Utility Customer Service

Please report utility repair needs to the 311 Center online or call by calling 614-645-3111 (weekdays 7am - 6pm); or call 614-645-8276 (weekdays 7am - 6pm). For non-business hours emergencies: Water 614-645-7788; Sewer 614-645-7102; Power 614-645-7627. View the Contact Directory for description of emergencies.

PayBillsLogoPay Online     Check for unpaid sewer charges

Other Payment Locations


Summer Bridge Closure - Glick Road

Summer Bridge Closure - Glick Road The bridge over the Scioto River and O'Shaughnessy Reservoir will be closed for 3 weeks this summer for a resurfacing project. It is expected to re-open by June 29. Construction is currently underway with demolition of the old bridge deck complete. Check back for updates, or visit pavingtheway.org and sign up for text or email alerts. - learn more

Consumer Alert

Consumer Alert If someone identifies themselves as a city employee attempting to collect utility bill payment or a water sample, please call your local police department (Columbus: 614-645-4545). Our employees DO NOT collect bill payment in the field or over the phone; they wear a photo ID badge & a city-issued uniform. - learn more

Establish New Utility Service

Establish New Utility Service Information on requesting new water, sewer or power service. Contact information for closing accounts, call: 645-8276 weekdays, 7:00 a.m. to 6:00 p.m. - learn more

Find a Certified Contractor

Find a Certified Contractor Authorization is required prior to working on City water or sewer lines. Residents can search the Citizen Portal for approved contractors. Note: DPU does not endorse or recommend any contractor. 
- learn more

Reduce Your Bill

Reduce Your Bill Income-based & senior discount programs are offered as well as information to reduce utility bills through conservation, high bill investigation & more. - learn more

Citywide Street Lighting

Citywide Street Lighting To report an existing streetlight that needs service, please call 311, 645-3111 or 645-7627. Information about street lighting options. - learn more

Flooding and Water Leak Info

Flooding and Water Leak Info Information and resources for customers experiencing flooding and water leak issues such as:

  • Basement or yard flooding, water meter leaks
  • Leaks in the street or at at a hydrant, blocked storm drains causing street flooding &/or ice
  • Safety & cleanup information for basement flooding
  • How to locate your main water control valve to turn-off during an emergency
- learn more

Meter Reading & Bill Calculation

Meter Reading & Bill Calculation It is recommended you check the meter and remote reader at least once a year, taking the reading from each device to compare with one another. Learn how to find and read your meter and calculate bills. This is especially useful if you receive an unusually high or low bill. Also, learn where the shut-off valve is; you may need this in an emergency if you have a water leak. - learn more

Spring Topics

Spring Topics Learn how to make smart lawn care choices, get a free rain gauge, measure outdoor water use, participate in volunteer opportunities including River Pride and Storm Drain Marking; start a community garden or learn about rain barrels; and more.
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Keep It Clean Prevent water pollution through everyday living with simple tips to keep our water clean. Related topics include a Storm Drain Marker Program & Central Ohio River Pride. Simple tips cover topics such as: disposal of household hazardous waste, yard waste (including pet waste) and cooking grease; making simple lawn care choices; reducing stormwater runoff; maintaining cars & driveways properly; litter clean-ups & more. - learn more

Volunteer Opportunities

Volunteer Opportunities If you are interested in protecting our natural resources, get involved in our public education programs. You, your community or school group can participate in stream-bank litter cleanups, invasive plant removal & many other activities that promote awareness & appreciation of our natural waterways. - learn more