Meet the Director
Jennifer L. Gallagher, P.E., oversees a team of more than 800 employees, an
annual operating budget of about $106 million and a Capital Budget of
more than $100 million for roadway improvements, bikeways projects; sidewalk
construction near schools; and the installation of traffic-calming measures to
slow traffic in residential areas.
The Department of
Public Service is comprised of four divisions: Infrastructure Management;
Refuse Collection; Traffic Management; Design and Construction; and oversees
the Mayor's 311 Customer Service Center for citizen services requests.
The Department of Public Service also manages the City's residential recycling
program, which was launched in 2012. Residential recycling and yard waste
in Columbus are collected under a contract with Rumpke. In addition, the
Department of Public Service houses the Keep Columbus Beautiful (KCB)
program. Each year, KCB works with thousands of residents, businesses and
others who volunteer to conduct dozens of litter cleanups and beautification
Gallagher served as the department’s Deputy Director from 2011 through January
4, 2016. She led improvements that improved the efficiency and delivery
time of projects that benefit residents and support the City’s growing
vitality. These improvements include getting consultants under contract
within 90 days, electronic bidding for construction project, electronic
proposal submittals and project plan review, and lump sum contracting.
She also was instrumental in the 2014 restructuring of the department that
resulted in a greater focus on management of pavement, bridges, curb ramps,
sidewalks and bicycle facilities, making the department greener, with a sharper
focus on sustainability, and more consistently and effectively integrating
pedestrian and bicyclist-friendly planning and programming in all department
projects and programs. She has also advanced the department through project
management training, focusing on customer service, and initiating efforts such
as Connect Columbus, the City’s long range multi-modal transportation plan.
joining the City of Columbus, Director Gallagher served as a Deputy
Director at the Ohio Department of Transportation. Prior to her work as
an ODOT Deputy Director, she was a transportation engineer for both ODOT and
the Franklin County Engineer’s Office.