How to Contact 311

24 hours a day
Online: columbus.gov/311
Email: [email protected]
311 Mobile Option: 
Download for iPhone 
Download for Android

Mon-Fri: 7:00 AM - 7:00 PM
Phone: (614) 645-3111

Sign Up for Updates! Get email updates from the Department of Neighborhoods and other City Departments by signing up here

EMERGENCY PHONE NUMBERS Police or Fire Emergency:
DIAL 9-1-1

During Non-Business Hours
Water Emergency:
(614) 645-7788
Electric Emergency:
(614) 645-7627
Sewer Emergency:
(614) 645-7102

Welcome to the 311 Customer Service Center's online home!

Select "Submit Request" to begin a new 311 request  
Use “Account Login” to create or login to your 311 account

Service Request  Refuse Collection  Knowledge Base  Mobile Application  News and Announcements  Account Services  311 Heatmap  Additional City Resources

As a resident of Columbus, 311 is your one stop shop for all non-emergency City services. Click below to learn more about how 311 works for you. 

311 Video Icon