Locating a Water Meter & Emergency Service Valve

Meter Reading & Bill CalculationIllustration (left) of a water meter on the owner's service line where it enters the house.

Locate and mark your main control valve and show everyone in the house how to turn off water in an emergency. The main valve is located next to the water meter, which is typically in a basement, utility closet, or wherever the furnace and hot water heater are located.

Check to see that you have the correct valve by turning it off briefly and verifying water is off throughout the home. If the valve does not work, contact a plumber to repair or replace it. Maintenance of the main control valve is the property owner's responsibility. If you need us to turn off the water for your plumber, call us at 614-645-8276, Monday - Friday, 7am. - 6pm. For an after-hours emergency situation, call 614-645-7788.