. If services are missed, please contact the 311 Service Center so pickup can be attempted the next day.

Rumpke services will be delayed by one day this week for scheduled recycling and yard waste collection.

POSTED: Jan. 21, 2026

Be advised the 311 Service Center System will undergo maintenance from Wednesday, January 21, 2026 at 10:00pm until Thursday, January 22, 2026 at 1:00am.

POSTED: Jan. 7, 2026

Be advised that the 311 Service Center System will undergo maintenance on Wednesday, January 7, 2026 from 11:00pm-11:30pm.