About Public Service

Contact Info Department of Public Service
50 W. Gay Street
Columbus, OH 43215-9005
Office :  (614) 645-8290 
Fax :  (614) 645-7805
Email : Contact Information

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(614) 645-3111

Meet the Director

Director Jennifer L. Gallagher, P.E., oversees a team of more than 800 employees, an annual operating budget of about $106 million and a Capital Budget of more than $100 million for roadway improvements, bikeways projects; sidewalk construction near schools; and the installation of traffic-calming measures to slow traffic in residential areas.

The Department of Public Service is comprised of four divisions: Infrastructure Management; Refuse Collection; Traffic Management; Design and Construction; and oversees the Mayor's 311 Customer Service Center for citizen services requests.  The Department of Public Service also manages the City's residential recycling program, which was launched in 2012.  Residential recycling and yard waste in Columbus are collected under a contract with Rumpke.  In addition, the Department of Public Service houses the Keep Columbus Beautiful (KCB) program.  Each year, KCB works with thousands of residents, businesses and others who volunteer to conduct dozens of litter cleanups and beautification efforts.

Director Gallagher served as the department’s Deputy Director from 2011 through January 4, 2016.  She led improvements that improved the efficiency and delivery time of projects that benefit residents and support the City’s growing vitality.  These improvements include getting consultants under contract within 90 days, electronic bidding for construction project, electronic proposal submittals and project plan review, and lump sum contracting.  She also was instrumental in the 2014 restructuring of the department that resulted in a greater focus on management of pavement, bridges, curb ramps, sidewalks and bicycle facilities, making the department greener, with a sharper focus on sustainability, and more consistently and effectively integrating pedestrian and bicyclist-friendly planning and programming in all department projects and programs. She has also advanced the department through project management training, focusing on customer service, and initiating efforts such as Connect Columbus, the City’s long range multi-modal transportation plan.

Before joining the City of Columbus, Director Gallagher served as a Deputy Director at the Ohio Department of Transportation.  Prior to her work as an ODOT Deputy Director, she was a transportation engineer for both ODOT and the Franklin County Engineer’s Office.