Michael B. Coleman Government Center, 111 N. Front Street.
After-hours Drop Box is available with free short-term parking in the garage across Long Street.
or call 614-645-8276 (weekdays 7 am - 6 pm). For non-business hours emergencies: Water 614-645-7788; Sewer 614-645-7102; Power 614-645-7627. View the
for description of emergencies.
Reduce Your Bill and Financial Assistance
Whether through temporary financial assistance, discount programs or conservation, there are many ways to reduce your bill and we offer payment arrangements. Income-based & senior discount programs are offered as well as information to reduce utility bills through home energy audits, conservation, high bill investigation & more. Even using Com-Til mulch can help.
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Request a Special Payment Plan for Your City Utility Bill
Now you can apply directly online to request a Special Payment Plan (SPP) on your City utility bills. You may request an extension of one to three months on your current charges.
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Establish New Utility Service
Information on requesting new water, sewer or power service. Contact information for closing accounts, call: 645-8276 weekdays, 7:00 a.m. to 6:00 p.m.
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2020 Fall Reservoir Litter Clean-ups Are Self-Guided
September 19th - October 4th, volunteers are invited to pick up litter along the shorelines of Hoover, O’Shaughnessy and Griggs Reservoirs. Trash bags are available for contact-free pick up, or provide your own. Leave filled bags next to a green park trash can; Watershed Management will collect them. To learn more and get started, please contact Columbus Watershed Management at 614-645-1721 or email watershed@columbus.gov.
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Hydrant Flushing Season
Can Cause Low Pressure, Rusty Water Check the schedule to see if hydrants are being flushed in your area & learn what to do if you are experiencing rusty water. Columbus Fire begins flushing September 7 and Obetz is planning a fall schedule.
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Customer Portal & Paperless Billing Options
Visit our Customer Portal to sign up for eBill, pay online with a check or credit card, auto pay and more. Returning portal customers must re-register (including reestablishing auto-pay) due to a new vendor.
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Rates, Fees, and Connection Charges
Find current utility rates, charts detail the various service charges and fees associated with connecting to city water, sewers and fire hydrants, rates for power, festival rates & more. Average costs includes what an average bill runs, running toilets & faucets, outdoor watering and filling a swimming pool.
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Citywide Street Lighting
To report an existing streetlight outage online, visit the 311 Center or call 614-645-3111 (weekdays 7 a.m. - 6 p.m.) Information about street lighting options.
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Find a Certified Contractor
Authorization is required prior to working on City water or sewer lines. Residents can search the Citizen Portal for approved contractors. Note: DPU does not endorse or recommend any contractor.
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Fall Topics
Learn about: mulching your garden for winter with Com-Til, keeping storm drains clear, proper yard waste disposal, cool weather energy savings (and how to get a rebate for a programmable thermostat), what to do if your pipes freeze (& how to prevent it), water main breaks & more.
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Sustainable Steps
Sign up today! Help Sustainable Steps perform 30,000 home energy audits to help save energy and money in your home. Sustainable Steps is the City's innovative and ambitious climate action plan to reduce air pollution and greenhouse gas emissions.
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Meter Reading & Bill Calculation
It is recommended you check the meter and remote reader at least once a year, taking the reading from each device to compare with one another.
Learn how to find and read your meter and calculate bills. This is especially useful if you receive an unusually high or low bill. Also, learn where the shut-off valve is; you may need this in an emergency if you have a water leak.
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Keep It Clean
Prevent water pollution through everyday living with simple tips to keep our water clean including a Storm Drain Marker Program. Simple tips cover topics such as: disposal of household hazardous waste, yard waste (including pet waste) and cooking grease; making simple lawn care choices; reducing stormwater runoff; maintaining cars & driveways properly; litter clean-ups & more.
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Volunteer Opportunities
If you are interested in protecting our natural resources, get involved in
our public education programs. You, your community or school group can
participate in stream-bank litter cleanups, invasive plant removal & many
other activities that promote awareness & appreciation of our natural
waterways.
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