High Call Volume Causing Longer Wait Times
The Call Center is experiencing some intermittent periods of higher call volume
and longer wait times. Please hold for the next available representative.
If you have trouble getting through, please either try again weekdays 7AM to 6PM, email us at utilityleadrep@columbus.gov, use the Customer Portal online or visit in person at 111 N. Front Street, Monday through Friday, 7:30 AM to 5:00 PM. We are working on solutions and appreciate your patience.
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Customer Portal & Paperless Billing Options
Visit our Customer Portal to sign up for eBill, pay online with a check or credit card, auto pay and more. Returning portal customers must re-register (including reestablishing auto-pay) due to a new vendor.
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Consumer Alert - Online Payments
Columbus utility customers are advised to please be aware of third party companies that charge additional fees to process payments to utility companies.The most cost effective, and quickest method of online Columbus utility bill payment is directly through the Department of Public Utilities website at https://www.columbus.gov/utilities/.
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Consumer Alert - Payment & Other Collection
If someone identifies themselves as a city employee attempting to collect utility bill payment or a water sample, please call your local police department (Columbus: 614-645-4545). Our employees DO NOT collect bill payment in the field or over the phone; they wear a photo ID badge & a city-issued uniform.
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Sustainable Steps
Sign up today! Help Sustainable Steps perform 30,000 home energy audits to help save energy and money in your home. Sustainable Steps is the City's innovative and ambitious climate action plan to reduce air pollution and greenhouse gas emissions.
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Establish New Utility Service
Information on requesting new water, sewer or power service. Contact information for closing accounts, call: 645-8276 weekdays, 7:00 a.m. to 6:00 p.m.
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Rates, Fees, and Connection Charges
Find current utility rates, charts detail the various service charges and fees associated with connecting to city water, sewers and fire hydrants, rates for power, festival rates & more. Average costs includes what an average bill runs, running toilets & faucets, outdoor watering and filling a swimming pool.
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Reduce Your Bill
Income-based & senior discount programs are offered as well
as information to reduce utility bills through conservation, high bill
investigation & more.
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Find a Certified Contractor
Authorization is required prior to working on City water or sewer lines. Residents can search the Citizen Portal for approved contractors. Note: DPU does not endorse or recommend any contractor.
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Flooding and Water Leak Info
Information and resources for customers experiencing flooding and water leak issues such as: basement or yard flooding; water meter leaks; leaks in the street or at at a hydrant; blocked storm drains causing street flooding &/or ice; safety & cleanup information for basement flooding; how to locate your main water control valve to turn-off during an emergency.
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Citywide Street Lighting
To report an existing streetlight outage online, visit the 311 Center or call 614-645-3111 (weekdays 7 a.m. - 6 p.m.) Information about street lighting options.
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Fall Topics
Learn about: mulching your garden for winter with Com-Til, keeping storm drains clear, proper yard waste disposal, cool weather energy savings (and how to get a rebate for a programmable thermostat), what to do if your pipes freeze (& how to prevent it), water main breaks & more.
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Meter Reading & Bill Calculation
It is recommended you check the meter and remote reader at least once a year, taking the reading from each device to compare with one another.
Learn how to find and read your meter and calculate bills. This is especially useful if you receive an unusually high or low bill. Also, learn where the shut-off valve is; you may need this in an emergency if you have a water leak.
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Keep It Clean
Prevent water pollution through everyday living with simple tips to keep our water clean including a Storm Drain Marker Program. Simple tips cover topics such as: disposal of household hazardous waste, yard waste (including pet waste) and cooking grease; making simple lawn care choices; reducing stormwater runoff; maintaining cars & driveways properly; litter clean-ups & more.
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Bill Payment Center
The utility bill payment and permit offices moved to the new Michael B. Coleman Government Center, 111 N. Front Street. Open weekdays 7:30 am - 5 pm with free short-term parking in the garage across Long Street.
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Consumer Alert - Payment & Other Collection
If someone identifies themselves as a city employee attempting to collect utility bill payment or a water sample, please call your local police department (Columbus: 614-645-4545). Our employees DO NOT collect bill payment in the field or over the phone; they wear a photo ID badge & a city-issued uniform.
- learn more
Volunteer Opportunities
If you are interested in protecting our natural resources, get involved in
our public education programs. You, your community or school group can
participate in stream-bank litter cleanups, invasive plant removal & many
other activities that promote awareness & appreciation of our natural
waterways.
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