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Walk-in Payment Office:
Weekdays 7:30 am - 5 pm
111 N. Front Street
Columbus, Ohio 43215
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(garage across Long St)
After-hours Drop Box Available

Customer Service Phone:
614-645-8276
Weekdays 7 am - 6 pm
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[email protected]

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Public Utilities Director's Rules

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Sewer - 11 Items

1989-03 Cancellation of Sewer Service Charges
- 1989-03 Cancellation of Sewer Service Charges
1994-01 Director’s Designee for Signing PreTreatment or Stormwater Enforcement Actions
- 1994-01 Director's Designee for Signing PreTreatment or Stormwater Enforcement Actions
1997-01 Code of Management Practice for Controlling Discharges of Silver Process Wastewater
- 1997-01 Code of Management Pratice for Controlling Discharges of Silver Process Wastewater
2003-03 Procedures for Appeal Hearings
- 2003-03 Procedures for Appeal Hearings
2009-05 Authorization Required Prior to Working on Water or Sewer Lines
- 2009-05 Authorization Required Prior to Working on Water or Sewer Lines
2012-01 Rescinded Director's Rules & Regulations
- 2012-01 Director's Rules and Regulations
2015-04 Cost Recovery For Sewer Blockages
- 2015-04 Cost Recovery for Sewer Blockages
- 2005-01 Cost Recovery For Sewer Blockages RESCINDED
2015-05 Sewer Billing Adjustments Due to Water Leaks
- 2015-05 Sewer Billing Adjustments Due to Water Leaks
2017-01 Septic Tank Elimination Program
- 2017-01 Septic Tank Elimination Program
- 2013-01 Septic Tank Elimination Program - REVISED, See 2017-01
2018-03 Local Limits for the Control of Discharges of Wastewater to the Columbus Sewerage System
- 2018-03 Local Limits for the Control of Discharge
2023-01 Trucked Waste Disposal Site and Permitted Waste Haulers
- 2023-01 Trucked Waste Disposal Site and Permitted Waste Haulers

Water - 36 Items

1961-03 Water Lines on Private Property
- 1961-03 Water Lines on Private Property
1964-04 Repairs to Service Line
- 1964-04 Repairs to Service Line
1967-08 Billing Period
- 1967-08 Billing Period
1969-07 Valving on Taps Larger than 2-Inch
- 1969-07 Valving on Taps Larger than 2-Inch
1990-04 Rebates on Meters
- 1990-04 Rebates on Meters
1990-05 Water & Sewer Rates for Properties Lying within Two or More Political Subdivisions
- 1990-05 Water & Sewer Rates for Properties Lying within Two or More Political Subdivisions
1991-01 Water Service Sizing for Residential Units
- 1991-01 Water Service Sizing for Residential Units
1991-02 Granting Taps to Non-City Properties
- 1991-02 Granting Taps to Non-City Properties
1992-04 Final Readings
- 1992-04 Final Readings
1992-05 Meter Accessibility
- 1992-05 Meter Accessibility
1992-06 Water Service Material on Properties with Underground Storage Facilities
- 1992-06 Water Service Material on Properties with Underground Storage Facilities
1999-03 Change of Billing Due Date Resulting from WASIMS Conversion
- 1999-03 Change of Billing Due Date Resulting from WASIMS Conversion
2000-02 Relocation of Remote Registers
- 2000-02 Relocation of Remote Registers
2001-02 Metering Fire Protection Service
- 2001-02 Metering Fire Protection Service
2001-05 Sleeving Process
- 2001-05 Sleeving Process
2002-02 New Construction Water Usage
- 2002-02 New Construction Water Usage
2003-01 Division Generated Multi-Unit Turn-offs
- 2003-01 Division Generated Multi-Unit Turn-offs
2003-02 Inspection of Service Lines
- 2003-02 Inspection of Service Lines
2003-03 Hearing Procedures
- 2003-03 Hearing Procedures
2004-01 Materials for Water Service Taps
- 2004-01 Materials for Water Service Taps
2005-01 Termination of Water Service at Tenant's Residence
- 2005-01 Termination of Water Service at Tenant's Residence
2006-04 Service Line Materials Upstream from Water Meter
- 2006-04 Service Line Materials Upstream from Water Meter
2009-01 Abandoned Water Service Taps
- 2009-01 Abandoned Water Service Taps
2009-03 Water System Capacity Charge Credits
- 2009-03 Water System Capacity Charge Credits
2009-04 Usage of Fire Hydrants
- 2009-04 Usage of Fire Hydrants
2009-05 Authorization Required Prior to Working on Water or Sewer Lines
- 2009-05 Authorization Required Prior to Working on Water or Sewer Lines
2015-01 Medical Emergency Residential Water/Sewer Accounts
- 2015-01 Medical Emergency Residential Water/Sewer Accounts
2015-02 Medical Emergency Residential Power Accounts
- 2015-02 Medical Emergency Residential Power Accounts
2016-01 Prequalification Process for Professional Service Contracts
- 2016-01 Prequalification Process for Professional Service Contracts
2017-01 Location of Public Fire Hydrants
- 2017-01 Location of Public Fire Hydrants
2019-01 Billing of Multiple Fire and Water Meters at Property
- 2019-01 Billing of Multiple Fire and Water Meters at Property
2019-02 Water Metering Systems
- 2019-02 Water Metering Systems
2022-01 Land Stewardship Permit Schedule and Fees
- 2202-01 Land Stewardship Permit Schedule, Fees
2022-02 Land Stewardship Design Standards
- 2022-02 Land Stewardship Design Standards
2023-01 Water Service Tap Requirements
- 2023-01 Water Tap Service Requirements
2023-02 Backflow Prevention and Cross Connection Control
- 2023-02 Backflow Prevention and Cross Connection Control

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City of Columbus

(614) 645-3111

Council Members

(614) 645-3111

Go to the 311 Call Center

(614) 645-3111

311 is also available on
the CBUS 311 app

Public Utilities

Sewer - 11 Items

Water - 36 Items

(614) 645-3111

Council Members

(614) 645-3111

Go to the 311 Call Center

(614) 645-3111

311 is also available onthe CBUS 311 app

Public Utilities

Sewer - 11 Items

Water - 36 Items

311 is also available on
the CBUS 311 app