Know Your Rights

Columbus Public Health serves all people with fairness and equity and provides services in a way that is just and free from bias or prejudice.

Fair and respectful service is your right. You have the right to:

• Be served with fairness, equity, respect and dignity.
• Not be discriminated against.
• Receive information in a way that is easy to understand.
• Personal privacy.
• Be referred elsewhere for related services Columbus Public Health does not provide.

Language help is your right. You have the right to:

• Request and receive language services at no cost to you.
• Request and receive documents in your language.
• Request and receive auxiliary aids and documents in accessible formats.
• Request and receive an interpreter.

Please let staff know you need language help or use an ‘I Speak’ card at any front desk area.

Questions? Call 614-645-3173, text 614-348-6560, email CPHLanguage@columbus.gov, or speak to your provider. 

Giving feedback is your right. If you feel you have been mistreated or felt unsafe, it is not your fault. You can file a complaint:

• Talk directly with health department staff.
• Email CPHCustomerService@columbus.gov.
• Call 614-645-6972 or 3-1-1.
• Mail to Columbus Public Health, Attn: Office of Planning & Improvement, 240 Parsons Ave., Columbus, OH, 43215.
• Fill out a feedback form online at https://redcap.columbus.gov/surveys/?s=JDMHW83THT343C3C.

Additional Resources:

• Columbus Public Health Notice of Nondiscrimination and Accessibility(PDF, 177KB)
• Health & Human Services’ Title VI