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**In person bill payment is located at the Michael B. Coleman Government Center, 111 N. Front Street. Open weekdays 7:30 am - 5 pm with free short-term parking in the garage across Long Street.** 

Please report utility repair needs to the 311 Center online , or call 614-645-8276 (weekdays 7 am - 6 pm). For non-business hours emergencies only: Water 614-645-7788; Sewer 614-645-7102; Power 614-645-7627.  View the Contact Directory for description of emergencies. Please use 614-645-8276 for all other needs. 

PayBillsLogoPayment / Customer Portal   Go Paperless  
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Other Payment Locations
Apply Online for a Payment Arrangement:
Water/Sewer Payment Arrangements
Power Payment Arrangements

Reduce Your Bill and Financial Assistance

Bill Pay Assistance and Payment Plans Behind on your bill? Help is available. Columbus residents may qualify for CARES Act payment assistance and anyone can apply for a payment plan. Also learn about other resources, discounts you may qualify for, and other ways to save on your utility bills.  - learn more

Consumer Alert - Payment, ID Badges, Collections and More

Consumer Alert - Payment, ID Badges, Collections and More If someone identifies themselves as a city employee attempting to collect utility bill payment or a water sample, please call your local police department (Columbus: 614-645-4545). Our employees DO NOT collect bill payment in the field or over the phone; they wear a photo ID badge & a city-issued uniform. In addition, be aware of third party companies that charge additional fees to process payments to utility companies. - learn more

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Consumer Confidence Water Quality Report - CCR Public Utilities' customers can consume their water with confidence, knowing it meets all of the requirements of the Safe Drinking Water Act (SDWA). View the current report. Read more about: annual water quality report, rigorous testing performed daily, common water quality concerns... - learn more

Do Not Flush - No Wipes in the Pipes

Do Not Flush - No Wipes in the Pipes Remember, no wipes in the pipes! Only toilet paper is truly flushable, despite what labels may claim. Anything else is not designed to break down, can clog home pipes and city sewers and must go in the trash instead. Here’s a friendly reminder on what not to flush, (including so-called "flushable wipes") to avoid clogs. Please report any public sewer issues to our Sewer Maintenance Operations Center, at 614-645-7102. - learn more

Help Prevent Street Flooding - Keep Storm Drains Clear

Help Prevent Street Flooding - Keep Storm Drains Clear Help prevent street flooding by keeping storm drains free from blockages. Trash, leaves, debris, snow & ice are all common causes of strom sewer blockages - you can help. - learn more

Summer Topics

Summer Topics Learn how to: maintain a healthy lawn, meter outdoor water use or the cost to fill a pool, make simple lawn care choices to save money and protect our water supply, participate in volunteer opportunities including Storm Drain Marking, start a community garden and more.  - learn more

DOP Workers

The Hometown Choice for Energy Did you know that you have choice when it comes to your energy provider? Columbus Division of Power is the hometown choice. Use an Interactive Calculator to estimate how much your monthly electric bill would be with Columbus. Our residential rates are currently lower than the local commercial provider with no hidden fees.
Residential Services Brochure
Commercial/Industrial Brochure
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Blueprint Columbus Blueprint Columbus takes all of the regulatory challenges of complying with the Clean Water Act into consideration and uses green infrastructure to meet these challenges and efficiently achieve water quality goals. - learn more

Water Main Breaks

Water Main Breaks Please report suspected water main breaks to 311 or 645 3111 immediately (weekdays 7 a.m. - 6 p.m.) or to 645-7788 after hours and weekends. Get answers to the most frequently asked questions about water main breaks. - learn more

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Lead in Drinking Water The lead concentration in the drinking water leaving our treatment plants is below the level of detection. However, lead can enter the water from household plumbing and fixtures when water resides in plumbing for more than 6 hours. View FAQs, a presentation, or a brochure "Reducing Exposure to Lead in Water - learn more

Follow Us

Follow Us Please follow us on social media for any water advisory announcements or other major breaking news: Facebook Button Icon Find Us on Facebook   Twitter Button Icon Follow Us on Twitter
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