Aerial View of Griggs

Contact Info Department of Public Utilities
Contact Directory

Walk-in Payment Office:
Michael B. Coleman
Government Center
111 N. Front Street
Columbus, Ohio 43215
Free short-term Parking (garage across Long St)
After-hours Drop Box Available
Directions
Phone: 614-645-8276
Weekdays 7:30 a.m. - 5:00 p.m.
Email: utilityleadrep@columbus.gov 


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Utility Customer Service

**In person bill payment is now located at the Michael B. Coleman Government Center, 111 N. Front Street. Open weekdays 7:30 am - 5 pm with free short-term parking in the garage across Long Street.**

Please report utility repair needs to the 311 Center online or call by calling 614-645-3111 (weekdays 7am - 6pm); or call 614-645-8276 (weekdays 7am - 6pm). For non-business hours emergencies: Water 614-645-7788; Sewer 614-645-7102; Power 614-645-7627. View the Contact Directory for description of emergencies.
PayBillsLogoPayment / Customer Portal & Paperless Billing  Go Paperless
Other Payment Locations
Check for unpaid sewer charges
                         
Rates, Fees & Connection Charges - includes a list of average costs

High Call Volume Causing Longer Wait Times

High Call Volume Causing Longer Wait Times The Call Center is experiencing some intermittent periods of higher call volume and longer wait times. Please hold for the next available representative. If you have trouble getting through, please either try again weekdays 7AM to 6PM, email us at utilityleadrep@columbus.gov, use the Customer Portal online or visit in person at 111 N. Front Street, Monday through Friday, 7:30 AM to 5:00 PM. We are working on solutions and appreciate your patience. - learn more

Customer Portal & Paperless Billing Options

Customer Portal & Paperless Billing Options Visit our Customer Portal to sign up for eBill, pay online with a check or credit card, auto pay and more. Returning portal customers must re-register (including reestablishing auto-pay) due to a new vendor.  - learn more

Consumer Alert - Online Payments

Consumer Alert - Online Payments Columbus utility customers are advised to please be aware of third party companies that charge additional fees to process payments to utility companies.The most cost effective, and quickest method of online Columbus utility bill payment is directly through the Department of Public Utilities website at https://www.columbus.gov/utilities/- learn more

Consumer Alert - Payment & Other Collection

Consumer Alert - Payment & Other Collection If someone identifies themselves as a city employee attempting to collect utility bill payment or a water sample, please call your local police department (Columbus: 614-645-4545). Our employees DO NOT collect bill payment in the field or over the phone; they wear a photo ID badge & a city-issued uniform. - learn more

Sustainable Steps

Sustainable Steps Sign up today! Help Sustainable Steps perform 30,000 home energy audits to help save energy and money in your home.  Sustainable Steps is the City's innovative and ambitious climate action plan to reduce air pollution and greenhouse gas emissions. - learn more

Establish New Utility Service

Establish New Utility Service Information on requesting new water, sewer or power service. Contact information for closing accounts, call: 645-8276 weekdays, 7:00 a.m. to 6:00 p.m. - learn more

DOP Workers

The Hometown Choice for Energy Did you know that you have choice when it comes to your energy provider? Columbus Division of Power is the hometown choice. Use an Interactive Calculator to estimate how much your monthly electric bill would be with Columbus. Our residential rates are currently lower than the local commercial provider with no hidden fees.
Residential Services Brochure
Commercial/Industrial Brochure
- learn more

Rates, Fees, and Connection Charges

Rates, Fees, and Connection Charges

Find current utility rates, charts detail the various service charges and fees associated with connecting to city water, sewers and fire hydrants, rates for power, festival rates & more. Average costs includes what an average bill runs, running toilets & faucets, outdoor watering and filling a swimming pool.  - learn more

Reduce Your Bill

Reduce Your Bill Income-based & senior discount programs are offered as well as information to reduce utility bills through conservation, high bill investigation & more. - learn more

Find a Certified Contractor

Find a Certified Contractor Authorization is required prior to working on City water or sewer lines. Residents can search the Citizen Portal for approved contractors. Note: DPU does not endorse or recommend any contractor. 
- learn more

Flooding and Water Leak Info

Flooding and Water Leak Info Information and resources for customers experiencing flooding and water leak issues such as: basement or yard flooding; water meter leaks; leaks in the street or at at a hydrant; blocked storm drains causing street flooding &/or ice; safety & cleanup information for basement flooding; how to locate your main water control valve to turn-off during an emergency. - learn more

Citywide Street Lighting

Citywide Street Lighting To report an existing streetlight outage online, visit the 311 Center or call 614-645-3111 (weekdays 7 a.m. - 6 p.m.) Information about street lighting options. - learn more

Fall Topics

Fall Topics Learn about: mulching your garden for winter with Com-Til, keeping storm drains clear, proper yard waste disposal, cool weather energy savings (and how to get a rebate for a programmable thermostat), what to do if your pipes freeze (& how to prevent it), water main breaks & more.  - learn more

Meter Reading & Bill Calculation

Meter Reading & Bill Calculation It is recommended you check the meter and remote reader at least once a year, taking the reading from each device to compare with one another. Learn how to find and read your meter and calculate bills. This is especially useful if you receive an unusually high or low bill. Also, learn where the shut-off valve is; you may need this in an emergency if you have a water leak. - learn more

GreenWorld

Keep It Clean Prevent water pollution through everyday living with simple tips to keep our water clean including a Storm Drain Marker Program. Simple tips cover topics such as: disposal of household hazardous waste, yard waste (including pet waste) and cooking grease; making simple lawn care choices; reducing stormwater runoff; maintaining cars & driveways properly; litter clean-ups & more. - learn more

DPU CSU 111NFront

Bill Payment Center The utility bill payment and permit offices moved to the new Michael B. Coleman Government Center, 111 N. Front Street. Open weekdays 7:30 am - 5 pm with free short-term parking in the garage across Long Street.  - learn more

Consumer Alert - Payment & Other Collection

Consumer Alert - Payment & Other Collection If someone identifies themselves as a city employee attempting to collect utility bill payment or a water sample, please call your local police department (Columbus: 614-645-4545). Our employees DO NOT collect bill payment in the field or over the phone; they wear a photo ID badge & a city-issued uniform. - learn more

Volunteer Opportunities

Volunteer Opportunities If you are interested in protecting our natural resources, get involved in our public education programs. You, your community or school group can participate in stream-bank litter cleanups, invasive plant removal & many other activities that promote awareness & appreciation of our natural waterways. - learn more

Follow Us

Follow Us Please follow us on social media for any water advisory announcements or other major breaking news: Facebook Button Icon Find Us on Facebook   Twitter Button Icon Follow Us on Twitter
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