Utility Customer Service

Please report utility repair needs to the 311 Center online or call by calling 614-645-3111 (weekdays 7am - 6pm); or call 614-645-8276 (weekdays 7am - 6pm). For non-business hours emergencies: Water 614-645-7788; Sewer 614-645-7102; Power 614-645-7627. View the Contact Directory for description of emergencies.

PayBillsLogoNew Payment Portal    Check for unpaid sewer charges

Other Payment Locations

Holiday Reminder

Holiday Reminder Do Not Pour Cooking Oils & Grease Down the Drain after Preparing Meals. Fats, oils & grease (FOG) can clog sewers, resulting in basement backups & costly repairs. Learn how to properly dispose of grease or reuse it.  - learn more

Announcing New Paperless Options

Announcing New Paperless Options Visit our Customer Portal to sign up for eBill,pay online with a check or credit card, auto pay and more. - learn more

Follow Us

Follow Us Please follow us on social media for any water advisory announcements or other major breaking news: Facebook Button Icon Find Us on Facebook   Twitter Button Icon Follow Us on Twitter
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Establish New Utility Service

Establish New Utility Service Information on requesting new water, sewer or power service. Contact information for closing accounts, call: 645-8276 weekdays, 7:00 a.m. to 6:00 p.m. - learn more

DOP Workers

The Hometown Choice for Energy Did you know that you have choice when it comes to your energy provider? Columbus Division of Power is the hometown choice. Use the New Interactive Calculator to estimate how much your monthly electric bill would be with Columbus. Our residential rates are currently lower than the local commercial provider with no hidden fees.
Residential Services Brochure
Commercial/Industrial Brochure
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Find a Certified Contractor

Find a Certified Contractor Authorization is required prior to working on City water or sewer lines. Residents can search the Citizen Portal for approved contractors. Note: DPU does not endorse or recommend any contractor. 
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Reduce Your Bill

Reduce Your Bill Income-based & senior discount programs are offered as well as information to reduce utility bills through conservation, high bill investigation & more. - learn more

Citywide Street Lighting

Citywide Street Lighting To report an existing streetlight that needs service, please call 311, 645-3111 or 645-7627. Information about street lighting options. - learn more

Fall Topics

Fall Topics Learn about: mulching your garden for winter with Com-Til, keeping storm drains clear, proper yard waste disposal, cool weather energy savings (and how to get a rebate for a programmable thermostat), what to do if your pipes freeze (& how to prevent it), water main breaks & more.  - learn more

Consumer Alert

Consumer Alert If someone identifies themselves as a city employee attempting to collect utility bill payment or a water sample, please call your local police department (Columbus: 614-645-4545). Our employees DO NOT collect bill payment in the field or over the phone; they wear a photo ID badge & a city-issued uniform. - learn more

Meter Reading & Bill Calculation

Meter Reading & Bill Calculation It is recommended you check the meter and remote reader at least once a year, taking the reading from each device to compare with one another. Learn how to find and read your meter and calculate bills. This is especially useful if you receive an unusually high or low bill. Also, learn where the shut-off valve is; you may need this in an emergency if you have a water leak. - learn more

Flooding and Water Leak Info

Flooding and Water Leak Info Information and resources for customers experiencing flooding and water leak issues such as:

  • Basement or yard flooding, water meter leaks
  • Leaks in the street or at at a hydrant, blocked storm drains causing street flooding &/or ice
  • Safety & cleanup information for basement flooding
  • How to locate your main water control valve to turn-off during an emergency
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GreenWorld

Keep It Clean Prevent water pollution through everyday living with simple tips to keep our water clean. Related topics include a Storm Drain Marker Program & Central Ohio River Pride. Simple tips cover topics such as: disposal of household hazardous waste, yard waste (including pet waste) and cooking grease; making simple lawn care choices; reducing stormwater runoff; maintaining cars & driveways properly; litter clean-ups & more. - learn more

Volunteer Opportunities

Volunteer Opportunities If you are interested in protecting our natural resources, get involved in our public education programs. You, your community or school group can participate in stream-bank litter cleanups, invasive plant removal & many other activities that promote awareness & appreciation of our natural waterways. - learn more