High Call Volume Causing Longer Wait Times
The Call Center is experiencing some intermittent periods of higher call volume
and longer wait times. Please hold for the next available representative.
If you have trouble getting through, please either try again weekdays 7AM to 6PM, email us at utilityleadrep@columbus.gov or use the Customer Portal online. We appreciate your patience.
- learn more
Billed Meter Readings
An unusually high or low bill may be the result of an inaccurate reading or based on an estimated reading. Learn how to read your meter, where to find it, and verify your bill.
- learn more
Establish New Utility Service
Information on requesting new water, sewer or power service. Contact information for closing accounts, call: 645-8276 weekdays, 7:00 a.m. to 6:00 p.m.
- learn more
Reduce Your Bill
Income-based & senior discount programs are offered as well
as information to reduce utility bills through conservation, high bill
investigation & more.
- learn more
Flooding and Water Leak Info
Information and resources for customers experiencing flooding and water leak issues such as: basement or yard flooding; water meter leaks; leaks in the street or at at a hydrant; blocked storm drains causing street flooding &/or ice; safety & cleanup information for basement flooding; how to locate your main water control valve to turn-off during an emergency.
- learn more
Payment Relief Program for Power (New)
A new Payment Relief Program for City of Columbus Power customers offers a one-time credit of up to $150 to go towards an eligible residential electric bill. Emergency funding is available for a limited time to those having difficulty paying their electric bills or at the point of disconnection. More info and application.
- learn more
Find a Certified Contractor
Authorization is required prior to working on City water or sewer lines. Residents can search the Citizen Portal for approved contractors. Note: DPU does not endorse or recommend any contractor.
- learn more
Rates, Fees, and Connection Charges
Find current utility rates, charts detail the various service charges and fees associated with connecting to city water, sewers and fire hydrants, rates for power, festival rates & more. Average costs includes what an average bill runs, running toilets & faucets, outdoor watering and filling a swimming pool.
- learn more
Citywide Street Lighting
To report an existing streetlight that needs service, please call 311, 645-3111 or 645-7627. Information about street lighting options.
- learn more
Meter Reading & Bill Calculation
It is recommended you check the meter and remote reader at least once a year, taking the reading from each device to compare with one another.
Learn how to find and read your meter and calculate bills. This is especially useful if you receive an unusually high or low bill. Also, learn where the shut-off valve is; you may need this in an emergency if you have a water leak.
- learn more
Keep It Clean
Prevent water pollution through everyday living with simple tips to keep our water clean including a Storm Drain Marker Program. Simple tips cover topics such as: disposal of household hazardous waste, yard waste (including pet waste) and cooking grease; making simple lawn care choices; reducing stormwater runoff; maintaining cars & driveways properly; litter clean-ups & more.
- learn more
Announcing Paperless Billing Options
Visit our Customer Portal to sign up for eBill,pay online with a check or credit card, auto pay and more.
- learn more
Bill Payment Center
The utility bill payment and permit offices moved to the new Michael B. Coleman Government Center, 111 N. Front Street. Open weekdays 7:30 am - 5 pm with free short-term parking in the garage across Long Street.
- learn more
Consumer Alert
If someone identifies themselves as a city employee attempting to collect utility bill payment or a water sample, please call your local police department (Columbus: 614-645-4545). Our employees DO NOT collect bill payment in the field or over the phone; they wear a photo ID badge & a city-issued uniform.
- learn more
Volunteer Opportunities
If you are interested in protecting our natural resources, get involved in
our public education programs. You, your community or school group can
participate in stream-bank litter cleanups, invasive plant removal & many
other activities that promote awareness & appreciation of our natural
waterways.
- learn more