Department Publications

Annual Reports

• Annual Report 2025(PDF, 418MB)
• Annual Report 2024(PDF, 6MB)
• Annual Report 2023(PDF, 3MB)

Environmental Management System (EMS)

• EMS Awareness Procedure(PDF, 567KB)
• Citywide Environmental Policy - PO21(PDF, 47KB)
• ISO 14001 Self-Declaration(PDF, 66KB)

Strategic Plan 2025
Better Us(PDF, 492KB) - Strategic Plan Brochure 
Better Us(PDF, 7MB) - Strategic Plan - Full Report

Utility Update Newsletter & Bill Inserts

• Summer 2026(PDF, 784KB) Bill Payment and Discount Options; Sewer Overflow FAQs
• Spring 2026(PDF, 3MB) A Smarter Way to Protect Water and Your Wallet
• Winter 2026:(PDF, 1MB) Utility Rates Support Regional Growth & Infrastructure Needs
• Fall 2025:(PDF, 537KB) Lead Education - Reducing Exposure to Lead in Water
• Summer 2025(PDF, 928KB): Be a GreenSpot; FAQs about Sewer Overflows
• Spring 2025:(PDF, 1MB) Clean Water Begins in Your Own Back Yard
• Winter 2025:(PDF, 889KB) Rates Support Growth and Infrastructure; Meter Replacements
• Fall 2024:(PDF, 537KB) Reducing Exposure to Lead in Water
• Summer 2024:(PDF, 890KB) Meter Replacement Project; Sewer Overflows
• Spring 2024:(PDF, 1MB) Clean Water Begins in Your Own Back Yard
• Winter 2024:(PDF, 2MB) Rates; Service Line Material Survey