How to Contact 311

24 hours a day
Email: [email protected]
311 Mobile Option: 
Download for iPhone 
Download for Android

Mon-Fri: 7:00 AM - 6:00 PM
Phone: (614) 645-3111

Sign Up for Updates! Get email updates from the Department of Neighborhoods and other City Departments by signing up here

EMERGENCY PHONE NUMBERS Police or Fire Emergency:
DIAL 9-1-1

During Non-Business Hours
Water Emergency:
(614) 645-7788
Electric Emergency:
(614) 645-7627
Sewer Emergency:
(614) 645-7102

Welcome to the 311 Customer Service Center's new online home!


Service Request    News and Announcements    Knowledge Base    Mobile Application    Refuse Collection    Snow and Ice Control     311 Heatmap    Additional City Resources

Learn how to set up an account and submit a service request in the new CBUS 311 website and the new CBUS 311 mobile app using the guides below:

CBUS 311 Website Account and Service Request Creation Guide 

CBUS 311 Mobile App Account and Service Request Creation Guide 

As a resident of Columbus, 311 is your one stop shop for all non-emergency City services. Click below to learn more about how 311 works for you. 

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