Important steps to follow after your lead or galvanized service line has been replaced
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After your service line replacement, you must complete a full cold-water flush of your home’s plumbing to remove any debris or temporary lead particles caused by construction. This guide walks you step-by-step through the flushing process. Download: Whole Home Flushing Instructions (PDF)(PDF, 63KB)
After your lead or galvanized service line is replaced, construction can temporarily disturb pipes and increase lead levels. This notice explains why this may occur and outlines the steps you should take: including flushing your pipes, using your provided filter, and protecting vulnerable populations. Download Official Notice (PDF)(PDF, 369KB)
Columbus water is safe and meets all state and federal standards. There is no detectable lead in the water leaving our treatment plants. However, some older homes may have lead or galvanized plumbing materials that can contribute to lead if water sits in pipes. This brochure explains how lead can enter drinking water, how Columbus treats for corrosion, and simple steps you can take to reduce exposure. Download: Reducing Exposure to Lead in Water (PDF)(PDF, 343KB)
After your service line replacement, crews will return to restore disturbed areas such as asphalt, sidewalks, lawns, and drywall access points. This document explains the restoration timeline, your one-year warranty coverage, follow-up water sampling options, and what steps to take after construction is complete.
Download: Restoration & Warranty Information (PDF)(PDF, 69KB)
Columbus Water & Power offers a 30% discount on water, sewer, and electricity usage for qualifying low-income households. Seniors 60+ may qualify for additional service charge waivers. Eligibility is based on income or enrollment in approved assistance programs. Download: 2026 Water & Power Discount Application (PDF)(PDF, 955KB)