Aerial View of Griggs

Contact Info Department of Public Utilities
Contact Directory

Walk-in Payment Office:
Temporarily Closed

After-hours Drop Box Available: 
111 N. Front Street
Columbus, Ohio 43215
Free short-term Parking
(garage across Long St) 
Public Utilities Customer Service Phone:
Weekdays 8:30 am - 1:30 pm




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Utility Discount Programs

Coin Purse

Low Income Discount Programs:

Those who qualify for this program will receive a discount of 20% off their water & sewer usage charges.

Payment Relief Program for Power customers will offer a one-time (per year) credit of up to $150 to go towards an eligible City of Columbus electric bill.

Low Income - Single Family Property
Low Income - Multi Family Property
Programa de Descuento por Bajo Ingreso para Cargos de Agua y Cloaca Low Income Discount Application in Spanish (en Espanol)

glasswaterSenior Citizen Discount Programs:
Seniors age 60 and older with limited income may qualify for a discount on electricity and/or water bills. Many seniors qualify for both the Senior and the Low Income programs.

Apply for an Electricity discount 10% consumption discount
Apply for a Water/Sewer discount Water/Sewer base fees (service charges) are waived

Qualifying Income Levels for the Low Income & Senior Discount Programs are based on the income of all household members over 18; the maximum gross income follows:

1 $19,950
2 $26,433
3 $30,897
4 $39,026
5 $45,066
6 $50,283
7 $55,136
8 $62,564
9 or more $74,139

NOTE: Based on the Federal Poverty Level which adjusts annually (typically in February). Above are the current 2020 figures.