Delinquency turn-offs on hold until April 15
Delinquency turn-offs are on hold until at least April 15. The Department of Public Utilities has suspended shutoff of water and electric service until at least April 15 for delinquent bills. At that time, the policy will be reevaluated.
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In Person Bill Pay and Permitting Services Closed; Call Center Hours Adjusted; Delinquency Turn-offs On Hold
Due to the COVID-19 crisis, the City of Columbus is suspending all in person bill payment and permitting services for the Department of Public Utilities and others at the 111 Front Street Coleman Government Center until further notice. In person services are closed. Delinquency turn-offs are on hold. Other options follow.
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Do Not Flush
Here’s a friendly reminder on what not to flush, (including so-called "flushable wipes") to avoid home plumbing and city sewer clogs. Please report any public sewer issues to our Sewer Maintenance Operations Center, at 614-645-7102.
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Consumer Alert - Payment & Other Collection
If someone identifies themselves as a city employee attempting to collect utility bill payment or a water sample, please call your local police department (Columbus: 614-645-4545). Our employees DO NOT collect bill payment in the field or over the phone; they wear a photo ID badge & a city-issued uniform. In addition, be aware of third party companies that charge additional fees to process payments to utility companies.
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Establish New Utility Service
Information on requesting new water, sewer or power service. Contact information for closing accounts, call: 645-8276 weekdays, 7:00 a.m. to 6:00 p.m.
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Customer Portal & Paperless Billing Options
Visit our Customer Portal to sign up for eBill, pay online with a check or credit card, auto pay and more. Returning portal customers must re-register (including reestablishing auto-pay) due to a new vendor.
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Reduce Your Bill
Income-based & senior discount programs are offered as well
as information to reduce utility bills through home energy audits,conservation, high bill
investigation & more. Even using Com-Til mulch can help.
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Flooding and Water Leak Info
Information and resources for customers experiencing flooding and water leak issues such as: basement or yard flooding; water meter leaks; leaks in the street or at at a hydrant; blocked storm drains causing street flooding &/or ice; safety & cleanup information for basement flooding; how to locate your main water control valve to turn-off during an emergency.
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Sustainable Steps
Sign up today! Help Sustainable Steps perform 30,000 home energy audits to help save energy and money in your home. Sustainable Steps is the City's innovative and ambitious climate action plan to reduce air pollution and greenhouse gas emissions.
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Rates, Fees, and Connection Charges
Find current utility rates, charts detail the various service charges and fees associated with connecting to city water, sewers and fire hydrants, rates for power, festival rates & more. Average costs includes what an average bill runs, running toilets & faucets, outdoor watering and filling a swimming pool.
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Spring Topics
Get your garden ready with Com-Til mulch, learn about annual fire hydrant flushing and flooding issues, participate in volunteer opportunities like Storm Drain Marking; start a community garden or learn about rain barrels; and more.
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Find a Certified Contractor
Authorization is required prior to working on City water or sewer lines. Residents can search the Citizen Portal for approved contractors. Note: DPU does not endorse or recommend any contractor.
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Citywide Street Lighting
To report an existing streetlight outage online, visit the 311 Center or call 614-645-3111 (weekdays 7 a.m. - 6 p.m.) Information about street lighting options.
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Meter Reading & Bill Calculation
It is recommended you check the meter and remote reader at least once a year, taking the reading from each device to compare with one another.
Learn how to find and read your meter and calculate bills. This is especially useful if you receive an unusually high or low bill. Also, learn where the shut-off valve is; you may need this in an emergency if you have a water leak.
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Keep It Clean
Prevent water pollution through everyday living with simple tips to keep our water clean including a Storm Drain Marker Program. Simple tips cover topics such as: disposal of household hazardous waste, yard waste (including pet waste) and cooking grease; making simple lawn care choices; reducing stormwater runoff; maintaining cars & driveways properly; litter clean-ups & more.
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Volunteer Opportunities
If you are interested in protecting our natural resources, get involved in
our public education programs. You, your community or school group can
participate in stream-bank litter cleanups, invasive plant removal & many
other activities that promote awareness & appreciation of our natural
waterways.
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