Bill Payment FAQ
Bill payment questions and answers such as 'Where can I make a payment?'
- learn more
Tenant Billing
Questions and answers about how to get a water/sewer bill in a tenant's name.
- learn more
Power FAQ's
Answers to Power and Electricity related questions.
- learn more
Sewer FAQ's
Questions and answers to Sewer related topics including information about the Fats, Oil, and Grease Control Program.
- learn more
Sewer Overflow FAQs
When volume exceeds capacity, sewer overflows can discharge into local waterways. Learn why this happens & where, what we are doing about it and what residents can do to help.
- learn more
Water Topics
Answers to common questions about:
Fire Hydrants
Leaks (Household, street, hydrants, basement flooding)
Water quality, treatment & supply
Water service, meters, repairs & inspections
- learn more
Algae in Drinking Water
Algae has been a growing concern in some of Ohio’s lakes and waterways, and we want to inform our customers about the many efforts undertaken by the Columbus Division of Water to ensure water quality. Included are some frequently asked questions about Algae blooms.
- learn more
FAQ's about Lead in Drinking Water
There is no lead in the treated water that leaves the Columbus water plants. None of the water mains in are made of lead. However, because some water service lines, home plumbing, fixtures and solder may contain lead materials or parts, precautions are taken to prevent lead from leaching into the water customers rely on at the tap.
- learn more
Nitrate in Columbus Drinking Water
Only 1 of our 3 treatment plants is susceptible to elevated levels of nitrate - an infrequent occurrence which tends to be limited to April through July. Only infants less than 6 months of age are affected by elevated levels. Common questions are answered.
- learn more
Water Main Breaks
Please report suspected water main breaks to 311 or 645 3111 immediately (weekdays 7 a.m. - 6 p.m.) or to 645-7788 after hours and weekends. Get answers to the most frequently asked questions about water main breaks.
- learn more
Blueprint Columbus Pilot Project - Clintonville
Questions and Answers about the Blueprint Columbus pilot project in Clintonville area.
The City is investigating the best method for eliminating the sanitary sewer overflow into Adena Brook in Whetstone Park. This project will help determine how to reduce the amount of rain water that makes its way into the sanitary sewer, overburdening the system and resulting in an overflow.
- learn more