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Payment LocationsPayment Locations: Visit our Payment Locations page for in-person pay at City Hall and the Utilities Complex or for the mailing addresses. Western Union, Kroger, Meijer, Giant Eagle, Walgreens and others accept Columbus utility bill payments too. For locations please visit Western Union or call 1-800-325-6000. Please be aware that contracted vendor payment locations charge a convenience fee.  Payment Options page includes a complete list of payment options and associated fees (if any).

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Rates & Fees


Bill Design In an effort to develop a more customer-friendly invoice, our bill design opens with a quick account summary on top and a tear-off payment stub at the bottom - all the pertinent details at a glance. It also provides a detailed breakdown of all charges, meter readings and is enhanced with a usage history section, including a bar graph.  Preview a sample bill

Other "Bill Payment" Information Follows
including a Tenant Billing Agreement to arrange bill payment by a tenant with property owner's approval. The property owner will continue to receive copies of the bills since he/she is ultimately responsible for all charges. 

Bill Payment - 7 Items