About Public Service

Contact Info Department of Public Service
111 N. Front Street
Columbus, OH 43215
Office :  (614) 645-8290 
Fax :  (614) 645-7805
Email : Contact Information

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(614) 645-3111

Meet the Director

Director Jennifer L. Gallagher, P.E., has served as Director of the Department of Public Service since 2016.  She oversees a team of nearly 800 employees across five divisions who's work provides a variety of core services that improve the quality of life for the residents and guests of Columbus as well as supports the city's economic development.  This work includes roadway improvement projects (like resurfacing), the expansion of bikeways and sidewalks, snow and ice control, parking management, traffic signal maintenance and much more.

A native of Ohio, Director Gallagher received both her Bachelor's degree and Master's degree in Civil Engineering from The Ohio State University.  Prior to joining Public Service as its Deputy Director in 2011, Director Gallagher served as a Deputy Director for the Ohio Department of Transportation.

Since joining the Department of Public Service, Director Gallagher has spearheaded a number of improvements that have increased both the efficiency and delivery of the department's projects.  These improvements include getting consultants under contract within 90 days, electronic bidding for construction project, electronic proposal submittals and project plan review, and lump sum contracting.  She also was instrumental in the 2014 restructuring of the department that resulted in a greater focus on management of pavement, bridges, curb ramps, sidewalks and bicycle facilities, making the department greener, with a sharper focus on sustainability, and more consistently and effectively integrating pedestrian and bicyclist-friendly planning and programming in all department projects and programs. She has also advanced the department through project management training, focusing on customer service, and initiating efforts such as Connect Columbus, the City’s long range multi-modal transportation plan.