Water Main Breaks
If water is spraying out or ponding in the yard or street area during periods of no rain or melting snow, it may be a water break.
Please report suspected water main breaks to 311 (614-645-3111) or 614-645-8276 immediately (phones open weekdays 7a.m. - 6p.m.).
Our 24-hour Water Distribution Maintenance desk can also be reached after regular working hours directly at 614-645-7788.
Why do water line breaks occur?
How are city water main break repairs prioritized?
Once a leak is reported, how long should I expect it to take for a repair crew to return to fix it?
When the crew arrives, how long does a waterline break repair take?
Is the water usually turned off during a repair?
Are property owners ever responsible for any waterline repairs?
Is a boil water advisory necessary on every water line break?
What about road closures during a repair?
What is the City of Columbus doing to reduce water main breaks?
I live outside Columbus in another municipality that contracts with Columbus for water. Who is responsible for repairing those water lines?
What else do I need to know?