Social Media and Hurricane Sandy

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As Hurricane Sandy hit the shore of New York in late October last year, FDNY Twitter monitored their feed and responded to those most in need.  As power was lost through various parts of the city, social media became not only a source of information for emergency responders, but also a lifeline for many residents caught in Sandy's wrath.    Please enjoy their story and lessons learned from monitoring and responding to the FDNY Twitter account during the height of the hurricane. 


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