High Call Volume Causing Longer Wait Times
We are experiencing higher than normal call volume today and apologize for the extended wait-time our customers are experiencing. We are working to correct this and taking calls as quickly as possible. We appreciate your patience.
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Establish New Utility Service
Information on requesting new water, sewer or power service. Contact information for closing accounts, call: 645-8276 weekdays, 7:00 a.m. to 6:00 p.m.
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Find a Certified Contractor
Authorization is required prior to working on City water or sewer lines. Residents can search the Citizen Portal for approved contractors. Note: DPU does not endorse or recommend any contractor.
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Summer Topics
Learn how to: maintain a healthy lawn, use a rainwater, make simple lawn care choices to save money and protect our water supply, participate in volunteer opportunities including Storm Drain Marking, start a community garden and more.
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Reduce Your Bill
Income-based & senior discount programs are offered as well
as information to reduce utility bills through conservation, high bill
investigation & more.
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Citywide Street Lighting
To report an existing streetlight that needs service, please call 311, 645-3111 or 645-7627. Information about street lighting options.
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Consumer Alert
If someone identifies themselves as a city employee attempting to collect utility bill payment or a water sample, please call your local police department (Columbus: 614-645-4545). Our employees DO NOT collect bill payment in the field or over the phone; they wear a photo ID badge & a city-issued uniform.
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Meter Reading & Bill Calculation
It is recommended you check the meter and remote reader at least once a year, taking the reading from each device to compare with one another.
Learn how to find and read your meter and calculate bills. This is especially useful if you receive an unusually high or low bill. Also, learn where the shut-off valve is; you may need this in an emergency if you have a water leak.
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Flooding and Water Leak Info
Information and resources for customers experiencing flooding and water leak issues such as:
- Basement or yard flooding, water meter leaks
- Leaks in the street or at at a hydrant, blocked storm drains causing street flooding &/or ice
- Safety & cleanup information for basement flooding
- How to locate your main water control valve to turn-off during an emergency
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Keep It Clean
Prevent water pollution through everyday living with simple tips to keep our water clean. Related topics include a Storm Drain Marker Program & Central Ohio River Pride. Simple tips cover topics such as: disposal of household hazardous waste, yard waste (including pet waste) and cooking grease; making simple lawn care choices; reducing stormwater runoff; maintaining cars & driveways properly; litter clean-ups & more.
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Volunteer Opportunities
If you are interested in protecting our natural resources, get involved in
our public education programs. You, your community or school group can
participate in stream-bank litter cleanups, invasive plant removal & many
other activities that promote awareness & appreciation of our natural
waterways.
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