Michael B. Coleman Government Center, 111 N. Front Street.
After-hours Drop Box is available with free short-term parking in the garage across Long Street.
or call 614-645-8276 (weekdays 7 am - 6 pm). For non-business hours emergencies: Water 614-645-7788; Sewer 614-645-7102; Power 614-645-7627. View the
for description of emergencies.
Reduce Your Bill and Financial Assistance
Whether through temporary financial assistance (CARES Act), discount programs or conservation, there are many ways to reduce your bill and we offer payment arrangements. Income-based & senior discount programs are offered as well as information to reduce utility bills through home energy audits, conservation, high bill investigation & more. Even using Com-Til mulch can help.
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Do Not Flush - No Wipes in the Pipes
Remember, no wipes in the pipes! Only toilet paper is truly flushable, despite what labels may claim. Anything else is not designed to break down, can clog home pipes and city sewers and must go in the trash instead. Here’s a friendly reminder on what not to flush, (including so-called "flushable wipes") to avoid clogs. Please report any public sewer issues to our Sewer Maintenance Operations Center, at 614-645-7102.
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Request a Special Payment Plan for Your City Utility Bill
Now you can apply directly online to request a Special Payment Plan (SPP) on your City utility bills. You may request an extension of one to three months on your current charges.
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Periods of High Call Volume Causing Longer Wait Times
The Call Center is experiencing some periods of higher call volume and longer wait times. If you have trouble getting through, please either try again weekdays 7:00 AM to 6:00 PM, email us at utilityleadrep@columbus.gov, or use the Customer Portal. If you experience any delays in receiving your bill in the mail, they can be accessed in the Customer Portal too.
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Consumer Alert - Payment, ID Badges, Collections and More
If someone identifies themselves as a city employee attempting to collect utility bill payment or a water sample, please call your local police department (Columbus: 614-645-4545). Our employees DO NOT collect bill payment in the field or over the phone; they wear a photo ID badge & a city-issued uniform. In addition, be aware of third party companies that charge additional fees to process payments to utility companies.
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Establish New Utility Service
Information on requesting new water, sewer or power service. Contact information for closing accounts, call: 645-8276 weekdays, 7:00 a.m. to 6:00 p.m.
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Customer Portal & Paperless Billing Options
Visit our Customer Portal to sign up for eBill, pay online with a check or credit card, auto pay and more. Returning portal customers must re-register (including reestablishing auto-pay) due to a new vendor.
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Bill Payment
Pay Online and other ways/locations to pay your utility bill. Check for unpaid sewer charges, learn how to reduce your bill, or complete a Tenant Billing Agreement.
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Spring Topics
Get your garden ready with Com-Til mulch, learn about annual fire hydrant flushing and flooding issues, participate in volunteer opportunities like Storm Drain Marking; start a community garden or learn about rain barrels; and more.
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Rates, Fees, and Connection Charges
Find current utility rates, charts detail the various service charges and fees associated with connecting to city water, sewers and fire hydrants, rates for power, festival rates & more. Average costs includes what an average bill runs, running toilets & faucets, outdoor watering and filling a swimming pool.
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Citywide Street Lighting
To report an existing streetlight outage online, visit the 311 Center or call 614-645-3111 (weekdays 7 a.m. - 6 p.m.) Information about street lighting options.
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Find a Certified Contractor
Authorization is required prior to working on City water or sewer lines. Residents can search the Citizen Portal for approved contractors. Note: DPU does not endorse or recommend any contractor.
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Flooding and Water Leak Info
Information and resources (including basement backup prevention devices) for customers experiencing flooding and water leak issues such as: basement or yard flooding; water meter leaks; leaks in the street or a hydrant; blocked storm drains causing street flooding &/or ice; safety & cleanup information for basement flooding; how to locate your main water control valve to turn-off during an emergency.
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Sustainable Steps
Sign up today! Help Sustainable Steps perform 30,000 home energy audits to help save energy and money in your home. Sustainable Steps is the City's innovative and ambitious climate action plan to reduce air pollution and greenhouse gas emissions.
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Meter Reading & Bill Calculation
It is recommended you check the meter and remote reader at least once a year, taking the reading from each device to compare with one another.
Learn how to find and read your meter and calculate bills. This is especially useful if you receive an unusually high or low bill. Also, learn where the shut-off valve is; you may need this in an emergency if you have a water leak.
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Keep It Clean
Prevent water pollution through everyday living with simple tips to keep our water clean. Simple steps you can take at home such as: disposal of household hazardous waste, yard waste (including pet waste) and cooking grease; making simple lawn care choices; reducing stormwater runoff; maintaining cars & driveways properly; litter clean-ups & more.
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Volunteer Opportunities
If you are interested in protecting our natural resources, get involved in
our public education programs. You, your community or school group can
participate in stream-bank litter cleanups, invasive plant removal & many
other activities that promote awareness & appreciation of our natural
waterways.
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