COVID19 DON Update

COVID-19 Updates on Service

Update 03/18/2020

As a result of the COVID-19 health emergency, the Department of Neighborhoods has temporarily closed the Neighborhood Pride Centers and made a change regarding how the 311 Customer Service Center accepts service requests.

On a temporary basis, the 311 Customer Service Center will only accept service requests by e-mail at, the website, the My Columbus App and through voicemail.

Your Neighborhood Liaison is still available to provide you with assistance while the Neighborhood Pride Centers are closed.  A list of Neighborhood Liaisons is available here.

The Department has also suspended our community events and in-person meetings.  We look forward to continuing to connect with residents over the phone and by video conference.