Know Your Rights

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Columbus Public Health serves all people with fairness and equity and provides services in a way that is just and free from bias or prejudice.


Fair and respectful service is your right. You have the right to:

  • Be served with fairness, equity, respect and dignity.
  • Not be discriminated against.
  • Receive information in a way that is easy to understand.
  • Personal privacy.
  • Be referred elsewhere for related services Columbus Public Health does not provide.


Language help is your right. You have the right to:

  • Request and receive language services at no cost to you.
  • Request and receive documents in your language.
  • Request and receive auxiliary aids and documents in accessible formats.
  • Request and receive an interpreter.

Please let staff know you need language help or use an ‘I Speak’ card at any front desk area.

Questions? Call 614-645-3173, text 614-348-6560, email CPHLanguage@columbus.gov, or speak to your provider. 


Giving feedback is your right. If you feel you have been mistreated or felt unsafe, it is not your fault. You can file a complaint:

  • Talk directly with health department staff.
  • Email CPHCustomerService@columbus.gov.
  • Call 614-645-6972 or 3-1-1.
  • Mail to Columbus Public Health, Attn: Office of Planning & Improvement, 240 Parsons Ave., Columbus, OH, 43215.
  • Fill out a feedback form online at https://redcap.columbus.gov/surveys/?s=JDMHW83THT343C3C.


Additional Resources:

 

Contact Us

Online Feedback Form 

614-645-6972 or 3-1-1

CPHCustomerService@columbus.gov


Columbus Public Health
Attn: Office of Planning & Improvement
240 Parsons Ave.
Columbus, OH, 43215

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