How to Contact 311

24 hours a day
Online: columbus.gov/311
Email: [email protected]
311 Mobile Option: 
Download for iPhone 
Download for Android

Mon-Fri: 7:00 AM - 6:00 PM
Phone: (614) 645-3111

Sign Up for Updates! Get email updates from the Department of Neighborhoods and other City Departments by signing up here. 

EMERGENCY PHONE NUMBERS Police or Fire Emergency:
DIAL 9-1-1

During Non-Business Hours
Water Emergency:
(614) 645-7788
Electric Emergency:
(614) 645-7627
Sewer Emergency:
(614) 645-7102

The 311 system will be unavailable on Thursday, November 3rd from 6:30 p.m. to 7:30 p.m. for scheduled maintenance.

Welcome to the 311 Customer Service Center's new online home!

Select "Submit Request" to begin a new 311 request  
Use “Account Login” to create or login to your 311 account

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As a resident of Columbus, 311 is your one stop shop for all non-emergency City services. Click below to learn more about how 311 works for you. 

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